Ambassador Work, Jobs in Pensford, Som (with Salaries)

Customer Experience Executive
TrueStart Coffee —Bristol
- £28,000 - £35,000 a year
- Full-time
- Customer service
- English
- IT
- Employee stock ownership plan
Quick apply
2h
Customer Advisor
Boots —Bristol
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1h
Head Of Wholesale and Foodservice
YeoValley —Blagdon
- £110,000 a year
- Sales
- Leadership
- Free parking
Quick apply
Brand Ambassador - Bristol
Butternut Box —Bath
- From £100 a day
- Weekend availability
- Sales
- Flexible schedule
- Referral programme
Quick apply
Brand Ambassador/Outreach Team Member
Boyce Group Ltd —Newport
- £12.50 - £14.00 an hour
- Part-time
- Bar
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
9d
Customer Relations Manager
Hamberley Care Homes —Keynsham
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Marketing Assistant/brand-customer ambassador
Thermaglaze Windows & Conservatories Ltd —Warminster
- £15 - £20 an hour
- Part-time
- Social media management
- Microsoft Office
- Organisational skills
Quick apply
6d
Location Manager - Dual Location
Anchor —Bristol
- £29,870 a year
- Organisational skills
- Employee discount
Crematorium Manager
WesterleighGroup —Trowbridge
- £42,000 - £52,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Corporate Sales Manager
Mad Swans —Bristol
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee discount
Quick apply
14d
Sales Advisor
Hotel Chocolat —Street
- £13.05 an hour
- Hotel
- Café
- Employee discount
Activities Manager
David Lloyd Clubs —Bristol
- Communication skills
- Employee discount
CX Team Member
Foot Locker —Bristol
- £10.00 - £13.85 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
12h
VISUAL MERCHANDISER
Primark —Bristol
- £13.43 an hour
- Weekend availability
- Sales
- Customer service
- Merchandising
6d
Customer Ambassador - Edinburgh
Transpennine Express —Street
- £25,961 a year
- Weekend availability
- Annual leave
- Employee assistance programme
12d
Retail Sales Advisor - Cribbs Causway
Oak Furnitureland —Cribbs Causeway
- £48,300 - £53,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Events Executive - Wedding Specialist
The Celtic Collection —Newport
- £14.13 an hour
- Full-time
- Communication skills
- Resort
Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours)
THG —Bristol
- Weekend availability
- Customer service
- Communication skills
Quick apply
Delivery Driver - Weekends (early morning)
The Newt in Somerset —Galhampton
- £13.93 an hour
- Part-time
- Customer service
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
Chef
David Lloyd Clubs —Bristol
- Employee discount
7d

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Customer Experience Executive

TrueStart Coffee
Bristol

Quick apply

Job details

Full-time
£28,000 - £35,000 a year
2 hours ago

Benefits

Cycle to work scheme
Discounted or free food
Company events
Private medical insurance
Employee stock ownership plan
Paid volunteer time
On-site parking

Qualifications

Customer service
Ticket management
English
IT
Phone etiquette

Full job description

Customer Experience Executive

Location: Bristol / Bath (Primarily based from our awesome HQ between Bristol and Bath, with some hybrid flexibility)

Reporting to: Head of Ecommerce (Jonathan Turton)

Salary: £30k - £35k depending on experience + performance bonus + private healthcare + share options + career progression

About TrueStart

TrueStart is the UK’s fastest growing coffee brand, and one of the fastest growing FMCG brands in the country - proudly independent and B Corp certified.

We’re all about positive energy! We make seriously delicious, healthy coffee that makes you feel amazing - clean, feel good coffee for busy people who need energy without the crash.

We’re a small team with big energy. Things move quickly, everyone gets stuck in, and we care a lot - about our customers, our coffee, our impact and the way we treat people.

Customer experience really matters to us. We want people to feel brilliant every time they interact with TrueStart, whether they’re buying one pack online or ordering coffee for hundreds of people.

We’re looking for a brilliant, switched on Customer Experience Executive to help us scale that TrueStart magic!

About the Role

You’ll be the heartbeat of TrueStart’s D2C customer relationships - delivering warm, fast and genuinely helpful support that turns customers into loyal fans.

