Executive support officer Work, Jobs in Peterborough, Cam (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
5d
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel
Premises Officer
Rutland and District Schools' Federation —Oakham
- £30,026 - £33,270 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Mechanical knowledge
- Free parking
- Annual leave
Quick apply
2d
Personal Assistant
Cambridgeshire County Council —Huntingdon
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Annual leave
- Employee discount
9d
Senior Lawyer Child Protection
Peterborough City Council —Peterborough
- Hybrid work
- Annual leave
- Employee discount
Gas Engineer
Mears Group —Peterborough
- Up to £39,809.07 a year
- Weekend availability
- Customer service
- Maintenance
- Driving
- Annual leave
- Employee assistance programme
1d
Head of Finance and Systems
Teamwork Trust —Kettering
- £48,800 - £50,200 a year
- Monday to Friday
- Hybrid work
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d

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Information And Advice Officer
Peterborough City Council —Peterborough
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executive support officer jobs near peterborough, cam

Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 - £100,000 a year
5 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £75,000-£100, 000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £75,000-£100,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £30M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £75,000.00-£100,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

executive support officer jobs in peterborough, cam

Head of Customer Service

Deputy Chief Information Officer (Digital Services)

Premises Officer

Personal Assistant

Senior Lawyer Child Protection

Gas Engineer

Head of Finance and Systems

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