Line lead Work, Jobs in Oakengates, Shr (with Salaries)

Resolution Officer
The Wrekin Housing Group Limited —Telford
- £32,350 a year
- Full-time
- Customer service
- IT
6d
Pastoral Lead
Landau Ltd —Wellington
- £25,956.00 - £27,578.25 a year
- Working with children
- Mentoring
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
Resolution Officer
Housing Plus Group —Telford
- £32,350 a year
- Full-time
- Customer service
- IT
6d
Empty Homes Manager
Bromford —Wolverhampton
- £48,317.17 a year
- Overtime
- Hybrid work
- Maintenance
- Travel
- Leadership
- Annual leave
- Employee discount
Customer Success Manager
HM Revenue and Customs —Telford
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Work from home
11d
Inclusion & Behaviour Lead
Landau Ltd —Wellington
- £25,956.00 - £27,578.25 a year
- In-person
- Communication skills
- Teaching
- Health & wellbeing programme
- Referral programme
Quick apply
Night Shift Supervisor
Wrekin sheet metal ltd —Telford
- £35,000 - £40,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Welding
- Free parking
Quick apply
1d
Shift Coordinator
AO World —Telford
- Supervising experience
- Maths
- Continuous improvement
- Employee assistance programme
- Employee discount
8d
Mice and Groups Manager
Mercure Telford Centre Hotel —Telford
- £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Forest School Instructor
Life Shed —Shrewsbury
- £22,950 - £26,520 a year
- Part-time
- Hybrid work
- Working with children
- First Aid Certification
- Mentoring
- Gym membership
Quick apply
14d
Warehouse First Line Manager
TR Fastenings —Walsall
- Up to £35,000 a year
- Full-time
- Management
- Continuous improvement
- Warehouse experience
- Life insurance
- Sick pay
Quick apply
General Manager
The Horseshoes —Shrewsbury
- £34,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Management
- Free parking
- Employee discount
Quick apply
Arboriculture Supervisor
City of Wolverhampton Council —Wolverhampton
- £44,075 - £49,282 a year
- Full-time
- Hybrid work
- Communication skills
14d
Team Leader - Telford
Kraft Heinz Company —Telford
- Day shift
- Management
- IT
- Communication skills
11d
Continuous Improvement Lead
Culligan UK limited —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Strategic Corporate Lead
Caudwell CHILDREN —Newcastle-under-Lyme
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Free parking
- Work from home
Quick apply
7d
Teaching Assistant
Wrekin Old Hall Trust Ltd —Telford
- From £13 an hour
- Part-time
- Working with children
- In-person
- Communication skills
- Free parking
Quick apply
5d
User Researcher
Capgemini —Telford
- Hybrid work
- AWS
- No degree
- Travel
Specialist Housing Case Manager
Housing Plus Group —Telford
- £35,009 a year
- Full-time
- IT
Community Payback Supervisor - Telford
HM Prison & Probation Service —Telford
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
7d

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Resolution Officer

The Wrekin Housing Group Limited -
Telford

Apply Now

Job details

Full-time
£32,350 a year
6 days ago

Benefits

Cycle to work scheme
Company pension

Qualifications

Customer service
IT

Full job description

Job Introduction

Job Title: Resolution Officer

Salary: FTE £32.350 per annum

Location: Telford

Hours: Full time and part time roles available. The contact centre operates between 08:00 and 20:00, seven days a week

Contract: Permanent

About the role:

We currently have a great opportunity for a Resolution Officer to join our team.

We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. If you enjoy being part of a supportive, and growing team, this would be the perfect job for you.

Day in the life of a Resolution Officer

As a Resolution Officer, you will be providing a high-quality first contact resolution service to customers via a range of communication methods, in a friendly and professional manner. You will be responsible for delivering the Same Day Repair Service and ensuring that all customer enquiries are managed in line with the Quality Framework, to ensure excellent level of service is delivered.

This Resolution Officer role plays an integral part in Customer Experience Directorate which enables the operational delivery of the following organisational priorities:

Delivering more for our customers
Having the capacity to build more homes
Being a great place to work for our colleagues
Being a financially resilient business
Being a key influencer in the region

What we are looking for

Experience of working in a Customer Service environment.(Essential)
Demonstrates a customer first approach.(Essential)
Strong communications skills, with the ability to empathise and show patience.(Essential)
Excellent problem-solving skills.(Essential)
Ability to diffuse heated situations and work through methodically to resolve issues.(Essential)
Ability to multi-task.(Essential)
Good IT skills, competent with learning new systems quickly.(Essential)
Demonstrates enthusiasm and determination.(Essential)

Please see the job description for the full list of essential and desirable criteria.

We can offer you

A comprehensive induction programme with excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About Us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

Own it – make it happen
Improve it - move things forward.
Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

Our Inclusive Culture:

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn’t only the right thing to do, but is crucial to the success of any organisation. All of our employee networks make a positive contribution to how we are able to support all of our staff and includes networks such as our LGBTQ+ employee group, disability positive, heritage and culture and our allies’ network.

How to apply

Please hit the Apply Now button to apply online with your up-to-date CV.

If you need any supporting submitting your application, please email [email protected]

Closing date: 29th July 2026

Interview date: Interviews may take place throughout the advert

We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
Interviews may take place throughout the advert.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
This role is also available to internal colleagues as a redeployment opportunity
Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.

Apply Now

Refine Your Search

line lead jobs in oakengates, shr

Resolution Officer

Pastoral Lead

Resolution Officer

Empty Homes Manager

Customer Success Manager

Inclusion & Behaviour Lead

Night Shift Supervisor

Shift Coordinator

Mice and Groups Manager

Forest School Instructor

Warehouse First Line Manager

General Manager

Arboriculture Supervisor

Team Leader - Telford

Continuous Improvement Lead

Strategic Corporate Lead

Teaching Assistant

User Researcher

Specialist Housing Case Manager

Community Payback Supervisor - Telford

I want to receive the latest job alerts for line lead in oakengates, shr

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