Business assurance specialist Work, Jobs in Perry Barr, Wmd (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Business Assurance Specialist
Quilter —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Communication skills
8d
Specialist Care Advisor
RAC —Walsall
- Communication skills
- Free parking
- Employee discount
9d
Employment Specialist (IPS) - Birmingham & Solihull
Shaw Trust —Birmingham
- £29,556 - £35,413 a year
- Communication skills
- Annual leave
- Employee assistance programme
Place Specialist
WMGC —Birmingham
- £57,000 a year
- Hybrid work
- Databases
Community Engagement Executive (North)
Midlands Air Ambulance Charity —Shifnal
- £28,000 - £30,000 a year
- Full-time
- CRM software
- English
- Travel
- Free parking
- Store discount
Quick apply
8d
Reward Specialist
National Gas —Warwick
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
8d
Employment Specialist - Connect To Work
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Mentoring
- Annual leave
- Sick pay
Quick apply
2d
Bank Level 6 Oliver McGowan Mandatory Training (OMMT) Facilitator BSoL
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £21.97 an hour
- Part-time
- Databases
- Analysis skills
- Rehabilitation centre
6d
Data Protection Specialist
Mills & Reeve —Birmingham
- Contracts
- Communication skills
18h
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
5d
Road Freight Specialist
DHL —Birmingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
- Employee assistance programme
6d
Graduate Project Manager (Energy) - Birmingham - 2027
Stantec —Birmingham
- Hybrid work
- Bachelor's degree
- Business
Document Controller
National Grid —Warwick
- £40,706.00 - £44,297.50 a year
- Hybrid work
- Microsoft Powerpoint
- SharePoint
- Communication skills
6d
Resourcing Team Manager
RAC —Walsall
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Employee discount
5d
Food Quality Assurance Specialist
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
- Sick pay
Bespoke Operations Co-ordinator, FTC
Jaguar Land Rover —Ryton
- Data entry
- Organisational skills
13d
Account Handler
NFP Corp —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
Commercial Executive
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Technical training specialist (Mclaren)
RAC —Walsall
- Microsoft Powerpoint
- Microsoft Word
- English
- Employee assistance programme
- Employee discount

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Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

business assurance specialist jobs in perry barr, wmd

Customer Onboarding & Transition Specialist

Business Assurance Specialist

Specialist Care Advisor

Employment Specialist (IPS) - Birmingham & Solihull

Place Specialist

Community Engagement Executive (North)

Reward Specialist

Employment Specialist - Connect To Work

Bank Level 6 Oliver McGowan Mandatory Training (OMMT) Facilitator BSoL

Data Protection Specialist

Income Collection Officer

Road Freight Specialist

Graduate Project Manager (Energy) - Birmingham - 2027

Document Controller

Resourcing Team Manager

Food Quality Assurance Specialist

Bespoke Operations Co-ordinator, FTC

Account Handler

Commercial Executive

Technical training specialist (Mclaren)

I want to receive the latest job alerts for business assurance specialist in perry barr, wmd

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