Helpdesk team leader Work, Jobs in Pitsea, Ess (with Salaries)

IT Support Technician
IPP Analytics Limited —Basildon
- £32,073 - £34,592 a year
- Full-time
- In-person
3d
Events Logistics and Operations Officer
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Weekend availability
- Social media management
- Microsoft Office
- Organisational skills
- Annual leave
7d
Control Room Operative – Nights 42hrs - Lakeside Shopping Centre
Savills Management Resources —Grays
- £36,185 a year
- Night shift
- Computer skills
- Communication skills
7d
Customer Support Consultant - UK
Redcat Pty Ltd —East London
- Hybrid work
- Hospitality
- Software troubleshooting
Quick apply
12d
Contract Manager (Mobile)
Artic Building Services —Dartford
- Full-time
- Microsoft Word
- Sales
- HVAC
SAP/BW Data Warehouse Analyst
Raytheon —Harlow
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Sick pay
11d
SAP Developer
Raytheon —Harlow
- Full-time
- Hybrid work
- Travel
- IT
- Communication skills
- Sick pay
11d
Shift Maintenance Operative - fabric - plumbing
Equans —Lewisham
- Full-time
- Carpentry
- Maintenance
- Plumbing
- Annual leave
- Employee assistance programme
Insights and Analytics Product Owner
HSBC Global Services Limited —London
- Full-time
- AI
- Banking
3d
UK Cyber Lead CMB
HSBC Global Services Limited —London
- Full-time
- No degree
- Travel
- AI
4d
Relationship Director - Professional and Business Services
HSBC Global Services Limited —London
- Full-time
- Financial services
- Banking
Head of Service for Corporate Parenting
London Borough of Havering —Romford
- £77,550 - £87,084 a year
- Full-time
5d
Payment Products Commercialisation Manager
HSBC Global Services Limited —London
- Full-time
- Project management
- Financial services
- Communication skills
11d
Senior Account Manager-Securities Services
HSBC Global Services Limited —London
- Full-time
- Business development
- Presentation skills
- Leadership
14d
Senior Product Manager, Fund Administration
HSBC Global Services Limited —London
- Full-time
- Financial services
- Business
- Leadership
12d
Enhanced Due Diligence Associate
HSBC Global Services Limited —London
- Full-time
- Banking
11d
Senior Manager (Training and Capabilities) GTS
HSBC Global Services Limited —London
- Full-time
- Sales
- Human resources
- AI
3d
Senior Fraud Manager, Client Connectivity
HSBC Global Services Limited —London
- Full-time
- Agile
- Banking
5h
UK Cyber Business Integration Head
HSBC Global Services Limited —London
- Full-time
- No degree
- Travel
- Leadership
4d
Field Service Point-of-sale (POS) Engineer
Boost inc —London
- Customer service
- English
- Travel
Quick apply

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IT Support Technician

IPP Analytics Limited -
Basildon

Apply Now

Job details

Full-time
£32,073 - £34,592 a year
3 days ago

Qualifications

Technical support

Full job description

We are seeking a dedicated IT Support Technician to deliver a high-quality, ITIL-aligned support service across the SYNLAB UK & Ireland Group. This role is pivotal in ensuring a professional, customer-focused experience, providing first-line technical support and effective triage of incoming incidents and service requests.

You will act as the first point of contact for a range of systems, including the Pathology First Laboratory Management System, the organisation’s Microsoft 365 environment, and core IT infrastructure across SYNLAB Laboratory Services. The role also involves remote support of LIMS and telephony systems, ensuring operational continuity across multiple sites.

A key focus of this position is the ongoing support and maintenance of SYNLAB user hardware and software, with a strong emphasis on delivering exceptional customer service and user satisfaction. You will play an important role in supporting the effective management of Pathology IT services, while maintaining the integrity, performance, and reliability of the Laboratory Information Management System.

This is a full-time, site-based role located at our Hub in Basildon, Essex.

You will be responsible for effectively managing the service queue within the call handling system, ensuring all incidents and requests are progressed and resolved in line with agreed service level agreements (SLAs). You will respond promptly to customer queries via email and telephone, consistently delivering a high standard of customer care and achieving strong satisfaction outcomes. The role requires you to support the smooth day-to-day operation of ICT systems across the organisation, helping to ensure minimal disruption to business services. In addition, you will actively engage in ongoing training and development, completing agreed learning and achieving relevant certifications in a timely manner to support both personal growth and service excellence.

SYNLAB UK & Ireland work closely with clinicians, hospitals, occupational health providers and clinical researchers to deliver comprehensive pathology services.
We thrive in diverse environments, which is mirrored in our workforce, clients, customers, suppliers, communities, and partners. We believe that an inclusive workplace culture is essential for attracting and retaining talented individuals, and for building a sustainable, high-performing workforce.
Our staff are crucial to our mission of making a positive impact on healthcare. We foster a culture of continuous personal development, providing scientists and staff with the support and resources needed to acquire new skills and advance their careers through learning and development opportunities, coaching, and clear career pathways.
We encourage an open and collaborative culture where leaders act as role models, facilitate two-way communication, engage transparently with staff and stakeholders, and actively seek feedback and suggestions.

Act as a first point of contact, diagnosing and resolving issues face-to-face or remotely.

Manage helpdesk tickets end-to-end, ensuring timely resolution in line with SLAs.

Install, configure, and maintain IT equipment, systems, and authorised applications.

Monitor and maintain systems and networks, troubleshooting faults and replacing hardware where required.

Liaise with internal teams and external suppliers to resolve technical issues effectively.

Support user account management, including onboarding and password support.

Create and maintain documentation, knowledge base articles, and operational procedures.

Contribute to IT projects, system rollouts, and continuous service improvement.

Ensure compliance with standard operating procedures, audits, and best practices.

Deliver excellent customer service and provide training or guidance to colleagues where needed.

Manage workload effectively, prioritising multiple tasks and escalating complex issues as appropriate.

Participate in on-call rotas and maintain up-to-date knowledge of emerging technologies.

Apply Now

Refine Your Search

helpdesk team leader jobs in pitsea, ess

IT Support Technician

Events Logistics and Operations Officer

Control Room Operative – Nights 42hrs - Lakeside Shopping Centre

Customer Support Consultant - UK

Contract Manager (Mobile)

SAP/BW Data Warehouse Analyst

SAP Developer

Shift Maintenance Operative - fabric - plumbing

Insights and Analytics Product Owner

UK Cyber Lead CMB

Relationship Director - Professional and Business Services

Head of Service for Corporate Parenting

Payment Products Commercialisation Manager

Senior Account Manager-Securities Services

Senior Product Manager, Fund Administration

Enhanced Due Diligence Associate

Senior Manager (Training and Capabilities) GTS

Senior Fraud Manager, Client Connectivity

UK Cyber Business Integration Head

Field Service Point-of-sale (POS) Engineer

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