Home, a place where you belong
Join us as a Housing Manager for leasehold income at Home Group, in our awesome new Income Collections team in the Central region. You’ll be our leasehold contact for income collection to ensure our income is maximised and arrears are managed. You’ll provide first class customer service, delivering our customer promise every day!
Working closely with our Housing Managers in the community and the leasehold team, you will be actively collecting leasehold charges. You will need to have experience of income collection. Come and showcase your skills! You’ll join our team with a real focus on leasehold income collection.
What you’ll do
- You will be proactive in leasehold income recovery and account management, driving income collection and meeting performance targets while taking a relational and person-centred approach.
- You will work alongside our income housing managers and Financial Inclusion Partners to support customers and identify regional trends.
- You will work collaboratively with the leasehold team and other housing manager colleagues.
- You will work with housing managers on specific campaigns to reduce leasehold arrears, such as targeted work with customers in a locality, or where there is an increase in returned direct debits.
- You’ll be proactively working to commercially reduce debt within the region, with a positive impact for customers.
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top10 Great Places to Work! We can’t offer a CoS for this role.
You have
• You will have a background in income protection & arrears management processes, either within the housing sector or alternative commercially driven sector.
- You’ll understand housing management, leasehold services, housing law, universal credit and housing benefit.
- A must for this position is that you’ll have experience of income and benefits knowledge to support our customers and our wider housing income collection team.
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
• Temporary (12 months contract), full time (37.5hpw). There is some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• Covering our properties across Hertfordshire, Essex, Cambridgeshire and Bedfordshire areas. This is a hybrid role, but you will be mainly working from home. There may be occasions where you will need to go on site for a meeting or to visit a leaseholder.
• This is a hybrid role, but you will be mainly working from home. There may be occasions where you will need to go on site for a meeting or to visit a leaseholder. Monday to Friday and work occasional evenings to meet with customers.
- You need a vehicle insured for business use, and we pay your mileage.
- You need an Enhanced DBS check that we pay for.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
- 2 paid volunteering days each year
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800+ discounts on shops, holidays, days out, tech and more
Finally
For reasonable adjustments email
[email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