As Customer Service Executive, you’ll own the day-to-day inbox of Gorgias, resolving queries with personality and care, while proactively looking for every opportunity to improve retention and grow customer happiness & value.

In this role, you’ll be a problem solver as well as a brand ambassador in every interaction as the front line of TrueStart’s customer strategy. Whether it’s rescuing a lapsed subscriber, converting a one-off buyer who has a question, amending someone’s order or simply making someone’s day better, you understand that great customer service is a commercial superpower. You bring proven experience, genuine empathy, and the drive to make every customer feel like the most important person in the room.

Key Responsibilities

1 - Own the inbox

Manage all inbound contacts across Gorgias - email, social DMs, and live chat. Respond promptly, resolve accurately and maintain clean ticket management through automations. Nothing falls through the cracks.

2 - Retain subscribers

Proactively intervene with customers who are cancelling or pausing. Use personalised outreach, tailored offers and genuine relationship building to reduce churn. You’ll know our products inside out and be able to easily and passionately sell their value.

3 - Convert and upsell

Identify natural moments in customer conversations to introduce relevant products, upgrades or bundles. Convert one-off buyers into subscribers. You’ll track and report on revenue generated through service interactions.

4 - Feed insight back into the business

Capture recurring themes, product feedback and friction points and share them with Ecommerce, Brand and Marketing to help us improve. You’ll flag emerging issues early and contribute to better FAQs and self-service resources that reduce repeat enquiries.

5 - Collaborate across the team

Work closely with Ecommerce, Marketing, and 3PL partners to resolve issues and align customer comms with campaigns and promotions. You’ll be the credible internal voice of our customers.

What Success Looks Like

Customers feel genuinely looked after, not processed. TrueStart’s CSAT and review scores reflect that.
Subscription churn is measurably lower because of proactive, personalised retention activity.
The inbox is always under control - response times are fast, tickets are resolved and nothing falls through the cracks.
You are a trusted, credible voice for the customer inside TrueStart - and your insights shape how we improve.
Upsell and retention activity generates trackable commercial impact.

To Thrive in This Role, You Need to Be..

Genuinely obsessed with the customer - their happiness is your personal metric!
Warm, personable and a natural communicator - you make people feel heard and valued in every interaction.
Resilient and someone who loves to find the solution.
Commercially aware - you understand that great service drives revenue, not just satisfaction scores.
Organised and consistent - nothing slips, KPIs are hit and the inbox never becomes a backlog.
Proactive and solution-oriented - we always find the solution (not just apologise).
Excited to grow - this role has a clear management pathway and you want to own it.

Ideal Experience

Minimum 1-2 years in a customer service role, ideally within D2C Ecommerce, subscription or FMCG.
Hands on experience with Gorgias or a similar system - ticket management, macros, tagging and reporting.
Track record of improving customer satisfaction and/or retention metrics.
Experience with subscription-based products and the nuances of subscriber support is strongly preferred. Shopify and Recharge familiarity is a plus.

Career Progression

For the right person, this role has a clear pathway to Customer Service Manager as TrueStart scales!

Immediate start possible

To apply, please email your CV to [email protected] and tell us why this role and TrueStart are perfect for you.

We are super excited to hear from you!

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Cycle to work scheme
Discounted or free food
Employee stock ownership plan
On-site parking
Paid volunteer time
Private medical insurance

Ability to commute/relocate:

Bristol BS30 6EE: reliably commute or plan to relocate before starting work (preferred)

Experience:

customer service: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

ambassador jobs in pensford, som

Customer Experience Executive

Customer Advisor

Head Of Wholesale and Foodservice

Brand Ambassador - Bristol

Brand Ambassador/Outreach Team Member

Customer Relations Manager

Marketing Assistant/brand-customer ambassador

Location Manager - Dual Location

Crematorium Manager

Corporate Sales Manager

Sales Advisor

Activities Manager

CX Team Member

VISUAL MERCHANDISER

Customer Ambassador - Edinburgh

Retail Sales Advisor - Cribbs Causway

Events Executive - Wedding Specialist

Beauty Brand Ambassador | LOOKFANTASTIC Store (10 hours)

Delivery Driver - Weekends (early morning)

Chef

I want to receive the latest job alerts for ambassador in pensford, som

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