Shift manager Work, Jobs in Purley (with Salaries)

Shift Station Manager (Passenger assistance) (Volume)
Network Rail —London
- £43,588 - £69,839 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
1d
KFC - Team Leader / Shift Manager
K&Z Holdings - Pret A Manger —Purley
- Training & development
- Restaurant
- Employee discount
Quick apply
Shift Station Manager
Network Rail —London
- £43,588 - £69,839 a year
- Full-time
- Customer service
- Team management
- Mentoring
- Annual leave
- Employee discount
1d
Team Leader / Shift Manager
KFC Croydon - Colonnades Leisure Park —Croydon
- £13.25 an hour
- Full-time
- Training & development
- Restaurant
- Employee discount
22h
Shift Manager - London
Relay Technologies —London
- Full-time
- Continuous improvement
- Recruiting
- Communication skills
Warehouse Shift Manager
DHL Supply Chain —Salfords
- £37,059 a year
- Monday to Friday
- Continuous improvement
- Communication skills
- Free parking
1d
Shift Manager
Five Guys UK —Crawley
- £32,470 a year
- Weekend availability
- Restaurant management
- Guest services
- Leadership
- Annual leave
- Employee assistance programme
Shift Manager
Greggs —Royal Tunbridge Wells
- £14 an hour
- Customer service
- Supervising experience
- Cleaning
- Employee discount
Quick apply
AM Warehouse Shift Manager
InPost UK —Enfield
- £39,000 a year
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Quick apply
10d
Warehouse Shift Manager
GXO Logistics —Dartford
- £49,378 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Duty Shift Manager
Mitie —London
- Monday to Friday
- Customer service
- Computer literacy
- English
8d
Shift Supervisor
Zapp —London
- £33,000 - £42,000 a year
- Overtime
- Team management
13d
Shift Manager
Evri —Enfield
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Shift Station Supervisor
Network Rail —London
- £32,432 a year
- Full-time
- Customer service
- English
- Supervising experience
- Annual leave
- Employee discount
1d
Security Duty Shift Manager
BidvestNoonan —London
- £18.50 an hour
- Full-time
- Team management
- Training & development
- Communication skills
Quick apply
Sales Advisor / On Shift Duty Manager
Hackstons —London
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
3d
Outbound Operations Shift Team Leader
Monica Vinader —London
- Continuous improvement
- Travel
- Training & development
Quick apply
Transfer Station Supervisor (Day shift), Barking
Cory Group —London
- £47,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
4d
Network Ops Shift Manager
HIVED —London
- Weekend availability
- Continuous improvement
- In-person
- Communication skills
- Annual leave
Senior Night Shift Viennoiserie Supervisor - West London
Notting Hill Bakery —London
- £38,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Bakery
Quick apply

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Shift Station Manager (Passenger assistance) (Volume)

Network Rail -
London

Apply Now

Job details

Full-time
£43,588 - £69,839 a year
1 day ago

Qualifications

Resource allocation planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Employee relations
Partnership building
Customer relationship management
Relationship management
Aviation passenger services
Professional development mentoring
Training & development
Leadership
Communication skills
Operations leadership experience
Rota coordination

Full job description

Who We Are

Euston Station

Lead the Team That Keeps Euston Moving

Euston is one of the UK's busiest and most iconic stations, welcoming thousands of passengers every day. We're looking for an exceptional Shift Station Manager (Passenger Assistance) to lead our teams, support our customers and maximise we continue to deliver a safe, secure and high-quality station experience.

This is an exciting opportunity for a motivated leader who thrives in a fast-paced operational environment and is passionate about delivering outstanding customer service. You'll play a key role in supporting passengers who require additional assistance, leading teams through disruption and major events, and ensuring Euston continues to operate safely and effectively.

Why Euston?

No two days are the same at Euston.

This is an opportunity to develop your leadership career at the heart of one of the most high-profile stations in the country, working alongside industry partners and leading teams who make a real difference to passengers every day.

If you're ready for a challenging and rewarding role where you can influence safety, customer experience and operational performance, we'd love to hear from you.

