As our new Credit Controller, you will play a vital role in managing customer accounts across our international customer base, ensuring the timely collection of payments whilst supporting profitable business growth. Working within our Credit & Risk team, you will take ownership of a customer portfolio, building strong relationships with customers and internal stakeholders to minimise risk and maximise cash collection performance.
This is an excellent opportunity for someone with collections, credit control or customer account management experience who enjoys working in a fast-paced environment. You will collaborate with colleagues and customers across multiple countries, helping to resolve issues quickly, improve working capital performance and deliver an outstanding customer experience.
Some of your key responsibilities:
- Manage and proactively maintain an international customer portfolio, ensuring payments are collected in line with agreed payment terms.
- Build strong relationships with customers and internal stakeholders to identify and resolve issues that may impact cash collection.
- Collaborate with international teams to support working capital improvements and optimise collection performance.
- Take ownership of customer transactions, ensuring accurate cash allocation and timely account management.
- Act as the first point of contact for customer disputes, driving swift resolution and minimising delays to payment.
- Deliver against collection targets, reporting requirements and team deadlines whilst maintaining high levels of customer service.
What do I need to be successful in this role?
- Previous experience within Credit Control, Collections, Accounts Receivable or a customer-focused environment.
- Strong communication and relationship-building skills, with the confidence to engage with customers and stakeholders at all levels.
- Ability to make decisions confidently, taking ownership and accountability for customer accounts.
- Excellent negotiation and problem-solving skills, with the ability to resolve issues effectively.
- Strong organisational skills with the ability to prioritise workloads and work independently.
- Good working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word.
What’s in it for me?
- A competitive salary alongside inclusion into our company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
- Enhanced employer pension contribution.
- Our Private Medical Insurance offers eligible team members the ability to access a broad range of treatments quickly when they need it the most.
- 20 days annual leave entitlement plus Bank Holidays – Whilst this is common amongst businesses, we also offer the opportunity to purchase an additional annual leave in case you need a couple of extra days.
- Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy. We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
- It’s important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that! Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
- As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members. We recognise that it’s not always easy to balance your work, personal and family life, and that’s where the EAP can help you better manage any issues you may be experiencing.
Who are Cromwell?
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades. Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives. We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.
We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company’s needs. Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.
Diversity & Inclusion
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.
