And commercial manager Work, Jobs in Peterborough, Eng (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
8d
Customer Service Director
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
Quick apply
4d
Head of Enterprise Delivery
Taylor Rose —Peterborough
- Continuous improvement
- Agile
- Leadership
Business Development Manager
Trade Mastermind Limited —Peterborough
- £40,000 - £100,000 a year
- Full-time
- Presentation skills
- Contracts
- In-person
Quick apply
4d
Content & Social Media Marketing Manager
Trade Mastermind Limited —Peterborough
- £30,000 - £35,000 a year
- Full-time
- Social media management
- Team management
- In-person
Quick apply
2d
Area Sales Manager
Tructyre —Peterborough
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Data & Insights Manager
Trade Mastermind Limited —Peterborough
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Analysis skills
- In-person
- Free parking
Quick apply
11d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Peterborough
- £3,800 a month
- Full-time
- Sales
Quick apply
Commercial Manager
B&Q —Peterborough
- £40,000 - £46,000 a year
- Part-time
- Retail management
- Annual leave
- Employee assistance programme
Buildings Insurance Surveyor Contracts Manager
TruBuild Group Ltd —Peterborough
- £40,000 - £60,000 a year
- Full-time
- Driving
- IT
- Construction experience
Quick apply
3d
Community Manager
Housden Recruitment —Peterborough
- £36,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Langtoft
- £3,800 a month
- Full-time
Quick apply
Business Development Manager
Biffa Waste Services —Peterborough
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Negotiation
Quick apply
Business Development Executive
Dawsongroup —Peterborough
- Full-time
- CRM software
- Business development
Quick apply
Contract Manager
C T Fire Protection —Peterborough
- Full-time
- Hybrid work
- Customer service
- Team management
- Mentoring
Quick apply
Property Operations & Guest Experience Manager
Next Move Stays —Peterborough
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Work from home
Quick apply
22h
Regional Manager
SOCOTEC UK & Ireland —Stamford
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Weekend Supervisor
Hotpoint UK Appliances Ltd —Peterborough
- From £30,000 a year
- Weekend availability
- Human resources
- Computer skills
- In-person
- Free parking
- Store discount
Quick apply
4d
Sales Account Manager
ABAgri —Peterborough
- From £28,000 a year
- Weekend availability
- Hybrid work
- Business development
- Travel
- Communication skills
Business Development Consultant - Peterborough/Northampton/Cambridge
Wurth UK Ltd —Peterborough
- £24,000 - £35,000 a year
- Monday to Friday
- CRM software
- Customer service
- Business development
Quick apply

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and commercial manager jobs near peterborough, eng

Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 - £100,000 a year
8 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £75,000-£100, 000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £75,000-£100,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £30M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £75,000.00-£100,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

and commercial manager jobs in peterborough, eng

Head of Customer Service

Customer Service Director

Head of Enterprise Delivery

Business Development Manager

Content & Social Media Marketing Manager

Area Sales Manager

Data & Insights Manager

JUNIOR SALES ADVISOR

Commercial Manager

Buildings Insurance Surveyor Contracts Manager

Community Manager

JUNIOR SALES CONSULTANT

Business Development Manager

Business Development Executive

Contract Manager

Property Operations & Guest Experience Manager

Regional Manager

Senior Weekend Supervisor

Sales Account Manager

Business Development Consultant - Peterborough/Northampton/Cambridge

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