Network analyst Work, Jobs in Pontefract, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)
UST —Leeds
- Computer Science
- Windows
- Analysis skills
Quick apply
Commercial Data Analyst
M Group —Birstall
- £32,000 - £42,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
IT Service Desk Analyst
Anchor —Bradford
- £30,000 a year
- Customer service
- IT
- Communication skills
- Employee discount
2d
Asset Analyst (Networks)
Ancala Water Services —Barnsley
- £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
1d
SOC Analyst L1 (Analyst I - Information Security)
UST —Leeds
- English
- Analysis skills
- Scripting
Quick apply
Cyber Security Officer
SBS —Sheffield
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- AWS
- Computer networking
- Linux
Quick apply
Cyber Security SOC Analyst (L1)
wavenet —Birstall
- Full-time
- Azure
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
2d
Business Analyst
DFS —Adwick le Street
- Analysis skills
- Software development
- IT
- Employee assistance programme
- Employee discount
Quick apply
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Life insurance
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Service Desk Analyst (European Language Speaker)
Univar Europe Ltd. —Bradford
- Monday to Friday
- Spanish
- Azure
- Software troubleshooting
- Free parking
7d
Business Process and Data Analyst
Yorkshire Water —Bradford
- £42,396 - £52,995 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Flexible schedule
5d
Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
8d
Blue Team Leader
Hiscox —York
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
Service Desk Analyst, Judicial Digital Services, Judicial Office
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
1d
Senior User Researcher, CFT Demand and Early Resolution Division in Civil
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
- Employee discount
8d
Share Register Analyst
Link Group —Leeds
- IT
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Business Intelligence Analyst (Overdales)
Lowell Group —Leeds
- Full-time
- Microsoft Office
- SQL
- Communication skills
- Free parking
7h
Quality And Risk Analyst
Benchmark Capital —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
9d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

network analyst jobs in pontefract, wyk

Service Desk Analyst - Tier I

SOC Analyst (Level 1) – Graduate Opportunity_Leeds (Analyst I - Information Security)

Commercial Data Analyst

IT Service Desk Analyst

Asset Analyst (Networks)

SOC Analyst L1 (Analyst I - Information Security)

Cyber Security Officer

Cyber Security SOC Analyst (L1)

Business Analyst

Infrastructure Operations Analyst

IT Support Analyst -2nd Line

Service Desk Analyst (European Language Speaker)

Business Process and Data Analyst

Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit

Blue Team Leader

Service Desk Analyst, Judicial Digital Services, Judicial Office

Senior User Researcher, CFT Demand and Early Resolution Division in Civil

Share Register Analyst

Business Intelligence Analyst (Overdales)

Quality And Risk Analyst

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