Client manager Work, Jobs in Oldbury, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Event Sales Manager
Grand Station —Wolverhampton
- £26,437 - £38,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
5d
Operations Manager - NX WMT
BidvestNoonan —Wolverhampton
- £41,671.80 a year
- Full-time
- Customer service
- English
- Budgeting
- Annual leave
Quick apply
E-commerce & Sales Coordinator
MBP Door Solutions —West Bromwich
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Sick pay
Quick apply
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Business Acceptance Analyst
Gateley —Birmingham
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Development Manager
SKOLAZ EDUCATIONAL SERVICES LTD —Birmingham
- £52,000 - £57,000 a year
- Hybrid work
- Sales
- Marketing
- Salesforce
Quick apply
Project Manager
OCS Group —Birmingham
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Key Account Manager - West Midlands
Integral Memory Plc —Birmingham
- £55,000 - £65,000 a year
- Full-time
- Business development
- Time management
11d
Nespresso Out of Home New Business Development Manager - Horeca- Midlands
Nespresso —Birmingham
- Up to £40,000 a year
- Full-time
- Business development
9d
Supply Chain & Procurement Manager
Berwick Care —Telford
- £55,000 - £75,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Business Development Manager
Taxpro —Birmingham
- £28,000 a year
- Full-time
- Salesforce
- Business development
- Analysis skills
Quick apply
11d
Operations Manager
Berwick Care —Telford
- £50,000 - £65,000 a year
- Full-time
- Business development
- Continuous improvement
- Quality control
- Gym membership
Quick apply
Head of Operations
Mears Group —Birmingham
- Up to £90,000 a year
- Driving
- Mentoring
- Contracts
- Annual leave
- Employee assistance programme
6d
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
Front of House Office Coordinator
EP Group —Birmingham
- Full-time
- Hospitality
- Front desk
- In-person
Quick apply
Operations Manager
Aspens —Birmingham
- £55,000 a year
- Hospitality
- Business development
- Contracts
- Annual leave
2d
Public Relations Account Manager
Stone Junction Ltd —Stafford
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Writing skills
- Business development
- Travel
- Annual leave
- Flexitime
Quick apply
National Operations Manager
Churchill Group —Birmingham
- Up to £50,000 a year
- Bachelor's degree
- Continuous improvement
- Driving
- Employee discount
- Sick pay
Quick apply

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Meeting coordination
Client engagement
Stakeholder liaison
Writing skills
Complaint handling
Project management
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client manager jobs in oldbury, wmd

Customer Relationship Manager

Event Sales Manager

Operations Manager - NX WMT

E-commerce & Sales Coordinator

Branch Manager, Kurt Geiger, Birmingham Airport

Business Acceptance Analyst

Entry-Level Account Executive (HF1353751)

Business Development Manager

Project Manager

Key Account Manager - West Midlands

Nespresso Out of Home New Business Development Manager - Horeca- Midlands

Supply Chain & Procurement Manager

Business Development Manager

Operations Manager

Head of Operations

Customer Sales Manager

Front of House Office Coordinator

Operations Manager

Public Relations Account Manager

National Operations Manager

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