Support specialist Work, Jobs in Peterborough, Eng (with Salaries)

Resident Contact Centre Advisor
Cross Keys Homes —Peterborough
- £28,596 - £30,102 a year
- Full-time
- Conflict management
- Communication skills
6d
Customer Service Administrator
General & Medical —Peterborough
- £24,800 - £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
Quick apply
6d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Warehouse - Operative Nights
Evri —Peterborough
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
11d
Information And Advice Officer
Peterborough City Council —Peterborough
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Recruitment Administrator
Silver Birch Care Holdings —Peterborough
- Administrative experience
- Recruiting
- Organisational skills
- Employee assistance programme
- Referral programme
Ambulance Care Assistant
EMED Group —Peterborough
- £12.71 an hour
- Full-time
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Intake and Assessment Officer - Dogs (9 Month FTC)
Wood Green The Animals Charity —Godmanchester
- £26,227.50 a year
- Weekend availability
- Annual leave
- Employee discount
11d
Support Worker
Kisimul —Peterborough
- £13.12 - £14.62 an hour
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
Field Sales Executive
Personal Group —Peterborough
- £28,840 - £42,000 a year
- Full-time
- No experience needed
- Travel
- Life insurance
Quick apply
7d
Support Worker - Peterborough (PE6)
Keys Children —Peterborough
- £14.05 - £14.75 an hour
- Full-time
- Experience working with children
- Communication skills
- Annual leave
Quick apply
Support Worker
Liaise - Peterborough Road —Peterborough
- £13.45 an hour
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Part-Time Accounts & Finance Assistant
Fusion International UK Ltd —Peterborough
- £17,000 - £20,000 a year
- Part-time
- Organisational skills
- In-person
- Free parking
Quick apply
5h
Sales Support Specialist
Caterpillar —Peterborough
- From £41,593 a year
- Full-time
- Salesforce
- Annual leave
9d
Intake & Assessment Officer Cats & Small Pets
Wood Green The Animals Charity —Godmanchester
- £26,227.50 a year
- Weekend availability
- Customer service
- Annual leave
- Employee discount
12d
Sexual Offences Liaison Officer
Northamptonshire Police —Kettering
- £38,094 a year
- Full-time
- Presentation skills
- Communication skills
- Flexible schedule
5d
Warehouse Operative - Nights
Evri —Peterborough
- £12.71 an hour
- Full-time
- Annual leave
Health and Social Care Trainer
Glenholme Specialist Healthcare —Peterborough
- £31,000 - £35,000 a year
- Full-time
- Remote
- Management
- Computer literacy
- BLS Certification
- Employee assistance programme
- Life insurance
Quick apply
Domestic Abuse Outreach Coordinator
IMPAKT Housing & Support —Peterborough
- From £28,000 a year
- Weekend availability
- Analysis skills
- Computer skills
- Communication skills
- Health & wellbeing programme
- Employee discount
12d
IT Service Desk Analyst
Carter Jonas —Peterborough
- Full-time
- Microsoft Outlook
- SharePoint
- Time management
- Annual leave
- Referral programme

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Resident Contact Centre Advisor

Cross Keys Homes -
Peterborough

Apply Now

Job details

Full-time
£28,596 - £30,102 a year
6 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
GCSE
Process improvement
Complaint handling
Appointment booking and call handling
Conflict management
Customer interaction
Communication skills

Full job description

We currently have a vacancy in our Resident Contact Centre Team working at Head Office, Shrewsbury Avenue.

Hours of work are between 0800 – 1800 Monday to Friday on a rota basis plus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37 per week.

As a Resident Contact Centre Adviser for Cross Keys Homes you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.

Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services.

Key Responsibilities: (include but are not limited to).

To be the first point of contact – with the emphasis on first contact resolution - to CKH customers through multiple channels – including telephone, face to face, webchat emails and work-tray action - adapting communication styles to translate complex information into language to enable customers to understand, treating customers fairly and with respect at all times.
Working in line with Awaabs Law, complete risk assessments for all reports of emergency hazards.
To have direct responsibility for delivering excellent front-line customer service adhering to housing policies and procedures and demonstrating understanding which failure to follow can lead to complaints and legal action. At all times demonstrating personal responsibility, good judgement and being productive and reliable in line with CKH values.
Maintain up to date high standards and knowledge of all CKH services to provide excellent customer services to residents and those who access CKH services. Take ownership for personal development – including successful completion of mandatory eLearning and training – to maintain excellent knowledge and understanding.
To have direct responsibility in achieving our key performance indicators relating to standards for the service, including timescales for answering telephone calls, webchat, emails, and work-tray actions in a fast-paced environment
Understand CKH customer needs by asking questions and not making assumptions about their needs in order to provide accurate and relevant advice and support to CKH customers on a wide range of housing-related queries with the intention of resolving queries at first point of contact where possible.
Manage queries relating to third parties, including our partner contractor for Repairs and local authorities, in a professional manner.
Promote alternative channels such as ‘self-service’ to encourage CKH customers to access information for themselves via the website or through MyCKH, supporting the business objective to increase self-service registrations.
To meet set targets (KPIs) and standards for the service, including timescales for answering telephone calls, responding to written communication and completing repairs, working in partnership with CKH’s outsource partner for Housing Repairs
Manage and respond to customer feedback in a timely manner as well as managing service requests sensitively and effectively to satisfactory resolution by taking ownership of concerns raised in line with CKH policy and procedures.
Using several IT systems, recording accurate data for all customer contacts, raise works orders and arrange appointments ensuring that the correct codes, priorities and timescales are allocated in line with CKH guidelines and GDPR.
Identify, recommend and champion new and improved ways of working to enhance the customer service experience and our internal CKH’s processes.

Essential Criteria

Experience of working within a fast-paced customer-focused environment.
Experiencing of applying sound judgement and common sense to resolve customer queries.
Experience of recognising customer dissatisfaction and managing conflict effectively.
High standard of written and oral communication and the ability to interact with a wide range of customers.
Strong administrative skills; accurate and speed with high standard of attention to detail.
Ability to deal with a high volume of call and task.
Strong analytic skills to diagnose root the cause of a Housing Repair.
Maths and English –GCSE Grade 4 and above / Grade C and above

Desirable

Awareness of any general housing and local authority practices and policies.
An understanding of Housing Benefits and Welfare Reform
Ability to deal with complex enquiries and challenging customers.
The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment.

So, if you are a calm and confident communicator able to demonstrate good listening skills and can ensure the timely resolution of customer queries, we would like to hear from you!

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.

Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.

You can find out more and the on the CKH website.

Members of the National Housing Federation, PlaceShapers, Homes for Cambridgeshire and Peterborough, the CBI and BuildEast.

Apply Now

Refine Your Search

support specialist jobs in peterborough, eng

Resident Contact Centre Advisor

Customer Service Administrator

HR Advisor - Health and Social Care

Warehouse - Operative Nights

Information And Advice Officer

Recruitment Administrator

Ambulance Care Assistant

Intake and Assessment Officer - Dogs (9 Month FTC)

Support Worker

Field Sales Executive

Support Worker - Peterborough (PE6)

Support Worker

Part-Time Accounts & Finance Assistant

Sales Support Specialist

Intake & Assessment Officer Cats & Small Pets

Sexual Offences Liaison Officer

Warehouse Operative - Nights

Health and Social Care Trainer

Domestic Abuse Outreach Coordinator

IT Service Desk Analyst

I want to receive the latest job alerts for support specialist in peterborough, eng

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