Local it lead Work, Jobs in Portsmouth, Eng (with Salaries)

Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
Head of IT Workplace Experience
Ageas —Eastleigh
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- School
8d
Senior Internal Communications and Change Officer
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Hybrid work
- No degree
14d
Library Team Manager
Hampshire County Council —Gosport
- £33,178 - £36,369 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Senior Energy Officer
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Hybrid work
- Continuous improvement
- No degree
- Leadership
1d
Integration Test Lead
Leidos —Fareham
- £47,600 - £61,000 a year
- Full-time
- Hybrid work
- Java
- Organisational skills
- Linux
- Annual leave
- Work from home
10d
Graduate Associate Communications Engineer
QinetiQ —Portsmouth
- £39,825 - £44,250 a year
- Full-time
- Computer Science
- Engineering
- Communication skills
- Employee discount
7d
DevOps Engineer
QinetiQ —Portsmouth
- £56,360 - £62,500 a year
- Full-time
- Computer Science
- Employee discount
12d
Support Services Manager
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Continuous improvement
- Team management
- Organisational skills
8d
Systems and Data Lead
WSCC —Chichester
- £44,075 - £47,181 a year
- Full-time
- Hybrid work
- Supervising experience
- Continuous improvement
- Team management
- Annual leave
- Employee discount
4d
Project Manager
QinetiQ —Portsmouth
- £50,400 - £56,000 a year
- Full-time
- PMP
- Business development
- Employee discount
Senior Decarbonisation Officer
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Hybrid work
- Master's degree
- Analysis skills
- Communication skills
1d
Infrastructure and Project Engineer
City of Portsmouth College —Portsmouth
- £33,980.34 - £36,035.26 a year
- Full-time
- SharePoint
- Free parking
- Annual leave
Quick apply
Network Engineer
QinetiQ —Portsmouth
- £51,975 - £57,700 a year
- Full-time
- Engineering
- Employee discount
Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
4d
Planning Officer (Enforcement) / Senior Planning Officer (Enforcement)
Portsmouth City Council —Portsmouth
- £32,061 - £39,151 a year
- Full-time
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
1d
ILE Engineer
Leidos —Fareham
- £29,500 - £34,700 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
- Work from home
Head of Delivery
Hampshire County Council —Winchester
- £82,339 - £92,410 a year
- Temporary
- Hybrid work
- Travel
12d
Community Wellbeing Coordinator
Portsmouth City Council —Portsmouth
- £25,995 - £36,363 a year
- Call to connect
- Analysis skills
- Organisational skills
- Training & development
6d
QA Lead - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
- Communication skills
Quick apply

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Local IT Lead

Medhurst -
Fareham

Apply Now

Job details

Permanent | Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
Hardware repair
SCCM
Stakeholder liaison
Incident queue management
Mentoring junior staff
Ticket management
English
Microsoft Exchange
Microsoft Office Suite
Network infrastructure
User account management
Change management
Supervising experience
Ticket management systems
Mentoring
Technical support incident logging
SharePoint
VMWare
IT incident logging
Incident log maintenance
Communication skills
Intune
Help desk

Full job description

POST: Local IT Lead

DEPARTMENT: Managed Services Department

LINE MANAGER:Technical Account Manager

EMPLOYMENT STATUS: Full Time, Permanent

BASE:Stevenage, Hertfordshire (designated school or Trust site)

The post holder may be required to work at off-site locations as required.

______________________________________________________________

DEPARTMENT FUNCTION

The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts. This includes on-site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning.

Success is achieved by building relationships with our clients and providing an outstanding level of service.

JOB PURPOSE

Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust
Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices
Act as the senior onsite point of contact for school staff
Lead onsite delivery of small-value local projects and approved changes under the direction of the TAM
Maintain accurate site documentation, asset registers and change records to a high standard

KEY ACCOUNTABILITIES

Day-to-Day Technical Support

Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems
Perform daily ticket triage and own the assignment of onsite work for the school
Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required
Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day
Investigate RMM monitoring alerts and proactively address issues before they impact users
Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi-Fi
Liaise with third-party software and service providers as directed

Tickets and Administration

Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information
Keep customers and users informed of progress and provide detailed information before any escalation
Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing-in system records, and mailboxes/user administration

Projects, Change and Onboarding

Execute approved changes at the school as directed by the TAM, including more technically complex change activity
Lead post-change testing and complete change documentation
Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate
Lead delivery of small-value onsite local projects (within contract) under TAM direction
Contribute to the technical audits, standardisation work and documentation for their customer
Audit and update site documentation and Asset Registers as required

Mentorship and Team Support

Mentor and support Level 1 technicians and apprentices on site, providing day-to-day guidance and technical knowledge transfer
Act as the senior technical lead onsite
Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance

SKILLS AND EXPERIENCE

Essential

Solid 1st and 2nd line technical experience, with exposure to 3rd line work
Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11)
Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Active Directory, Group Policy and security fundamentals
Networking — wired and wireless configuration and troubleshooting (switches, VLANs, Wi-Fi)
Backup and Restore (Veeam or similar) — operational knowledge
Hardware troubleshooting and component-level repair
Imaging and deployment (e.g. SCCM, MDT, Intune)
Strong communication skills with technical and non-technical audiences
Ability to work autonomously and lead onsite delivery

Desirable

Mentoring or supervisory experience
Experience working in an education environment
Microsoft Intune and MDM
Hyper-V or VMware fundamentals
Internet filtering and safeguarding monitoring platforms
ITIL Foundation
iOS / Apple device management

REQUIREMENTS

Fluent in English
Good working knowledge of MS Office packages
Willingness to travel to other Medhurst client sites when required
Enhanced DBS clearance (or willingness to obtain)
The onsite role is predominantly full time at the designated school
Attend school Health and Safety, Safeguarding and Security training and adhere to procedures
Be polite and courteous to all staff, pupils and visitors at all times
Be ready to start work at the allotted time and dressed appropriately for the school environment

COMPLIANCE

From time to time, you may be required to perform other duties outside of the role defined.
You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you.
Medhurst provide services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check.
You may also be required to attend Safeguarding Training should the company decide this is necessary at any point.

The post holder must carry out all duties and responsibilities with reasonable care for health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies.

EQUAL OPPORTUNITIES STATEMENT

Medhurst Communications is an equal opportunities employer. We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, gender re-assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to Medhurst and will be handled in accordance with the requirements of the Data Protection Act and GDPR.

Apply Now

Refine Your Search

local it lead jobs in portsmouth, eng

Local IT Lead

Head of IT Workplace Experience

Senior Internal Communications and Change Officer

Library Team Manager

Senior Energy Officer

Integration Test Lead

Graduate Associate Communications Engineer

DevOps Engineer

Support Services Manager

Systems and Data Lead

Project Manager

Senior Decarbonisation Officer

Infrastructure and Project Engineer

Network Engineer

Service Desk Manager

Planning Officer (Enforcement) / Senior Planning Officer (Enforcement)

ILE Engineer

Head of Delivery

Community Wellbeing Coordinator

QA Lead - Billing

I want to receive the latest job alerts for local it lead in portsmouth, eng

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