Director, operations Work, Jobs in Porth, Rct (with Salaries)

Contract - Continuous Improvement Lead
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Head of Organisation Development
South Wales Fire and Rescue Service —Llantrisant
- £74,360 a year
- Full-time
- Organisational skills
13d
Director, Operations
Thermo Fisher Scientific —Cardiff
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Country Director Wales
British Council —Cardiff
- £65,000 a year
- Weekend availability
- English
- No degree
- Travel
2d
Language Operations Head
MN Translating Ltd —Swansea
- £6,667 - £8,333 a month
- Full-time
- English
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Global Editorial Director
China Daily Network Media —Cardiff
- £7,300 - £13,700 a month
- Full-time
- Microsoft Word
- Word processing
- Leadership
- Health & wellbeing programme
Quick apply
Strategic Manager NOR (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- From £76,636 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
13d
Agriculture Director - South Wales, South West England, Oxfordshire & Cambridgeshire
Nationwide Building Society —Cardiff
- £60,000 - £90,000 a year
- Full-time
- Customer service
- Analysis skills
- Project management
Operations Leader
Revvity —Llantrisant
- Engineering
- ERP systems
- Travel
Divisional Director - Adult Residential & Supported Living
Swanton Care and Community —Ystrad Mynach
- £80,000 a year
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
19h
SME Relationship Director
Lloyds Banking Group —Cardiff
- £85,493 - £100,580 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
14d
Head of Contract Management
Food Standards Agency —Cardiff
- £72,469 - £86,600 a year
- Full-time
- Remote
- Presentation skills
- Contracts
9d
Improvement & Performance Manager
Bridgend County Borough Council —Bridgend
- £47,181 - £49,282 a year
- Full-time
- Hybrid work
- Driving
7d
Regional Conduct & Governance Manager
Gallagher —Llantrisant
- Microsoft Office
- Analysis skills
- Employee stock purchase plan
- Life insurance
Head of Brand Strategy
The Mix by Su Creative Studio Ltd —Aberdare
- £4,500 - £5,800 a month
- Full-time
- In-person
- Leadership
- Marketing
- Free parking
- Sick pay
Quick apply
7d
Senior Operations Technician
QuidelOrtho —Pencoed
- Weekend availability
- Microsoft Excel
- Laboratory experience
- Microsoft Office
- Employee assistance programme
- Gym membership
7d
Cluster Operations Manager
Unite Students —Cardiff
- Hospitality
- Leadership
- Annual leave
- Employee assistance programme
12d
Strategic Planning Manager
Welsh Water —Cardiff
- £70,000 a year
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Production Line Manager
General Dynamics Land Systems UK —Pentrebach
- £43,200 - £54,000 a year
- Full-time
- Military
- Maintenance
- Supervising experience
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply

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Contract - Continuous Improvement Lead

Deloitte -
Cardiff

Apply Now

Job details

Qualifications

Six Sigma Black Belt
Analysis skills
Continuous improvement
Financial services
AI

Full job description

Basic information

Location

Cardiff, Leeds, London, Manchester

Business Line

Enabling Functions

Job Type

Contract

Date published

18-Jun-2026

Req #

23857

Job description

Job title: Continuous Improvement Lead (contract)

Duration: 12 months TBC

Target Start Date: ASAP

Location: Hybrid - Preferably Cardiff or any other Deloitte office (London, Leeds, Birmingham, Manchester). Travel to the office on a fortnightly basis and for workshops

Rate: Competitive, inside IR35

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

About the role:

We are seeking an experienced a Continuous Service Improvement Senior Manager to deliver our new approach to service improvement at Deloitte. As part of our Service Management and CSI team within Enterprise Business Solutions, you will monitor and improve the services provided to the business by our Enabling Functions. This is an exciting opportunity to shape our services ensuring they meet the business’s needs and that our people enjoy a ‘consumer grade’ user experience. This is an Enabling Functions-wide role, working across multiple internally facing service areas so experience in shared services / GBS / BPO service improvement is essential.

Responsibilities but not limited to;

Define and maintain end-to-end customer journeys across key EF value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact)
Source and structure operational and experience data to feed prioritisation decisions
Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist
Translate journey insights into E2E transformation hypotheses, not just process improvements

Essential Skills: Experience with the following is required:

Experience in customer journey mapping, service design or customer experience improvement - understands customer experience drivers and pain points
Must have experience working across end-to-end processes in a shared service environment / GBS / BPO Service environment within Corporate, Professional Services or Financial Services
Experience identifying or supporting automation and/or AI-enabled improvements - Understands where AI and automation can drive value in service environments
Strong analytical skills - Experience using data and insight to inform prioritisation and decision-making. Able to interpret operational and experience data. Comfortable working with incomplete or imperfect data to inform decisions
Experience delivering or contributing to continuous improvement or transformation initiatives
Strong stakeholder management - Influence stakeholders to adopt a customer and data-led improvement mindset. Drive impactful change across the delivery and service management functions. Present back to senior stakeholders, Directors and Partners

Desirable

Experience building or contributing to opportunity pipelines, backlogs or prioritisation frameworks
Exposure to Lean, Six Sigma or other structured improvement methodologies (Black Belt certification beneficial)

Skills and Capabilities

Thinks in end-to-end customer journeys, not siloed processes
Able to assess opportunity feasibility vs impact at a practical level
Applies structured thinking to prioritise opportunities based on value and impact
Balances customer experience, business outcomes, and delivery feasibility
Able to translate insight into clear, actionable opportunities
Supports delivery teams to successfully implement cross-functional customer journey changes and realise customer experience value

Deliverables

Define and maintain end-to-end customer journeys across key EBS value streams, identifying pain points, moments that matter and experience breakdowns
Gather and synthesise customer insight (quant + qual) to inform improvement opportunities. Translate journey insights into E2E transformation hypotheses, not just process improvements
Develop and apply AI / automation prioritisation criteria (e.g. value, feasibility, data readiness, CX impact). Build and manage a pipeline of AI-enabled transformation opportunities, from idea to shortlist. Source and structure operational and experience data to feed prioritisation decisions

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)

Apply Now

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director, operations jobs in porth, rct

Contract - Continuous Improvement Lead

Head of Organisation Development