Banking specialist Work, Jobs in Pitstone, Bkm (with Salaries)

Customer Service Specialist
Abound —Milton Keynes
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Financial services
- Work from home
- Gym membership
Complaints Specialist
Abound —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Gym membership
Associate, Digital Specialist (Digital Hub, Financial Institutions)
European Bank for Reconstruction and Development —London
- Computer Science
- Data analysis skills
- Maths
4h
Claim Settlement Payments Administrator
Copart —Bedford
- £27,976 a year
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Employee discount
- Life insurance
Quick apply
14d
Assistant Auditor
L. BENNETT & SON LIMITED —St Albans
- Microsoft Word
- Microsoft Excel
- Customer service
8d
Customer Service Advisor
FMG Repair Services —Slough
- £29,825 - £31,000 a year
- Overtime
- Customer service
- Driving
- Employee discount
Quick apply
1d
Analyst, ASB (NSF)
European Bank for Reconstruction and Development —London
- Microsoft Powerpoint
- Microsoft Excel
- Computer literacy
9h
Shift Technician, Data Centre
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- HVAC
- IT
- In-person
- Annual leave
Quick apply
Data Architect
Bestway Group —London
- Full-time
- Azure
- SQL
- AWS
- Annual leave
Quick apply
Shop Manager: Wolverton
Willen Hospice —Wolverton
- £27,496.65 a year
- Weekend availability
- Organisational skills
- Hospice
- Retail management
- Employee assistance programme
- Sick pay
Shop Manager: Winslow
Willen Hospice —Winslow
- £27,496.65 a year
- Weekend availability
- Organisational skills
- Hospice
- Retail management
- Employee assistance programme
- Sick pay
Analyst, Quantitative Risk Analytics
European Bank for Reconstruction and Development —London
- DevOps
- Master's degree
- C++
10d
Shop Manager: Brooklands MK10
Willen Hospice —Milton Keynes
- £27,496.65 a year
- Weekend availability
- Organisational skills
- Hospice
- Retail management
- Employee assistance programme
- Sick pay
7d
Treasury Assistant
Majestic Wine Warehouses Ltd. —Watford
- Hybrid work
- Organisational skills
- In-person
- Free parking
- Employee discount
1d
Shift Technician, Data Centre
JLL —Slough
- HVAC
- IT
- Communication skills
- Annual leave
Associate Director, Senior Environmental and Social Advisor (Infrastructure)
European Bank for Reconstruction and Development —London
- English
- Mentoring
- Organisational skills
9h
Senior Manager - Corporate Tax Advisory & Compliance
KPMG —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Accounting
- Annual leave
- Employee assistance programme
9d
SAP Finance Integration Architect
Allwyn UK —Watford
- Hybrid work
- Azure
- ERP systems
- AWS
- Annual leave
- Employee assistance programme
Quick apply
Shift Leader, Data Centre
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Engineering
- In-person
- Communication skills
Quick apply
Head of Retail Media
Bestway Group —Park Royal
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
1d

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Customer Service Specialist

Abound
Milton Keynes

Apply Now

Job details

Full-time
£30,000 a year

Benefits

Work from home
Gym membership
Sabbatical
Paid volunteer time

Qualifications

Customer service
Computer literacy
Financial services
Communication skills

Full job description

About Abound

We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation.

And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch.

Backed by £2bn+ of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us.

What you'll be doing:

The operations team support our customers throughout the entire customer journey, assisting with queries as they apply for a loan all the way to arranging a suitable repayment plan should they fall into financial difficulty. As a Customer Service Specialist you'll be expected to offer exceptional service at all times and provide tailored support to our customers, if and when they need it.

At Abound we put our customers at the heart of what we do so it’s important that you do too. We're looking for individuals who consistently go the extra mile, exhibit strong work ethic, and treat colleagues and customers respectfully. You’ll work from our Central Milton Keynes office 3 days a week with the ability to work from home for the remaining two.

Who you are

Extensive customer service experience within financial services (preferably personal loans but any lending experience would be considered).
In depth knowledge and awareness of the financial services industry and regulations. E.g. FCA Guidelines, experience of KYC/TCF principles.
The ability to handle and resolve complex customer queries and complaints efficiently and independently.
Strong attention to detail with a high regard for accuracy.
Ability to work confidently individually or as part of a team, you’ll be self-motivated, being able to recognise your own strengths and weaknesses, being committed to your own personal development and actively seeking opportunities to maximise contribution.
A proactive mindset, with the ability to identify problems that may arise and suggest solutions.
Excellent communication skills whilst liaising with colleagues and other areas of the business.
Exceptional customer service skills being able to listen, communicate effectively and manage expectations. You’ll be expected to take ownership and accountability of your work on a daily basis.
Communicate with customers through multiple channels at one time.
Be results driven and have the ability to work well under pressure.
You should possess the ability to be flexible, being able to adapt quickly to changing requirements and business demands.
The ability to work with other members of the team to eliminate process waste which does not add value to the borrower or the business and provide clear and concise rationale for the changes.
The desire to progress and development their skill set. Joining a FinTech startup is a fantastic opportunity to showcase your expertise. The success of the business relies directly on your actions.
Experience working with vulnerable customers, complaints and financial difficulty.

What skills you'll need

Minimum 2 years customer service experience in financial services.
Experience of handling customer queries and providing an exceptional level of service.
Excellent communication skills with the ability handle difficult conversations if required.
Innovative and creating thinking, you’ll be expected to solve problems and think analytically.
Strong self-management skills – use your own initiative, be flexible and open to any changes whilst working in a fast paced environment.
Contribute regularly to improve processes and ensure they remain up to date.
Good standard of education including excellent computer literacy skills.
Experience logging, investigating and resolving complaints.
You may be expected to support other areas if the business if required, this is a good opportunity to expand your knowledge in the consumer lending sector.
Multi-channel experience is preferred, telephony and email communication experience is essential.

What we offer

Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership through WellHub
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

Compensation Range: £30K

Apply Now

Refine Your Search

banking specialist jobs in pitstone, bkm

Customer Service Specialist

Complaints Specialist

Associate, Digital Specialist (Digital Hub, Financial Institutions)

Claim Settlement Payments Administrator

Assistant Auditor

Customer Service Advisor

Analyst, ASB (NSF)

Shift Technician, Data Centre

Data Architect

Shop Manager: Wolverton

Shop Manager: Winslow

Analyst, Quantitative Risk Analytics

Shop Manager: Brooklands MK10

Treasury Assistant

Shift Technician, Data Centre

Associate Director, Senior Environmental and Social Advisor (Infrastructure)

Senior Manager - Corporate Tax Advisory & Compliance

SAP Finance Integration Architect

Shift Leader, Data Centre

Head of Retail Media

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