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Client Care

Wallace Veterinary Centres
Broughty Ferry

Apply Now

Job details

Graduate

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Computer literacy
Organisational skills
Animal welfare
Communication skills

Full job description

Receptionist

We’re on the lookout for a friendly, proactive, and animal-loving superstar to join our reception team.
This is your chance to be at the heart of a warm, passionate team that’s all about making a difference, for pets and their people!

You’ll be the welcoming face of our team Thursday and Friday evenings from 17:00 to 21:00, and every weekend from 08:30 to 16:30, keeping things running smoothly and greeting our clients and their furry friends. If you have the flexibility to step in for extra shifts at short notice, that’s a huge plus!

As the first smiling face our visitors see, you’ll be a key part of what makes our practice feel special. If you’re a natural communicator, love a bit of multitasking, and pride yourself on staying calm under pressure, this could be the perfect fit.

Sound like your kind of vibe? Come help us care for animals and support a team that truly loves what they do!

Your responsibilities will include:

Providing a welcoming and professional reception: Greeting clients and their pets with courtesy and efficiency.
Managing appointment scheduling: Accurately booking, confirming, and managing appointments.
Handling telephone and email communications: Answering inquiries, relaying messages, and managing correspondence effectively.
Processing payments and maintaining accurate client records.
Ensuring the cleanliness and tidiness of the reception area and other designated spaces. This includes light cleaning duties to maintain a presentable and hygienic environment for clients and staff.
Providing comfort and support to clients: Showing empathy and understanding towards pet owners, particularly those with anxious or unwell animals.
Assisting with administrative tasks: Filing, photocopying, and other general office duties as required.
Collaborating effectively with veterinary surgeons and nurses to ensure seamless patient care.

What We Are Looking For:

A genuine interest in animal health and welfare.
Strong communication and interpersonal skills with a professional and empathetic approach.
Excellent organisational skills and meticulous attention to detail.
The ability to multitask and prioritise effectively in a busy environment.
A proactive and positive attitude with a willingness to learn.
The ability to remain calm and composed under pressure.
Basic computer literacy and comfortable using practice management software (training provided).
Previous customer service experience is desirable.
A responsible and detail-oriented approach to maintaining cleanliness standards.

Salary

We are an accredited LivingWage Employer

Benefits

Friendly and Supportive Team

Career Development Focused

Great Work/Life Balance

LivingWage

Private Health Insurance

Enhanced Maternity/Paternity Pay

Staff Benefits

Pension Scheme

6 weeks annual leave, increasing with service (every 4 years)

Why work with us?

We know that great care for pets starts with looking after the people who treat them. We’ve built a supportive, independent practice where your career can grow, your wellbeing is valued, and your ideas make a difference.

What We Offer Our Team

A silver accredited workplace - recognised as a Great Workplace by the BVA for Teamwork, and Work-life balance.
Support to grow – whether you’re a new graduate or an experienced vet, we offer structured mentoring, generous CPD, and encouragement to explore your clinical interests.
A voice that matters – as an independent practice, your input helps shape how we work and the care we provide.
Modern, well-equipped clinics – so you can focus on doing your best work with the right tools at hand.
A positive team culture – we’re proud of our friendly, collaborative atmosphere and regular team socials.
Balance and wellbeing – with sensible working hours and a rota that respects your life outside the clinic.

Where exceptional care meets an exceptional culture

We are thrilled to be officially recognised as a Great Workplace!

This accreditation celebrates Wallace Vets as a place where teamwork thrives, flexibility is a priority, and every voice is valued.

By supporting our staff with a true work-life balance and a culture of mutual respect, we’ve created a work family that's as passionate about supporting each other as we are about the animals in our care.

Living in Dundee & Angus

“Coolest little city in Britain” GQ Magazine

Our practices are based in one of Scotland’s most vibrant regions. Dundee is officially the sunniest city in Scotland, enjoying over 1,520 hours of sunshine each year, more than four hours a day on average. The city is known for its creative spirit, buzzing cultural scene and fantastic places to eat and explore.

Just a short drive away, you’ll find the stunning coastline and rolling hills of Angus, perfect for outdoor adventures, from beach walks to mountain hikes. With Edinburgh, Glasgow and Aberdeen all within easy reach, you get the best of both worlds: city energy and countryside calm.

Joining Wallace Vets means being part of a close-knit, forward-thinking team while enjoying an excellent quality of life in Dundee and Angus.

Apply Now

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