Senior operations manager Work, Jobs in Oxshott, Sry (with Salaries)

Customer & Studio Experience Manager
FACEGYM —London
- CRM software
- Hospitality
- IT
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Senior Manager, Talent Operations
Legora —London
- £225,000 - £260,000 a year
- Full-time
- Annual leave
- Life insurance
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
Operations Manager
M Group —Esher
- Annual leave
- Employee assistance programme
Senior People Operations Manager
Morningstar —London
- £68,200.00 - £95,333.33 a year
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- IT
Senior Clinical Operations Excellence Manager
Ceeson Healthcare Ltd. —London
- £78,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Health & wellbeing programme
Quick apply
15h
Senior Operations Manager Critical Services
British Airways —London
- Full-time
- Driving
- Leadership
- Communication skills
11d
Delivery & Operations Manager
John Lewis Partnership —Bracknell
- £75,600 - £140,000 a year
- Hybrid work
- Management
- DevOps
- IT
2d
Senior Growth & Operations Manager, EMEA
Airbnb —London
- £77,000 - £96,000 a year
- Sales
- English
- SQL
Quick apply
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Global L&D Operations Senior Manager
Boston Consulting Group —London
- Full-time
- Microsoft Excel
- Data analysis skills
- SharePoint
Senior Operations Manager
Prevail —London
- Full-time
- Hybrid work
- Management
- Military
- Business development
- Employee assistance programme
- Gym membership
Quick apply
6d
Operations Manager
Lanes Group —Crawley
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
13d
Senior Business Operations Manager
UK Health Security Agency —London
- £56,185 - £70,566 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Presentation skills
12d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
6d
Senior Operations Manager
Stint —London
- £45,000 - £60,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Gym membership
Quick apply
5d

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Customer & Studio Experience Manager

FACEGYM -
London

Apply Now

Job details

Qualifications

CRM software
Backbone.js
Hospitality
IT
Communication skills

Full job description

Our Company:

FACEGYM is the world's first facial fitness brand, a unique workout experience operating at the intersection of beauty, wellness and performance. We are in the business of confidence, delivering results-driven workouts for the 40+ muscles of the face through our studios, digital platform and product innovation.

With a growing footprint across the UK, US and franchise markets (India & UK), we are entering our next phase of scale where operational excellence and customer experience are critical to our success.

About The Role:

We are looking for a Customer & Studio Experience Manager to own and elevate every client touchpoint at FACEGYM outside of the workout itself. From the moment a client first discovers us to the moment they rebook, you are responsible for making that experience seamless, consistent and genuinely reflective of what FACEGYM stands for.

Right now, our approach to customer experience is fragmented and reactive. This role exists to change that: to build a proactive feedback culture, turn our systems into strategic tools, and ensure the voice of the client sits at the centre of commercial and operational decision-making.

You will own Zenoti, our core business and customer management platform, lead the CX function, manage two Studio Experience Coordinators, and work cross-functionally to embed a genuine customer-first mindset across the business.

What You'll Own:

Zenoti: System Ownership and Optimisation

You are the internal expert and the primary point of contact with Zenoti as a company. Day-to-day system management such as; master data, configuration, payments, transactional communications, FACEGYM app is the baseline. The real opportunity is optimisation: managing the vendor relationship, researching and evaluating new features, and leading their rollout to drive efficiency, utilisation and a better client experience. You attend weekly CSM calls, manage escalations, and influence Zenoti's roadmap on behalf of FACEGYM.

App and Membership Backbone

You own the operational backbone of both the FACEGYM app and the membership programme. This means the configuration and client-facing flows within Zenoti, the communications triggered at every membership stage (join, active, renewal, pause, cancellation), app user experience and performance, and the troubleshooting of issues when they arise. In partnership with Marketing on messaging and Product/Tech on development, you ensure both channels are frictionless, consistent and on-brand.

The Client Journey

You own every digital client touchpoint outside of the Service. The journey this role is responsible for runs from: booking, through pre-visit communications, to arrival and check-in, through to post-workout follow-up, rebooking and long-term retention. The in-studio workout experience is owned by the Education team. Your responsibility is ensuring everything before and after the workout from a systems perspective is optimised and considered.

Customer Feedback and Reviews

You move FACEGYM from passive feedback receiver to proactive listener. You own our review strategy, implement structured post-visit feedback loops, and ensure client sentiment is visible, reported and acted upon across the business.

CX Platform and Escalations

Day-to-day ownership of our CX inbox platform (Gorgias), with the Studio Experience Coordinators as first line. You set the standard for tone of our macros, response time and resolution quality, manage complex escalations, and ensure consistency across UK, US and franchise markets.

AI and Innovation

You will actively explore and implement AI tools that improve the quality and efficiency of CX at FACEGYM whether that is automating reporting, enhancing response workflows, improving personalisation in client communications, or identifying patterns in feedback at scale. This is an evolving space and we want someone curious about it, not cautious of it.

Reporting and Insight

Weekly and monthly CX reporting that goes beyond numbers. You bring the voice of the client into trade meetings, commercial planning and operational decisions. Your reporting shifts CX from an update on the agenda to an input that shapes it.

Cross-Functional CX

Great client experience at FACEGYM is not owned by one team, it is felt across every function. This role works closely with Marketing (on campaigns, client comms and messaging), Operations (on studio readiness and scheduling), Education (on the handoff at the studio door), and Product/Tech (on the app and booking experience). You are the connective tissue, the person who brings the client's perspective into decisions that are often made without it.

Team Management

Lead, develop and support 2 Studio & Customer Relationship Coordinators, who are responsible for real-time scheduling optimisation across London studios and first-line client communications across UK, US and franchise markets.

Who you are:

You have experience owning customer experience in a service, hospitality or membership-led environment. You are equally managing a system and presenting insight to senior stakeholders. You notice when something is off in a client journey before anyone complains about it and know which stakeholder/department to collaborate with to resolve.

5+ years’ experience in customer experience, operations, or systems roles, ideally within a service or membership-based business
Strong experience managing and optimising booking or CRM systems, with Zenoti experience highly preferred
Analytical mindset with the ability to pull, interpret, and present data to drive decision-making
Confident cross-functional collaborator who builds strong relationships and influences across teams
Clear and professional communicator with strong written and verbal communication skills
Proactive and self-motivated, with the ability to identify issues early and improve processes independently
Experience with, or a strong interest in, AI tools for customer touchpoints is a plus

Apply Now

Refine Your Search

senior operations manager jobs in oxshott, sry

Customer & Studio Experience Manager

International Strategy & Operations Senior Manager, Commerce

Senior Operational Resilience Manager

Senior Manager, Talent Operations

PMO Manager

Operations Manager

Senior People Operations Manager

Senior Clinical Operations Excellence Manager

Senior Operations Manager Critical Services

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Senior Growth & Operations Manager, EMEA

International Strategy & Operations Manager, Logistics

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