Staff engineer Work, Jobs in Purley Way, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Staff Support Engineer
CircleCI —London
- £85,000 - £107,000 a year
- Remote
- Azure
- DevOps
- Master's degree
Quick apply
Staff+ Software Engineer, Developer Productivity
Anthropic —London
- £325,000 - £390,000 a year
- Hybrid work
- Bachelor's degree
- Software development
- APIs
- Flexible schedule
Facilities Manager
The Cornerstone Group —Gravesend
- £30,000 - £35,000 a year
- Full-time
- Maintenance
- Supervising experience
- Organisational skills
- Free parking
Quick apply
Fire Extinguisher Engineer - London and South East
SAFE I.S. Ltd —London
- £25,500 - £36,000 a year
- Overtime
- Schematics
- Hand tools
- Communication skills
Quick apply
Gas Installations Engineer
Sureserve —Croydon
- £35,000 - £40,000 a year
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Infrastructure Engineers
CGI —London
- Full-time
- Azure
- AWS
- Agile
Quick apply
Technical Specialist, Claude Code
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Dailies Engineer, Picture Shop - Pinewood Studios
Streamland Media LLC —Iver Heath
- Weekend availability
- Maintenance
- Scripting
- Linux
Quick apply
Operations Controller (full time)
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee assistance programme
Quick apply
11d
Electromechanical Assembly Operative
Energy Solutions —Aylesford
- £28,000 - £35,000 a year
- Full-time
- AutoCAD
- Electrical experience
- In-person
Quick apply
8d
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
1st Line SOC Analayst
Exponential-e —London
- Windows
- Analysis skills
- IT
- Referral programme
Quick apply
Geo-Environmental Engineer
Sevenoaks Environmental Consultancy Ltd —Royal Tunbridge Wells
- From £25,000 a year
- Full-time
- Bachelor's degree
- In-person
- Free parking
- Annual leave
Quick apply
3d
Project Engineer 2026 (BMS experience necessary)
NRise Ltd —London
- £50,000 - £70,000 a year
- Full-time
- Up to 50% travel
- Travel
- In-person
Quick apply
Production Radiochemist
Alliance Medical Ltd —Guildford
- From £33,450 a year
- Nights as needed
- Laboratory experience
- Analysis skills
- Organisational skills
Quick apply
Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- APIs
- AI
9d
IT Support Engineer
SMG Business Solutions Ltd —East London
- £26,000 - £28,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
2d
Audio Visual Field Service Engineer
Design Integration Ltd. —London
- Overtime
- Schematics
- Travel
- In-person
- Annual leave
Quick apply
Staff Optical Engineer
CoMind —London
- £81,000 - £118,500 a year
- Full-time
- Assembly
- IT
- In-person
- Employee discount

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

staff engineer jobs in purley way, gtl

Helpdesk Technician (1st line)

Staff Support Engineer

Staff+ Software Engineer, Developer Productivity

Facilities Manager

Fire Extinguisher Engineer - London and South East

Gas Installations Engineer

Infrastructure Engineers

Technical Specialist, Claude Code

Dailies Engineer, Picture Shop - Pinewood Studios

Operations Controller (full time)

Electromechanical Assembly Operative

Data Centre Technician , Data Centre Operations

1st Line SOC Analayst

Geo-Environmental Engineer

Project Engineer 2026 (BMS experience necessary)

Production Radiochemist

Staff Technical Support Engineer

IT Support Engineer

Audio Visual Field Service Engineer

Staff Optical Engineer

I want to receive the latest job alerts for staff engineer in purley way, gtl

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