Join us at Euston Station and help deliver an outstanding experience for every passenger, every day.

About the role

This is a 12 month fixed term opportunity with the view to go permanent.

Please note interviews will be held WC 14/09/2026.

What You'll Be Doing

As a Shift Station Manager (Passenger Assistance), you'll be responsible for leading the Passenger Assistance team on overseeing the daily operations, supervises support staff, maximises passenger safety and safeguarding, for groups that need additional support, school children, or adults with additional support using accessible transport. To maximise the station environment, customer service, and travel information are fully inclusive for passengers with disabilities, mobility needs, or sensory impairments at all timed.

You'll:

Lead and support Passenger Assistance team, providing clear direction, coaching and day-to-day management.
Respond to incidents, emergencies and service disruption, coordinating resources and leading operational responses.
Create a positive station environment where customers receive excellent and consistent service.
Act as a role model and mentor, supporting employee development and performance improvement.
Manage resources and staffing levels to maximise operational requirements are met.
Lead on customer service.
Lead on multi stakeholder engagement and drive the team Euston strategy.

Key Responsibilities

Policy & Compliance: maximise compliance with station security requirements and the National Rail Security Plan.

Manage inspections, risk assessments

Implement and update the station's Accessible Travel Policy and maximise compliance with national rail regulations and equality legislation.

Passenger Assistance: Oversee the smooth delivery of the Passenger Assist booking system, and staff-led support for travellers as well as overall operations and support to the team during disruption.

Station Environment: Act as the Person Responsible for Fire Safety and maintain station safety standards.

Build strong relationships with Train Operating Companies, British Transport Police, retailers and operational stakeholders.

Conduct regular access audits of platforms, lifts, tactile paving, and accessible toilets to identify and remove physical barriers.

Disruption Management: maximise alternative accessible transport and clear communication channels (visual and audio) remain fully operational during emergency closures or delays.

Manage incidents, investigations and improvement plans.

Staff Training: Identify training needs and coordinate customer service, practical and technical training.

Stakeholder Engagement: Collaborate with disability user groups, all the station stakeholders, local communities, and the Built Environment Accessibility Panel to review upcoming station upgrades. The successful candidate will be working with all levels of the organisation.

Manage team competence, rostering and resource planning.

Accountable for the stations KPI's

Your experience and skills

About You

We're looking for an engaging and visible leader who can remain calm under pressure and inspire confidence in those around them.

You'll enjoy working with people, building strong relationships and finding solutions to operational challenges. You'll be passionate about people, customer service, committed to safety and motivated by the opportunity to lead teams in a complex and exciting environment.

Experience within an operational, customer-facing or safety-critical environment would be beneficial, along with strong leadership, communication and decision-making skills.

The station is 24/7 operation and may require you to work bank holidays, weekends and unsociable hours.

Essential

Successful experience in leading and developing teams in an operational customer focussed environment
Be an exceptional leader in customer service
Proven track record of customer relationship management with ability to understand customer needs
Successful experience in operational management in a safety critical industry
Previous safety management experience, including accident investigation and fire safety
Proven ability to influence decision making and build cross functional / cross company relationships
Proven organisation and planning skills
Understanding financial systems and budgets
Knowledge of relevant standards and procedures
Ability to gain appropriate assessor competence *
Ability to gain Station Incident Officer / Tactical Incident Commander *
Ability to gain safety management qualification IOSH/NEBOSH *
Ability to attain Person Responsible for Fire Safety *
Attain First Aid at Work / Mental Health First Aid *

Desirable

General understanding of railway industry structure and responsibilities
Ability to engage in employee relation issues
Experience in working with groups of people who may need additional support

Key Information

Vacancy Details

Number of Positions:

Hours:

Full Time

Salary:

£43,588 - £69,839

Location:

London Euston Managed Station, London

Geographical Area:

London (Inside M25)

Closing Date:

07-SEP-2026

Job Category:

Station Operations

Location Map

Apply Now

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shift manager jobs in purley

Shift Station Manager (Passenger assistance) (Volume)

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