Scheme manager Work, Jobs in Preston, Eng (with Salaries)

Operations Manager Niche and DER
Davies —Preston
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
- Employee assistance programme
- Employee discount
Quick apply
Senior Product Development Manager (Qualifications & Assessments)
Ascentis —Lancaster
- £41,666 a year
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Free parking
- Annual leave
8d
Library Assistant | South Ribble
Lancashire County Council —South Ribble
- £25,185 - £25,989 a year
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
8d
Workplace Wellbeing Co-ordinator
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Human resources
- Training & development
- Annual leave
- Employee assistance programme
1d
CFO Evolution Justice Services Support Worker
Employment —Preston
- £27,500 - £30,000 a year
- Full-time
- Communication skills
- Negotiation
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Customer Relations Team Manager
Davies —Preston
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Client Administrator/Occupational Therapy Assistant
KW Therapy Limited —Euxton
- From £26,000 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
13h
Sales & Fitness Manager
Diverse Gym & Physio —Preston
- £28,000 - £30,000 a year
- Full-time
- Management
- Business development
- Supervising experience
- Gym membership
Quick apply
8d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Leigh
- £47,878 - £53,320 a year
- Full-time
- Quality control
- Construction experience
- Communication skills
- Sick pay
2d
Customer Service Centre Advisor
Places for People —Preston
- £27,030.83 a year
- Overtime
- Hybrid work
- Free parking
- Annual leave
1d
Children & Young People Service Lead
Galloways —Preston
- From £29,417 a year
- Part-time
- Experience working with individuals with disabilities
- Writing skills
- Travel
- Free parking
- Sick pay
Quick apply
1d
Homeless Advice Prevention Service Officer
Preston City Council —Preston
- £36,363 - £38,220 a year
- Full-time
- Communication skills
- Annual leave
9d
Service Coordinator- Falls Prevention
Age UK Lancashire —Preston
- £27,306 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Operational Support Officer
HM Courts & Tribunal Service —Preston
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
11d
Trainee Property Manager
LRG —Preston
- Up to £28,000 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Operational Support Officer
HM Courts and Tribunals Service —Preston
- £25,582 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
11d
Fraud Officer - Southport
Department for Work and Pensions —Southport
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
2d
Responsible Individual / Area Manager – Residential Childcare
Northridge Care Group —Preston
- Up to £70,000 a year
- Full-time
- Management
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
2d
SSA Business Hub / Visits Booking - Hindley
Ministry of Justice —Wigan
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d

I want to receive the latest job alerts for scheme manager in preston, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Operations Manager Niche and DER

Davies -
Preston

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Succession planning
Operations management
Stakeholder liaison
Performance management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Risk management
Conflict management
Operational strategy development
Change leadership
Professional development mentoring
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Corporate regulatory compliance oversight
Operations leadership experience

Full job description

Description

Claims UK & Ireland | Niche & DER Division Preston / Hybrid Reporting to: Operations Director
Lead Operational Excellence. Drive Performance. Shape the Future.

Are you a proven contact centre Manager with a passion for people, performance, and continuous improvement?

We're looking for an experienced Operations Manager to lead a high-performing team within our Niche and DER business. This is an opportunity to play a pivotal role in shaping operational strategy, delivering outstanding customer outcomes, and driving sustainable growth across a dynamic and fast-paced claims environment.

Working alongside two other Operations Managers, you will be responsible for supporting the delivery of a high-performing operation of approximately 250 FTE, including a critical 24/7 emergency response contact centre and claims operation.

Much of the focus of this role will be Davies emergency response as such a 2pm to 10-00pm shift is available if it suits ?

You'll lead a team of Team Managers and their wider operational teams, ensuring service excellence, regulatory compliance, operational efficiency, and a culture where people can thrive.

What will your day look like:

Lead, mentor and coach Team Managers across remote and hybrid locations.
Create a culture built on accountability, engagement, collaboration and continuous improvement.
Support performance management through regular coaching, feedback and development planning.
Identify and nurture future talent, ensuring succession plans are in place across the division.

Deliver key operational and telephony KPIs across the business.
Develop resourceful and innovative plans to optimise performance, including surge planning and capacity management.
Partner with the Resource Planning Manager to develop recruitment and workforce strategies aligned to future growth.
Work closely with recruitment teams to maintain strong candidate pipelines and workforce readiness.

Identify opportunities to streamline processes from policy inception through to claim resolution.
Analyse operational data, trends and performance metrics to identify inefficiencies and drive improvement initiatives.
Partner with cross-functional teams across Niche and DER to implement automation and process enhancements.
Champion a culture of innovation and operational excellence.

Maintain robust compliance standards across all operational activity.
Ensure adherence to regulatory requirements, company policies and industry best practice.
Stay informed of market and legislative changes, implementing operational adjustments where required.
Conduct regular audits and reviews to mitigate operational risk and maintain quality standards.

Collaborate with customer service teams to effectively manage customer enquiries, complaints and escalations.
Champion initiatives that enhance the customer journey and overall experience.
Analyse customer feedback, NPS and customer outcome measures to implement meaningful improvement plans.
Drive market-leading customer satisfaction and Trustpilot performance.

Support the delivery of strategic business objectives and operational plans.
Manage departmental budgets effectively and deliver against financial targets.
Identify emerging market trends, growth opportunities and competitive threats.
Provide operational insight that supports business development and revenue growth.

#INDUKI

Knowledge and Abilities:

Proven success in an insurance operations leadership role.
Strong experience within Property, Niche or related insurance sectors.
Demonstrable track record of driving operational improvements and delivering business results.
Experience leading large teams through Team Managers in remote and hybrid environments.
Strong understanding of insurance products, underwriting principles and claims processes.
Knowledge of insurance regulation, compliance frameworks and risk management practices.

Inspirational leadership style with the ability to motivate and influence teams at all levels.
Strong commercial awareness and strategic thinking capability.
Excellent decision-making, problem-solving and conflict-resolution skills.
Data-driven approach with strong analytical and reporting capabilities.
Outstanding communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Passion for delivering exceptional customer experiences.
Adaptable, resilient and comfortable leading change initiatives.
Commitment to maintaining the highest ethical and professional standards.

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

Quick apply

Refine Your Search

scheme manager jobs in preston, eng

Operations Manager Niche and DER

Senior Product Development Manager (Qualifications & Assessments)

Library Assistant | South Ribble

Workplace Wellbeing Co-ordinator

CFO Evolution Justice Services Support Worker

Food Service Area Manager / Brand Manager

Customer Relations Team Manager

Client Administrator/Occupational Therapy Assistant

Sales & Fitness Manager

Jigsaw Homes Group Limited

Customer Service Centre Advisor

Children & Young People Service Lead

Homeless Advice Prevention Service Officer

Service Coordinator- Falls Prevention

Operational Support Officer

Trainee Property Manager

Operational Support Officer

Fraud Officer - Southport

Responsible Individual / Area Manager – Residential Childcare

SSA Business Hub / Visits Booking - Hindley

I want to receive the latest job alerts for scheme manager in preston, eng

Related Searches

Explore jobs in more locations

Description

What will your day look like:

Knowledge and Abilities:

Benefits

About Davies

Jobseeker tools

Employer Tools

Browse

Stay Connected