Service desk engineer Work, Jobs in Prestonpans, Eln (with Salaries)

Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Network Analyst - Junior
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- AI
- Flexible schedule
Quick apply
Car Park Mobile Patroller
APCOA PARKING (UK) LTD —Edinburgh
- £13.45 an hour
- Cash handling
Quick apply
13d
Customer Technical Support Engineer
Motorola Solutions —Edinburgh
- Full-time
- Hybrid work
- Travel
- Computer networking
- No travel
- Employee stock purchase plan
- Employee assistance programme
Senior IT Engineer
Texaport —Edinburgh
- £45 - £65 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Mentoring
- Annual leave
Quick apply
Network Analyst - Senior
Ember —Edinburgh
- £55,000 - £75,000 a year
- Full-time
- Bachelor's degree
- AI
- Flexible schedule
Quick apply
Senior Software Engineer
Opus 2 —Edinburgh
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- Mentoring
- Employee assistance programme
Quick apply
Graduate Geotechnical Engineer and Engineering Geologist
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Communication skills
Equipment Engineer
Raytheon —Livingston
- Overtime
- Hybrid work
- Engineering
- Maintenance
- Continuous improvement
- Sick pay
Senior Manufacturing Process Engineer
Raytheon —Livingston
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Manufacturing
- Sick pay
Mobile Commercial Gas & Plumbing Engineer - Scotland
Apleona —Edinburgh
- £22 - £23 an hour
- Full-time
- Plumbing
- Employee discount
9d
Geotechnical Engineer
Amey Ltd —Edinburgh
- Civil engineering
- Annual leave
Quick apply
13d
Engineering Geologist
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
Geotechnical Engineer-Scotland
Amey Ltd —Edinburgh
- Mentoring
- Annual leave
Quick apply
13d
Principal Engineering Geologist
Mott MacDonald —Edinburgh
- Part-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
- Employee discount

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service desk engineer jobs near prestonpans, eln

Service Desk Engineer

Trainline -
Edinburgh

Apply Now

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Private dental insurance
Private medical insurance

Qualifications

CRM software
Technical troubleshooting
Report writing
Report generation
Client engagement
Ticket management
Project coordination
Internal department liaison
Continuous improvement
New Relic
Agile
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Help desk

Full job description

About us

At Trainline, our purpose is to empower greener travel choices, connecting people and places. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

We’re Europe’s leading independent rail platform, helping millions of travellers find and book the best-value rail and coach journeys across our app, website and partner channels.

Our job is to make the green travel choice the best choice. By building a better train travel experience, we help more people choose rail - creating a positive impact for customers, our business and the planet.

We’re a team of more than 1,000 Trainliners from over 50 nationalities, working across London, Paris, Barcelona, Milan, Edinburgh and Madrid. Now is a brilliant time to join us and help shape the future of travel.

Introducing the Trainline Partner Solutions Support Team

Our TPS Support team is the first point of contact for anyone experiencing an issue with Trainline systems, whether that's an internal colleague or an external customer. We provide a comprehensive enquiry and information service, working through a broad range of technical issues while keeping our Service Level Agreements and customer satisfaction front of mind. This role exists to make sure every query, incident and request gets resolved quickly, clearly and with a genuinely customer-first attitude.

You'll work closely with teams across Trainline to coordinate resolutions, and you'll become a go-to expert on our products so you can support, train and onboard customers with confidence. You'll also have real input into how we improve our processes, helping to shape a support function that keeps getting better.

In this role as the Service Desk Engineer, you will...

Own the resolution of operational support incidents and requests from start to finish, keeping to SLAs and delivering a high standard of customer satisfaction
Coordinate ticket resolution with other teams across Trainline, communicating clearly throughout
Build deep product knowledge so you can answer customer questions confidently and support onboarding and training
Produce bespoke reports for customers, such as invoices and receipts
Take on project work, including ad hoc reporting and coordinating communications with clients and internal teams, for example when system issues need temporary workarounds
Look for ways to improve the customer experience and go beyond the basics of the role
Suggest and help implement new ideas for improving systems and processes
Work with your manager to help define, document and improve the technical support process

We'd love to hear from you if you have...

Strong time and resolution management skills across a broad range of tasks
The ability to coordinate interdepartmental work through to completion
Confidence leading conversations with a diverse range of clients across different channels of communication
Great interpersonal skills and the ability to build relationships with clients of all seniority levels, whether virtually or in person
A proactive approach to managing your own workload, escalating where needed
Composure and professionalism, even when things get busy
Experience with an ITSM or CRM toolset, and confidence using Microsoft Office
It would also be helpful if you have experience in:
- a service environment, within the UK or EU rail industry,
- drafting client facing documentation
- Any exposure to SQL, APIs, Kibana, New Relic, Postman, ITIL4
- AGILE processes is a bonus too

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

Think Big - We're building the future of rail
Own It - We focus on every customer, partner and journey
Travel Together - We're one team
Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Compensation Range: £28K - £32K

Apply Now

Refine Your Search

service desk engineer jobs in prestonpans, eln

Service Desk Engineer

IT Field Engineer - Scotland

Network Analyst - Junior

Car Park Mobile Patroller

Customer Technical Support Engineer

Senior IT Engineer

Network Analyst - Senior

Senior Software Engineer

Graduate Geotechnical Engineer and Engineering Geologist

Equipment Engineer

Senior Manufacturing Process Engineer

Mobile Commercial Gas & Plumbing Engineer - Scotland

Geotechnical Engineer

Engineering Geologist

Geotechnical Engineer-Scotland

Principal Engineering Geologist

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