Customer and Trading Manager - Online
Sainsbury's —Norwich
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
10d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £39,500 a year
- Customer service
- Leadership
Quick apply
14d
Office/Operations Manager
LC Installations LTD —Brundall
- £30,000 - £35,000 a year
- Full-time
- Customer service
- No experience needed
- Microsoft Office
- Free parking
Quick apply
1d
Customer Service Supervisor
Designer Contracts —Norwich
- £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Leadership
- Free parking
- Employee discount
Customer Advisor
Boots —Norwich
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
20h
Horticulture Department Supervisor
Cherry Lane Retail Centres —Norwich
- £28,413 a year
- Weekend availability
- In-person
- Hand tools
- Store discount
- Employee discount
Quick apply
9d
Retail Sales Assistant
Eurochange —Norwich
- £12.81 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
Library Manager
GLL —Norwich
- £28,739.14 a year
- Full-time
- Management
- Heavy lifting
- Customer service
- Employee discount
Sales Manager - B2B
Designer Contracts —Norwich
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Free parking
- Employee discount
Concession Manager
Rodd&Gunn UK Ltd —Norwich
- £14 - £15 an hour
- Management
- Sales
- In-person
- Employee discount
Quick apply
6d
Area Coach
GAD Corporation (do not delete) —Norwich
- £11 - £22 an hour
- Sales
- Maths
- Accounting
- Employee discount
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
8d
Barista
Starbucks —Norwich
- Weekend availability
- Store discount
- Employee assistance programme
Sales Manager
Booja Booja —Norwich
- £46,000 - £50,000 a year
- Temporary
- Sales
- Travel
- Organisational skills
- Free parking
- Employee discount
Quick apply
6d
Administrator
Pilgrims' Friend Society —North Walsham
- £29,120 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
12d
Executive Assistant to Trust Executive Director
Norfolk & Suffolk Foundation Trust —Norwich
- £32,073 - £39,043 a year
- Full-time
- Microsoft Office
- Communication skills
6d
General Manager
Young's - Norwich and Norfolk —Norwich
- Up to £50,000 a year
- Full-time
- Employee discount
Quick apply
Merchandiser - Norwich
Smiths News —Norwich
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
People Assistant
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
1d
Deputy General Manager
Pizza Express —Norwich
- £33,000 - £35,000 a year
- Full-time
- Customer service
- Leadership
- Employee discount
- Referral programme
Quick apply

I want to receive the latest job alerts for customer experience manager in rackheath, nfk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer and Trading Manager - Online

Sainsbury's -
Norwich

Apply Now

Job details

Permanent
From £31,700 a year
10 days ago

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Employee discount

Qualifications

Management
Customer service
Leadership

Full job description

Customer and Trading Manager - Online

Salary: From £31,700
Location: Pound Lane Store, Norwich, NR7 0SR
Contract type: Permanent
Business area: Retail
Closing date: 22 July 2026
Requisition ID: 400069225

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
Collaborate with other managers to ensure the success of shopping experience of the overall store
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Our online teams work early mornings with picking items for deliveries usually taking place from 04:00 – 08:00.

What makes a great online manager:

Previous line management responsibilities in a fast-paced, operational environment.
Provides brilliant customer service and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

A track record of delivering brilliant customer service and coaching colleagues to do the same.
Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
Has managed employee relations issues, including performance and absence management.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday.
An annual bonus scheme based on our, and your, performance.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension – we’ll match 4-7.5% of your pension contributions.
Sainsbury’s share scheme – build up an investment at discounted rates.
Wellbeing support – access to emotional support, counselling, legal and financial advice.
Colleague networks – link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

Apply Now

Refine Your Search

customer experience manager jobs in rackheath, nfk