Learning and development advisor Work, Jobs in Pontypridd, Rct (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
3d
Technician Demonstrator (Sports Rehabilitation and Massage)
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Part-time
- Administrative experience
- Rehabilitation centre
- IT
- Annual leave
Human Resources Advisor
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Management
- Sales
- Travel
- Free parking
- Employee discount
10d
Fraud Investigator Motor Insurance (Underwriting & Claims)
The AA —Cardiff
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Analysis skills
- Annual leave
3d
Registered Manager
Accomplish —Merthyr Tydfil
- Up to £45,000 a year
- Organisational skills
- Leadership
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
Head of Contract Management
Food Standards Agency —Cardiff
- £72,469 - £86,600 a year
- Full-time
- Remote
- Presentation skills
- Contracts
10d
Senior Technician Sport Performance Analysis
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- Organisational skills
- School
- Annual leave
7d
Training Advisor – Childcare
Neath Port Talbot County Borough Council —Neath Port Talbot
- Part-time
- Hybrid work
- Childcare
- Education
- IT
- Employee assistance programme
- Employee discount
Assessor / Tutor – Childcare & STLS (Levels 2–5)
TSW Training —Aberkenfig
- Up to £30,000 a year
- Full-time
- Hybrid work
- Education
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
People Advisor
Spire Healthcare —Cardiff
- Full-time
- Human resources
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Dementia Advisor
Alzheimer's Society —Bridgend
- £25,391 - £27,450 a year
7d
Assistant Construction Technical Project Manager
Fim Limited —Cardiff
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Clinical Nurse Advisor
Superdrug —Cardiff
- Up to £39,000 a year
- Organisational skills
- IT
- Communication skills
- Store discount
- Annual leave
Senior GIS Analyst
Jacobs —Cardiff
- Hybrid work
- Computer Science
- Business development
- In-person
- Employee assistance programme
7d
IT Customer Service Advisor
Catapwlt —Bridgend
- Up to £20,000 a year
- Customer service
- In-person
- Communication skills
- Referral programme
Quick apply
HR Business Partner
KLA —Newport
- Full-time
- Master's degree
- Bachelor's degree
- Human resources
- Annual leave
Chief Scientific Officer
Antiverse —Cardiff
- Flexible schedule
12d
HR Business Partner
Capital Law —Cardiff
- Up to £45,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Human resources
- Annual leave
- Referral programme
Service Advisor
Sytner Group —Cardiff
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
3d

I want to receive the latest job alerts for learning and development advisor in pontypridd, rct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

learning and development advisor jobs near pontypridd, rct

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

22 July 2026
Vacancy Reference:

0768

The Role

Please note Welsh language skills are an essential requirement for this role.

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

learning and development advisor jobs in pontypridd, rct

Customer Experience Advisor

Technician Demonstrator (Sports Rehabilitation and Massage)

Human Resources Advisor

Fraud Investigator Motor Insurance (Underwriting & Claims)

Registered Manager

Customer Service Advisor

Head of Contract Management

Senior Technician Sport Performance Analysis

Training Advisor – Childcare

Assessor / Tutor – Childcare & STLS (Levels 2–5)

People Advisor

Dementia Advisor

Assistant Construction Technical Project Manager

Clinical Nurse Advisor

Senior GIS Analyst

IT Customer Service Advisor

HR Business Partner

Chief Scientific Officer

HR Business Partner

Service Advisor

I want to receive the latest job alerts for learning and development advisor in pontypridd, rct

Related Searches

Explore jobs in more locations

Job benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected