Intake manager Work, Jobs in Parbold, Lan (with Salaries)

Intake Caseworker
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
4h
Territory Manager in Training - Water
Ecolab Inc. —Manchester
- Full-time
- Customer service
- Microsoft Office
- IT
- Life insurance
Quality Assurance Manager
Humdinger —Wirral
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Paint Sprayer
The Vella Group —Skelmersdale
- Full-time
- Bachelor's degree
- In-person
- Free parking
- Employee discount
Quick apply
UX Research Operations (ResOps) Specialist
interactive investor —Manchester
- £42,230 - £63,350 a year
- Full-time
- Hybrid work
- Project management
- SharePoint
- AI
- Annual leave
- Employee discount
Quick apply
Product Content & Photography Coordinator
GOOUTDOORS —Bury
- Full-time
- Communication skills
Quick apply
Application Manager
Arrow Global Group —Manchester
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
Merchandiser Manager
Club L London —Manchester
- Microsoft Excel
- Management
- Merchandising
- Annual leave
- Employee discount
Quick apply
Merchandise Manager
Fanatics (International) Limited —Manchester
- Sales
- Merchandising
- Continuous improvement
Quick apply
7d
Guide Dog Trainer Supervisor
Guide Dogs for the Blind Association —Manchester
- £31,000 - £36,256 a year
- Call to connect
- Supervising experience
- Driving
- Mentoring
- Annual leave
- Employee discount
14d
Support Worker - Recovery (Bank) Oasis Runcorn
UK Addiction Treatment Centres —Runcorn
- £12.71 an hour
- Care plans
- Negotiation
- Employee discount
Quick apply
Merchandise Assistant
GOOUTDOORS —Bury
- Full-time
- Microsoft Excel
- Merchandising
- Maths
Quick apply
Merchandiser
JDSPORTS —Bury
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
Quick apply
Sales Planner
New Balance —Warrington
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
5d
Support Worker (Recovery) - Oasis Runcorn
UK Addiction Treatment Centres —Runcorn
- £12.71 an hour
- Full-time
- Care plans
- Negotiation
- Employee discount
Quick apply
Health Care Assistant (Agency)
Each Other Care Agency —Preston
- £12.75 an hour
- In-person
- Care plans
- Communication skills
Quick apply
14d
Manager Accounts Payable
Lineage Logistics —Heywood
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
Indirect Tax Risk & Assurance Manager, Intl Indirect Tax Controllership
Amazon UK Services Ltd. - A10 —Manchester
- Full-time
- PMP
- Data analysis skills
- Microsoft Office
Housekeeper - Swinley Ward
Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust —Wigan
- £25,272 a year
- Part-time
- English
22h
Care Assistant
WORDSWORTH HOUSE CARE HOME —Burnley
- £12.71 an hour
- Part-time
- English
- Organisational skills
- In-person
- Free parking
Quick apply
13d

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Intake Caseworker

Parliamentary and Health Service Ombudsman -
Manchester

Apply Now

Job details

Permanent | Full-time
£29,443 a year
4 hours ago

Benefits

Season ticket loan
Annual leave
Company pension
Employee assistance programme
Employee discount
Gym membership

Qualifications

Presentation skills
Organisational skills
Communication skills

Full job description

Details

Reference number

471701

Salary

£29,443

GBP

Job grade

Other

Contract type

Permanent

Type of role

Other

Working pattern

Full-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Manchester

About the job

Job summary

At The Parliamentary and Health Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.

Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive.

We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending around 40% of your week in our Manchester or London office, where collaboration and connection with your team are an important part of how we work.

Job description

The role

Working as part of the Casework team, a large part of the role is to be an independent decision-maker on complaints. This involves giving people information and advice about making a complaint.

As an Intake Caseworker, you will be the first point of contact for all initial communication with PHSO and will advise complainants on the best route to deal with their complaint.

As an Intake Caseworker, you will be responsible for:

managing personal caseloads
responding to general enquires on a daily basis via the helpline
identifying, acquiring and assessing information to resolve enquires and assessments in line with PHSO policy and guidance
making low risk decisions on cases
communicating effectively with interested parties both orally and in writing, ensuring that communication is customer-focused and fit for purpose.

Person specification

The Successful Applicant will have:

strong communication skills, both written and verbally

experience of handling challenging calls in a professional setting

experience of communicating with complainants with complex communication needs
the ability to analyse complex information and reach a decision

experience of managing a caseload and good planning and organisational skills.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Benefits

Our benefits:

Civil Service Pension scheme
32.5 days annual leave (plus bank holidays on top)
hybrid working, 40% office based
flexible working
access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
comprehensive learning and development programme
employee discount scheme across hundreds of retailers
bicycle loan scheme
season ticket loan
gym membership subsidy
paid for professional memberships
eye test reimbursement.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

How to apply (and how to do well)

You will answer four scored questions at application stage. We use these to shortlist and longlist, so your answers matter.

choose real examples (from professional settings)
focus on what you did, not what we did as a group
explain your thinking: what you looked at, what you decided, and why
keep it clear and specific, avoid generic statements

Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.

If your examples are very short, mostly opinion-based, or dont describe a specific situation and outcome, you are unlikely to score well.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

an anonymised shortlisting process to make sure it is fair and unbiased
monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
providing wellbeing support and opportunities for personal and professional development for all colleagues
creating spaces for connection and engagement through our employee network groups and social clubs
part of the disability confident scheme
providing reasonable adjustments
engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

Asian, Black, Mixed Ethnicity or another ethnic background
disabled
LGBTQ

Contact and important information

If you would like to learn more about the role, please contact Grant Taylor, Operations Manager, [email protected]

Interviews: held onsite
Feedback: we do not offer feedback at application stage
Right to work: we can only consider candidates with the right to work in the UK.
Sponsorship: we are unable to offer sponsorship (we do not have a licence).
Applications: we do not accept CVsplease apply via the application form (apply now).
Agencies: no agencies; applications from individuals only.
Early closure: we may close the advert early if we receive a high volume of applications.
Salary: non negotiable

Important notice: fraudulent job postings

We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:

our website

LinkedIn
Civil Service Jobs
GOV.uk
Indeed
Ombudsman association
BMEjobs.co.uk
Disabilityjob.co.uk
Neurodiversityjobs.co.uk
LGBTjobs.co.uk

Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns at [email protected]

We are changing our name

We are changing our name. Later this year we will become the Public Service Ombudsman. This will make it easier for people to find us and understand what we do. The service we provide will remain the same. Visit our website to find out more.

If you have any questions, please contact us at [email protected].

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Grant Taylor, Operations Manager
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

How to apply (and how to do well)

Contact and important information

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team