Senior operations manager Work, Jobs in Potters Bar Oakmere (with Salaries)

Manager, Customer Success International
Litera —London
- Full-time
- Hybrid work
- AI
- Communication skills
Senior Operations Manager
StudioB —London
- £55,000 - £65,000 a year
- Full-time
- Project management
- Organisational skills
- AI
7d
International Strategy & Operations Senior Manager, Commerce
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Senior Operations Interface Manager
Network Rail —London
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Employee discount
9d
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Warehouse Operations Manager
GXO Logistics —Enfield
- Up to £80,000 a year
- Full-time
- Management
- Leadership
- Annual leave
- Employee assistance programme
13d
Senior Operations Manager - Aggregates & Asphalt
Tarmac —Radlett
- Military
- Analysis skills
- Continuous improvement
- Employee discount
Senior Operations Manager
Stint —London
- £45,000 - £60,000 a year
- Full-time
- Management
- Analysis skills
- Organisational skills
- Gym membership
Quick apply
Senior Customer Operations Manager
tiney —London
- Hybrid work
- Annual leave
- Work from home
7d
Senior Operations Manager
Prevail —London
- Full-time
- Hybrid work
- Management
- Military
- Business development
- Employee assistance programme
- Gym membership
Quick apply
Senior Operations & Logistics Manager
RIXO —London
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Head of Operations (National)
GRS Group —Houghton Regis
- Full-time
- Hybrid work
- ERP systems
- Construction experience
- Leadership
- Employee assistance programme
Quick apply
9d
Senior Fleet Branch Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply
Senior Operations Manager - The Whiteley, London
Savills Management Resources —London
- £55,000 - £65,000 a year
- Weekend availability
- Microsoft Office
- Project management
- Contracts
5d
Senior Manager, PV Operations
Orchard Therapeutics —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Senior Operations Manager
Skanska —West London
- Maintenance
- Contracts
- Leadership
- Bereavement leave
11h
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- SQL
- Work from home
International Strategy & Operations Senior Manager, Commerce (German Speaking)
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- English
- SQL
- Work from home
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —London
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave
Senior Operations Manager
Wild Cosmetics —London
- Hybrid work
- Leadership
Quick apply

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Manager, Customer Success International

Litera -
London

Apply Now

Job details

Full-time

Qualifications

AI
Account management
Communication skills

Full job description

Job Description

Ready to Help Shape the Future of Legal Tech?!

At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.

Where You’ll Work

Hybrid: This is a hybrid role based in London with the expectations to be in office at least 3 days a week for collaboration and connection.

Why this Role Matters

The Manager, Customer Success (International) owns the outcomes that matter most — retention, adoption, and long-term customer growth across EMEA, APAC, and beyond. In this role, you'll lead and scale a team of Customer Success Managers whose work directly shapes whether international customers succeed with Litera. Your impact is measured in the value customers realize, the partnerships you deepen, and the revenue you protect — all while connecting regional execution to Litera's global Customer Success strategy.

What You'll Deliver

Leadership:

Lead, coach, and develop a team of International Customer Success Managers, supporting customers across EMEA and other assigned regions.
Build a high‑performing, engaged team capable of managing regional complexity, cultural nuance, and varied customer maturity.
Establish clear priorities, capacity planning, and coverage models appropriate for international markets.
Create an environment of accountability, collaboration, and continuous improvement aligned to Litera’s global standards.

Customer Outcomes & Retention:

Ownership of renewal process, including accurate forecasting on SFDC.Own customer health, adoption, and retention outcomes across the international customer portfolio.
Ensure consistent execution of success plans, value adoption assessments, and Quarterly Business Reviews (QBRs) with international customers.
Proactively identify regional risks and partner with CSMs to implement mitigation and recovery strategies.
Support renewal readiness and partner closely with Renewals and Sales teams to ensure value‑led, on‑time renewals.

Operational & Regional Excellence:

Drive consistency and scalability of Customer Success processes across international regions.
Leverage customer telemetry and adoption data to identify trends, risks, and opportunities at both account and regional level.
Partner with Customer Success Operations to refine reporting, playbooks, and tooling that support international scale.
Ensure strong CRM discipline, forecasting accuracy, and account hygiene across the team.

Cross‑Functional & Regional Collaboration:

Act as an escalation point for strategic or at‑risk international accounts.
Collaborate with Product and Engineering to ensure international customer feedback informs roadmap prioritisation.
Partner with Sales, Marketing, and Professional Services to support regional growth, advocacy, and expansion initiatives.
Represent the voice of International customers in internal forums and planning discussions.

Strategic Contribution:

Contribute to the evolution of Litera’s global Customer Success strategy, with a specific focus on international markets.
Support change initiatives including AI adoption, new product launches, and process transformation across regions.
Provide insight and recommendations on regional trends, customer needs, and opportunities for improvement.

Success Measures:

Gross and Net Revenue Retention across International accounts
Customer adoption and value realization by region
Renewal readiness and risk mitigation
Team performance, engagement, and development
Consistent execution of global Customer Success standards

What You'll Bring

Must-Haves:

Proven experience leading Customer Success or Account Management teams in a global or international context.
Strong record of driving adoption, retention, and value realization across diverse customer segments.
Comfortable operating across regions, cultures, and time zones.
Executive‑level communication skills with the ability to engage senior customer stakeholders.
Data‑driven, with experience using customer health, adoption, and renewal metrics.
Collaborative leader experienced in working cross‑functionally within a matrixed organization.

We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.

What You’ll Experience

Team. A culture where people show up for each other and do the right thing.
Reach. A truly global team solving complex, meaningful problems.
Opportunity. Real growth opportunities, not just talk about them.
Technology. Work at the intersection of legal expertise and cutting-edge AI.
Impact. The chance to make an impact at scale, not just contribute.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

Refine Your Search

senior operations manager jobs in potters bar oakmere

Manager, Customer Success International

Senior Operations Manager

International Strategy & Operations Senior Manager, Commerce

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International Strategy & Operations Manager, Logistics

Warehouse Operations Manager

Senior Operations Manager - Aggregates & Asphalt

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Senior Customer Operations Manager

Senior Operations Manager

Senior Operations & Logistics Manager

Head of Operations (National)

Senior Fleet Branch Manager - Heathrow Airport

Senior Operations Manager - The Whiteley, London

Senior Manager, PV Operations

Senior Operations Manager

International Strategy & Operations Senior Manager, Commerce (French Speaking)

International Strategy & Operations Senior Manager, Commerce (German Speaking)

Senior Marketing Operations Manager (Platform and Automation)

Senior Operations Manager

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