Quality service representative Work, Jobs in Plymouth, Eng (with Salaries)

Technical Support Officer
Civic Recruitment Limited —Plymouth
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
General Manager
Chartwells —Plymouth
- £52,000 a year
- Hospitality
- Sales
- Contracts
- Employee assistance programme
- Employee discount
9d
Customer Service Representative
Hertz —Plymouth
- Full-time
- Sales
- Customer service
- English
Vehicle Health Check Specialist - Mercedes-Benz of Truro
City West Country Ltd —Plymouth
- Up to £40,500 a year
- Call to connect
- Sales
- Customer service
- IT
- Employee assistance programme
- Employee discount
Quick apply
11d
Trainee Customer Service Representative (CSR)
The Pollard Group —Plymouth
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Retail Sales Advisor - Plymouth
Oak Furnitureland —Plymouth
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Lead Infrastructure Specialist
HM Land Registry —Plymouth
- £57,000 - £70,900 a year
- Full-time
- Presentation skills
- Travel
- IT
- Annual leave
12d
Head of Human Resources
Arts University Plymouth —Plymouth
- £45,229 - £47,973 a year
- Call to connect
- Management
- University
- Human resources
- Annual leave
- Employee assistance programme
22h
Experienced Complex Care/Brain Injury Case Manager - West Country
Kindred Community Ltd —Plymouth
- Full-time
- Hybrid work
- Travel
- Care plans
- Leadership
- Referral programme
Quick apply
Senior Technical Architect (Software)
HM Land Registry —Plymouth
- £57,400 - £71,300 a year
- Part-time
- Azure
- Oracle
- DevOps
- Annual leave
7d
Senior Infrastructure Engineer
HM Land Registry —Plymouth
- £48,400 - £59,300 a year
- Full-time
- Azure
- Windows
- SQL
- Annual leave
12d
Relief Pharmacist
Well Pharmacy —Plymouth
- £26 an hour
- Part-time
- Travel
- Employee discount
Associate/Project Director - Defence Construction
Turner & Townsend —Plymouth
- Full-time
- Hybrid work
- Project management
- Travel
- Contracts
Quick apply
S&OP Lead
PHINIA —Stonehouse
- Full-time
13d
Senior Infrastructure Engineer - Security
HM Land Registry —Plymouth
- £48,400 - £59,300 a year
- Full-time
- Azure
- AWS
- Presentation skills
- Annual leave
- Flexible schedule
12d
Pharmacist
Well Pharmacy —Plymouth
- £28 an hour
- Monday to Friday
- Management
- Employee discount
Trainee Asbestos Surveyor
CASA Environmental Services —Plymouth
- Full-time
Senior Engineer
PHINIA —Stonehouse
- Full-time
- Presentation skills
Principal Building Physics Engineer
Stantec —Plymouth
- Engineering
- Master's degree
- Travel
Saturday Pharmacist
Well Pharmacy —Totnes
- £26 an hour
- Every weekend
- Management
- Employee discount

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quality service representative jobs near plymouth, eng

Technical Support Officer

Civic Recruitment Limited
Plymouth

Quick apply

Job details

Full-time

Qualifications

Customer service
Complaint handling
Technical support
Microsoft Office
Administrative experience
Analysis skills
IT
NVQ
BTEC
Communication skills
Time management

Full job description

3 months contract with a Local Authority

Job Title: Technical Support Officer (Admin & Clerical)

Job Purpose

The Technical Support Officer is responsible for delivering high-quality customer service, administrative support, and technical assistance to customers, colleagues, and external stakeholders. Acting as a frontline representative of the department, the post holder will provide advice, guidance, and technical support for routine enquiries and service requests. The role involves supporting both office-based and field operations, ensuring services are delivered efficiently, accurately, and in accordance with organisational policies and procedures.

Key Responsibilities

Provide a professional and customer-focused frontline service as the first point of contact for customers, internal departments, partner agencies, and members of the public.
Respond to customer enquiries through various channels including telephone, email, online systems, and face-to-face interactions.
Deliver technical and administrative support to departmental operations, ensuring services are delivered efficiently and effectively.
Investigate, resolve, or escalate customer issues and technical queries within agreed service standards.
Maintain accurate records, databases, and case management systems, ensuring data integrity and compliance with information governance requirements.
Process service requests, applications, and transactions in line with established procedures and service level agreements.
Support field-based operations by coordinating activities, maintaining documentation, and providing operational assistance where required.
Liaise with internal teams and external partners to resolve issues and ensure seamless service delivery.
Monitor workloads and prioritise tasks to meet deadlines and performance targets.
Contribute to service improvements by identifying process efficiencies and recommending enhancements.
Ensure compliance with health and safety regulations, data protection legislation, and organisational policies.
Participate in training and development activities to maintain up-to-date technical knowledge and customer service skills.
Provide support during service incidents, operational disruptions, or emergency situations as required.

Experience Required

Essential

Experience of providing customer-facing support in a busy service environment.
Experience handling enquiries, complaints, and service requests using a range of communication methods.
Experience of carrying out administrative tasks and maintaining accurate records.
Experience using IT systems, databases, and Microsoft Office applications.
Ability to prioritise workloads and manage competing demands effectively.

Desirable

Experience working within a technical support, local government, housing, utilities, or public sector environment.
Experience using customer relationship management (CRM) or case management systems.
Experience supporting field-based operational teams.

Qualifications

Essential

GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
Evidence of good IT literacy and proficiency in Microsoft Office applications.

Desirable

NVQ Level 3, BTEC, City & Guilds, or equivalent qualification in Business Administration, Customer Service, Information Technology, or a related discipline.
Relevant customer service or technical support certification.
Ongoing professional development relevant to the role.

Skills and Competencies

Excellent customer service and communication skills.
Strong problem-solving and analytical abilities.
Ability to explain technical information clearly to non-technical audiences.
Good organisational and time-management skills.
Attention to detail and commitment to accuracy.
Ability to work independently and as part of a team.
Proficiency in using business systems and digital technologies.
Commitment to equality, diversity, inclusion, and customer satisfaction.

Additional Information

Location: Weston Mill Cemetery & Crematorium, Weston Mill, Plymouth, Devon, PL2 2EP, United Kingdom.
Working Hours: 37 hours per week.
Work Pattern: Monday to Friday.
Shift Times: Hours will be worked on a rota basis between:
- 8:00am – 4:00pm, or
- 8:30am – 4:30pm.
The post holder may be required to work flexibly to meet operational and service delivery requirements.
This is a customer-facing role requiring regular interaction with members of the public, colleagues, contractors, and external stakeholders.
The role is primarily based at Weston Mill Cemetery & Crematorium and may involve supporting both office-based and operational activities across the site.
We operate on a bi-weekly payment schedule.
Closing date: 4th July – early applications are encourage

GCSC

Quick apply

Refine Your Search

quality service representative jobs in plymouth, eng

Technical Support Officer

General Manager

Customer Service Representative

Vehicle Health Check Specialist - Mercedes-Benz of Truro

Trainee Customer Service Representative (CSR)

Retail Sales Advisor - Plymouth

Lead Infrastructure Specialist

Head of Human Resources

Experienced Complex Care/Brain Injury Case Manager - West Country

Senior Technical Architect (Software)

Senior Infrastructure Engineer

Relief Pharmacist

Associate/Project Director - Defence Construction

S&OP Lead

Senior Infrastructure Engineer - Security

Pharmacist

Trainee Asbestos Surveyor

Senior Engineer

Principal Building Physics Engineer

Saturday Pharmacist

I want to receive the latest job alerts for quality service representative in plymouth, eng

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