Overview of the role
Area Operations Manager – Pharmacy (Multi-site)
Location: Peterborough and surrounding areas
Pharmacies: Approximately 11 pharmacies across the local area
Lead. Inspire. Deliver.
We are looking for an experienced and commercially minded Area Operations Manager to join our team and lead a portfolio of approximately 11 community pharmacies.
This is a highly visible, field-based leadership role where you will spend the majority of your time in our pharmacies, working alongside colleagues, supporting pharmacy teams and driving outstanding patient care, operational performance and commercial results.
If you are an inspiring leader who thrives in a fast-paced environment and enjoys making a real difference across multiple sites, we would love to hear from you.
As an Area Operations Manager, you will take ownership of the performance, development and standards across your area. You will work closely with Pharmacy Managers and their teams to build high-performing pharmacies that deliver an outstanding experience for patients while achieving key performance indicators and budget targets.
You will report directly to the Senior/Regional Operations Manager and play a key role in bringing our Delivering Well strategy to life across your area.
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Visit each pharmacy at least every two weeks, providing visible leadership and setting clear SMART actions
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Drive prescription growth, service delivery and OTC sales in line with agreed budgets
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Translate our Delivering Well strategy into meaningful activity across your pharmacies
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Monitor performance, identify opportunities and take action to deliver measurable improvements
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Ensure consistent compliance with operational processes and procedures
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Understand competitor activity and identify opportunities to strengthen our position locally
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Ensure pharmacies consistently meet GPhC standards and NHS contractual requirements
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Support first-line investigations into patient safety incidents and controlled drug discrepancies
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Ensure NHS quality standards are delivered consistently
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Maintain a strong culture of safety, compliance and continuous improvement
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Ensure pharmacy teams actively promote and deliver NHS and private services
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Ensure complaints and incidents are managed effectively and escalated where appropriate
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Build strong relationships with local healthcare professionals and stakeholders
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Ensure patients receive personalised advice and appropriate support for prevention, treatment and wellbeing
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Recruit, develop and retain talented and motivated colleagues
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Coach Pharmacy Managers and teams to achieve their potential
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Manage performance through regular feedback, coaching and formal reviews where required
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Identify and develop future talent, creating a strong succession pipeline
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Set clear expectations and ensure teams understand their priorities and objectives
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Create a culture of learning, accountability and continuous development
You'll be a confident and resilient leader who enjoys working at pace and is comfortable managing multiple priorities across different locations.
We're looking for someone who:
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Has proven experience in field-based or multi-site management
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Has a strong understanding of commercial performance and business drivers
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Understands the pharmacy market and profession, ideally with community pharmacy experience
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Has excellent communication and influencing skills
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Is confident coaching, developing and challenging teams
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Can analyse performance data and turn insight into clear action
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Is highly organised and able to manage competing priorities effectively
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Builds strong and trusted relationships with colleagues and external stakeholders
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Understands NHS contractual requirements and GPhC/PSNI standards
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Is passionate about delivering excellent patient care
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Enjoys being visible, hands-on and present within their pharmacies
This is an opportunity to take ownership of a diverse portfolio of community pharmacies and make a genuine impact on patients, colleagues and business performance.
You'll have the opportunity to develop high-performing teams, influence local performance and play an important role in delivering our wider strategy across the region.
If you're ready to take the next step in your multi-site leadership career and want to make a difference across community pharmacy, we'd love to hear from you.
We reserve the right to close this vacancy before the advertised closing date.
About The Company
For over 70 years, we’ve been looking after the health and wellbeing of communities across the UK. Well Pharmacy (part of Bestway Healthcare) is the second largest pharmacy chain in the UK with c.760 pharmacies and a team of around 7,000 colleagues based across our Community Pharmacies, Online Pharmacy, Healthcare Services Centre, Community Drivers, Bestway Medhub & Wardles team and our Support Centre team.
Our mission is to be here for the wellbeing of our patients and customers, to provide the best community pharmacy experience in the UK for everyone, for our patients, our customers, our people, and our NHS.
The pharmacy of the future will look very different from the one we know today. It will play a huge role in transforming primary healthcare and we will play a central role in bringing it to life.
We will use our clinical expertise and technological ambition to take advantage of the potential this future has to offer us. Making medicines, advice, services and care available in the places and spaces that people need and want it most.
We want to be a great business. To be recognised as delivering a community pharmacy experience that is the best there is. To do this we want our teams to feel proud about the positive impact they make, feel valued as part of a close-knit and expert community, and feel confident in their role in a business that is stable, innovative, and caring.
‘Together we make a difference’
