Head of customer service Work, Jobs in Nursling, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
Customer Service Specialist
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Vehicle Rental Agent
Wessex Fleet —Salisbury
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Bilingual
- Customer service
- Administrative experience
- Free parking
- Work from home
Quick apply
9d
Head of Registration Regulations Reform
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Head of Kitchen - Sinclair School
City Catering Southampton —Nursling
- £13.61 an hour
- Part-time
- Cooking
- Supervising experience
- In-person
Quick apply
13d
Head of Kitchen - Polygon School
City Catering Southampton —Southampton
- £13.61 an hour
- Part-time
- Cooking
- Supervising experience
- In-person
Quick apply
13d
General Manager – The Queen Mary, Ocean Village, Southampton
The King Canute —Southampton
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Management
- In-person
- Employee discount
Quick apply
6d
Event Manager
Marston Events —Andover
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
12d
Head of Buying UK/EU
Solent Group —Christchurch
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Flexible schedule
Quick apply
11d
Assistant Cook at Mansel Park - Fixed Term Contract
City Catering Southampton —Nursling
- £13.19 an hour
- Part-time
- Supervising experience
- In-person
- School
- Referral programme
Quick apply
2d
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
Head of Environment, Health & Safety (UK & Europe)
Lockheed Martin Corporation —Havant
- £102,000 - £127,000 a year
- Full-time
- Management
- Computer literacy
- Microsoft Office
Retail Sales Leader - Southampton
Mood London —Southampton
- £30,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
3d
Mobile Head of Kitchen - Southampton
City Catering Southampton —Southampton
- £16.22 an hour
- Part-time
- Cooking
- Supervising experience
- In-person
Quick apply
Head of Kitchen - St Marys
City Catering Southampton —Southampton
- £13.61 an hour
- Part-time
- Cooking
- Supervising experience
- In-person
Quick apply
13d
Regional Manager
Lanes Group —Southampton
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Costa Store Manager
Scoffs —Romsey
- £33,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Finance Business Partner - Clinical Services Management Accounting
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Totton
- £66,582 - £77,368 a year
- Full-time
13d
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Sales
- English
- Business development
National Sales & Partnerships Manager
African Adventures —Fareham
- £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
13d

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Customer Care Manager

Dandara -
Southampton

Apply Now

Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

head of customer service jobs in nursling, ham

Customer Care Manager

Customer Service Specialist

Vehicle Rental Agent

Head of Registration Regulations Reform

Head of Kitchen - Sinclair School

Head of Kitchen - Polygon School

General Manager – The Queen Mary, Ocean Village, Southampton

Event Manager

Head of Buying UK/EU

Assistant Cook at Mansel Park - Fixed Term Contract

Customer Service & Experience Team Leader

Head of Environment, Health & Safety (UK & Europe)

Retail Sales Leader - Southampton

Mobile Head of Kitchen - Southampton

Head of Kitchen - St Marys

Regional Manager

Costa Store Manager

Finance Business Partner - Clinical Services Management Accounting

Head of Business Development & Sales - APAC

National Sales & Partnerships Manager

I want to receive the latest job alerts for head of customer service in nursling, ham

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