Service leader Work, Jobs in Perth, Pkn (with Salaries)

Customer Service Team Leader
Stagecoach —Perth
- £34,056 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
Team Member
NEXT —Perth
- £8.28 - £12.71 an hour
- 8 hour shift
- Customer service
- Employee discount
9d
Receptionist - Part Time / 20 Hours per Week
Mercure Perth —Perth
- Part-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
13d
Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Microsoft Office
Quick apply
7d
General Manager
Hollywoodbowlgroup —Dundee
- Up to £42,000 a year
- Weekend availability
- Budgeting
- Employee discount
Hotel - Duty Manager
Premier Inn —Perth
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
7d
Director of Leisure and Culture/Managing Director of Leisure and Culture Dundee
Dundee City Council —Dundee
- £127,139 - £134,779 a year
6d
Deputy Manager
Tenpin - Dundee —Dundee
- £34,875 - £37,000 a year
- Full-time
- Customer service
- Team management
- Employee assistance programme
Quick apply
12d
Operative [Works Delivery Track]
Network Rail —Perth
- From £32,000 a year
- Overtime
- Maintenance
- No experience needed
- Communication skills
- Paid training
- Annual leave
5d
WFM Analyst
Stagecoach —Perth
- £26,780 - £30,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Retail Store Manager
The Works —Perth
- Customer service
- Training & development
- Retail management
- Employee assistance programme
- Employee discount
14h
Team Leader
Pub & Social - BRA_202 —Perth
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Sales and Marketing Manager
Bannatyne —Perth
- £13.35 an hour
- Weekend availability
- CRM software
- Customer service
- Team management
- Annual leave
- Employee assistance programme
ISO Lead Auditor / ISO Consultant - Perth
IMSM —Perth
- Hybrid work
- Organisational skills
- In-person
- Communication skills
Home Manager
Kingfisher House Care Home —Perth
- Up to £65,000 a year
- Full-time
- Team management
- Annual leave
Quick apply
14d
Section Administrator [Signalling]
Network Rail —Dundee
- £25,409 - £39,545 a year
- Full-time
- Databases
- Administrative experience
- IT
- Annual leave
- Employee discount
10d
Manager Designate- Dundee
Chisholm Hunter Ltd —Dundee
- £36,000 a year
- Full-time
- Employee discount
Quick apply
Learning and Development Adviser (Qualifications and Standards Team)
Scottish Social Services Council —Dundee
- £53,508 - £59,178 a year
- Temporary
- In-person
Production Operator
PepsiCo —Cupar
- £35,419.53 a year
- 12 hour shift
- Computer literacy
- Continuous improvement
- Quality control
- Store discount
- Employee discount
Senior Pensions Administrator
XPS Pensions Group —Perth
- Full-time
- Microsoft Word
- Computer literacy
- Mentoring
- Employee discount
- Referral programme
19h

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Customer Service Team Leader

Stagecoach -
Perth

Apply Now

Job details

Full-time
£34,056 a year

Qualifications

Stakeholder liaison
Performance management
Continuous improvement
Customer support
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

Salary

£34056

Job Purpose

We’re looking for a passionate and experienced people leader to guide, support and inspire a team of around 14 Customer Engagement Advisors.

In this role, you’ll be at the heart of how we deliver brilliant customer experiences at Stagecoach. Your team will be speaking to customers every day across phone, email, SMS and social media – helping people get the support they need, when they need it.

Your leadership will set the tone. You’ll create an environment where your team feels supported, trusted and motivated to deliver exceptional service – treating every customer as an individual and aiming to resolve queries right first time.

This is a hands-on leadership role where you’ll combine coaching, performance management, and operational oversight with genuine care for your people and customers.

We’re looking for someone with proven experience leading teams in a contact centre or fast-paced customer service environment, who knows what “good” looks like – and is driven to make it even better.

What you’ll be doing

As a Team Leader, you’ll play a key role in shaping both the customer experience and the team culture. You’ll:

Lead and inspire your team

Lead a team of Customer Engagement Advisors to deliver consistently brilliant customer outcomes
Create a positive, inclusive and high-energy environment where people can do their best work
Be a visible, supportive leader who motivates through coaching, feedback and recognition

Build a high-performing culture

Set clear expectations and help your team understand how their work makes a difference
Use 1:1s, coaching and informal conversations to support development and performance
Confidently manage both high performance and underperformance in a fair and supportive way
Recognise and celebrate great work and positive behaviours

Deliver excellent customer outcomes

Ensure your team delivers strong performance across all channels – voice and digital
Support first-time resolution and continuous improvement in customer experience
Use quality monitoring and case reviews to improve standards and consistency

Drive insight and improvement

Work closely with regional operational teams to resolve issues and improve outcomes
Identify trends and recurring customer issues and share insights with senior leaders
Contribute to wider service improvements that make things easier for future customers

Be a key part of the wider business

Build strong working relationships across operations, support teams and stakeholders
Contribute to engagement initiatives and site projects
Help embed a culture of continuous improvement and shared ownership

Working pattern

37.5 hours per week
Shift-based rota covering 08:00 – 18:00, Monday to Sunday (5 days out of 7 on a 5-week rotating pattern)
Shifts are provided in advance
Some flexibility may be required depending on business needs (within working time regulations)

What we’re looking for

We’re particularly interested in people who bring real leadership experience and a strong track record of developing teams in a contact centre or customer service environment.

Essential experience & skills

Proven experience leading teams in a contact centre or multi-channel customer service environment
Strong understanding of contact centre KPIs and performance management
Experience coaching, developing and motivating teams to achieve high performance
Confident managing both informal coaching and formal performance processes
Strong absence and conduct management skills
Ability to work across multiple channels (voice and digital) in a fast-paced environment

Leadership qualities we value

A genuine passion for leading and developing people
Strong communication skills – able to influence, engage and inspire
A clear understanding of what makes a high-performing team
Confidence in handling difficult conversations with fairness and integrity
A proactive, solutions-focused mindset
Commitment to creating a positive, respectful and inclusive team culture

Nice to have

Experience working in extended trading hours / 7-day operations
Exposure to continuous improvement or change projects

What success looks like

Success in this role isn’t just about hitting metrics – it’s about:

A team that feels supported, valued and motivated
Customers who feel listened to and cared for
Strong, consistent service performance across all channels
A culture where people take ownership, improve, and grow
Real insight that helps improve the wider customer experience

Our culture

At Stagecoach, we believe great service starts with great people leadership. We want this to be a place where people feel proud to work, supported to grow, and empowered to make a difference every day.

As a Team Leader, you’ll play a key role in making that happen.

Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Group Head Office 10 Dunkeld Road Perth PH1 5TW

Apply Now

Refine Your Search

service leader jobs in perth, pkn

Customer Service Team Leader

Team Member

Receptionist - Part Time / 20 Hours per Week

Area Manager

General Manager

Hotel - Duty Manager

Director of Leisure and Culture/Managing Director of Leisure and Culture Dundee

Deputy Manager

Operative [Works Delivery Track]

WFM Analyst

Retail Store Manager

Team Leader

Sales and Marketing Manager

ISO Lead Auditor / ISO Consultant - Perth

Home Manager

Section Administrator [Signalling]

Manager Designate- Dundee

Learning and Development Adviser (Qualifications and Standards Team)

Production Operator

Senior Pensions Administrator

I want to receive the latest job alerts for service leader in perth, pkn

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