Guest experience manager Work, Jobs in Peterborough, Cam (with Salaries)

Multi-Site General Manager
Flip Out UK —Peterborough
- £35,000 - £37,000 a year
- Weekend availability
- Management
- Customer service
- English
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Peterborough
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior Shift Leader
Hickory's Smokehouse —Peterborough
- Up to £13.51 an hour
- Full-time
- School
- Annual leave
- Employee discount
Quick apply
13d
Restaurant Assistant Manager
Burger King UK —Peterborough
- £31,750 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
9d
General Manager
Valor Hospitality —Peterborough
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Accounts Apprentice (Level 3 Business Administration Apprenticeship)
Switch Electrical Wholesale Limited —Peterborough
- From £16,640 a year
- Full-time
- Organisational skills
- IT
- In-person
- Free parking
Quick apply
4d
Assistant Manager
Oaka Group - Charters, East Restaurant & The Brewery Tap —Peterborough
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Restaurant General Manager
Prezzo Italian —Spalding
- £37,500 - £40,000 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Duty Manager
Prezzo Italian —Peterborough
- £12.99 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Supervising experience
Quick apply
Food & Beverage ( F&B ) Manager
Greetham Valley Golf club and hotel —Oakham
- £33,000 - £35,000 a year
- Weekend availability
- Management
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
1d
Deputy Manager
Ye Olde Griffin Hotel —March
- £33,500 a year
- Full-time
- Hotel
- Employee discount
Quick apply
3d
Estate Agent
The Property Experts —Kettering
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Assistant Manager
Prezzo Italian —Peterborough
- £30,000 - £33,000 a year
- Full-time
- Leadership
- Employee discount
Quick apply
3d
Shift Manager
Burger King Royale Restaurants Ltd —Peterborough
- From £12.71 an hour
- Hospitality
- Customer service
- Cooking
- Employee assistance programme
- Flexible schedule
Quick apply
14d
Front of House Team Member
Holmewood Hall —Holme
- Part-time
- Bar
- Free parking
Food and Beverage Supervisor
Old Bridge Hotel —Huntingdon
- £13.50 an hour
- Part-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Bar Team Member
Holmewood Hall —Holme
- Part-time
- Bar
- Free parking
- Referral programme
Catering Assistants required
Compass Group —Peterborough
- £13.40 an hour
- Part-time
- No experience needed
- Employee assistance programme
Mobile Care and Support Assistant
McCarthy & Stone —Huntingdon
- £14.50 an hour
- Part-time
- Driving
- Travel
- Employee discount
- Life insurance
Quick apply
10d
Shift Manager
SIPP FOOD (CORBY) LTD t/a BURGERKING CORBY —Corby
- £26,006.19 - £48,536.15 a year
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply

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Multi-Site General Manager

Flip Out UK -
Peterborough

Quick apply

Job details

Full-time
£35,000 - £37,000 a year

Benefits

Discounted or free food
Company pension
Employee discount
On-site parking

Qualifications

Driving Licence
Management
Customer service
English
Mentoring
IT

Full job description

Job Title – Multi - Site General Manager - Trampoline Park

Flip Out Peterborough & Flip Out Rushden Lakes

Reporting to – Operations Manager / Area support

Job Overview - Reporting into the Area Manager, you will lead and oversee the successful operation of two sites – Flip Out Peterborough and Flip Out Rushden Lakes. As a Multi-Site General Manager, you will inspire and create an environment where we 'Create Unforgettable Experiences One Guest at a Time' for the thousands of visitors welcomed across both parks, with a clear mindset that the safety of our team members and guests is our highest priority.

Key Measure of Success

● The maintenance and on-going improvement of the Company’s guest experience and feedback performance

● The rigorous adherence to all applicable health and safety standards, with particular emphasis upon risk assessment, standard operating procedures, team member training, and operational performance monitoring

● The operation of the parks is key you will manage all bookings, schedules and take a lead on party booking and the booking in schedule. You will ensure operational consistency, performance, and communication across both Flip Out Peterborough and Flip Out Rushden Lakes.

● Keep the Area Manager informed of any decisions made within the park and report any staff issues, HR & Accidents on daily basis.

Duties and Responsibilities

● You will thrive in a multi-function, fast-paced, high footfall environment where being hands-on will be an essential part of your role.

● Follow the parks opening and closing operational directives along with all other operational daily, weekly & monthly objectives as per the operational platform

● You will lead the way when it comes to ‘Getting stuck in’ and showing your team what a leader you are.

● You will enjoy recruiting, appraising, coaching, developing, and mentoring your teams.

● Guest experience is at the heart of what we do so the ability to be face to face with your guests when you’re needed most is an absolute must.

● Creating community relations will be essential in ensuring our reputation remains where it is and of course to further those relations where practicable.

● To ensure the consistent maintenance and on-going improvement of the store’s overall presentational standards, internally and externally

● To ensure the effective and efficient operation of the store’s overall premises and facilities management resources. This includes planned preventative and breakdown maintenance of building, plant, equipment, the operation of the catering and guest party services, and active management of all required inspection regimes

● The Health & Safety of our teams and guests is our highest priority and as such, this will always be at the top of your agenda.

● To ensure that the store maintains appropriate accident, incident, and associated contingency management arrangements, including test drills and staff training

● You will need to be a great communicator to your teams and your guests ensuring all feedback is dealt with promptly & professionally.

● You will be adaptable, resilient, smart, full of integrity and a real role model.

● To Assist the store’s team member performance management arrangements, including the effective operation of the probation period scheme, and any individual casework (for example, attendance, punctuality, sickness, maternity/paternity etc, discipline, grievance, etc) management, as required

● Speak to every team member on each of your shifts

● As with many roles, you will be required from time to time to work above and beyond your contracted hours owing to the demand of the business, its guests and team members.

● You will line manager all team members with the support of the Regional Manager along with overseeing the management of the Duty Manager’s.

● You will be responsible for the Health and Safety and accidents; all accidents should be reported to the Area Manager and senior Management Team on the day of the incident.

● You will be required to assist any admin duties for the franchise stores and may be required to carry out shifts or training at another store location.

● You will work Closely with the Regional Manager and offer support where necessary

Qualifications/Skills

● A good level of spoken English

● Basic IT skills
● 3-day first-aid certificate desirable

● IOSH qualified desirable

A full, valid UK driving licence and access to your own vehicle are essential due to the requirement to travel regularly between Flip Out Peterborough and Flip Out Rushden Lakes.

Working Conditions

● You will work 5 days out of 7 with weekend work essential, your hours will be split across both sites set out by the company

● Our parks are large in scale and as such a degree of good fitness is essential as you will work your way around the park dealing with many matters on a day-to-day basis with the ability to stabilise yourself on our trampolines should you be required to

This Job Description is intended to give you an idea of your role and responsibilities. You may, from time to time, be required to fulfil tasks additional to this job description.

Job Type: 40 hours

Pay: £35,000.00-£37,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
On-site parking

Experience:

Management: 2 years (required)

Work Location: In person

Quick apply

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