Retentions advisor Work, Jobs in Ramsden, Oxf (with Salaries)

Customer Service Advisor (Bodyshop)
Gemini Accident Repair Centres —Swindon
- Full-time
- Accounting
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
5h
After-Sales & Warranty Specialist
CCR (Carrier Commercial Refrigeration) —Abingdon
- Analysis skills
- Continuous improvement
- HVAC
Client Advisor - Bicester Outlet (fixed term)
VALENTINO S.p.A. —Bicester
- Full-time
- Sales
Commercial Advisor - Retention & Loyalty
Gigaclear —Abingdon
- £25,000 a year
- Full-time
- Employee assistance programme
Quick apply
People and HR Advisor
Group GTI —Wallingford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Sales Advisor
Bannatyne —Banbury
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
6d
Insurance Advisor
Jensten Group —Swindon
- Hybrid work
- Customer service
- Business development
- Communication skills
- Annual leave
- Employee discount
Quick apply
Sales Executive, Estimating
Kohler —Cheltenham
- Up to £30,000 a year
- CRM software
- Business development
14d
Senior Account Manager
Air IT —Abingdon
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount
Environmental Compliance Advisor
Valpak ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Leadership
- Communication skills
- Annual leave
Account Director
Mitie —Oxford
- Continuous improvement
- No degree
- Contracts
12d
VP of People
Dexory —Wallingford
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Senior Commercial Manager
Amey Ltd —Swindon
- Part-time
- Hybrid work
- Continuous improvement
- Mentoring
- Recruiting
- Annual leave
- Flexible schedule
Quick apply
2d
HR Advisor
Bleckmann Logistics UK Ltd —Swindon
- £32,000 - £36,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply

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retentions advisor jobs near ramsden, oxf

Customer Service Advisor (Bodyshop)

Gemini Accident Repair Centres -
Swindon

Quick apply

Job details

Full-time
5 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Vehicle service booking
Automotive repair
Customer service call handling
Inbound customer enquiry call handling
UK GDPR
Filing
Complaint handling
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Accounting
Payroll
Front desk
Customer interaction
Communication skills

Full job description

We have an exciting new opportunity for someone to join us as a Customer Service Advisor/Receptionist at our Accident Repair Centre in Swindon.

Role Title: Customer Service Advisor/ Receptionist

Reporting To: Bodyshop Manager

Main Purpose of Role:

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection. To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates. To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies.

Main Tasks:

Customer Service & Bookings:

Greet customers in person and over the phone, handling all enquiries professionally and efficiently.
Book customer vehicles for repair, providing accurate estimates of repair timelines.
Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times.
Update customers on the progress of their vehicle repairs, addressing any concerns promptly.
Manage complaints effectively, escalating issues to the appropriate person if necessary.

Administration & Compliance:

Remove the job card from the job pack upon arrival on site and promptly hand it to the VDA or Bodyshop Manager responsible for notifying the workshop that the vehicle is on-site and ready to begin.
Maintain a well-organised filing system for job cards, invoices, and associated paperwork.
Process payments securely and in line with financial policies, including the collection of excess payments for insurance claims. If the secure payment line appears to be faulty, escalate the issue immediately and do not process the payment over the phone. In such cases, seek support from another site to complete the transaction safely.
Liaise with insurance companies and accident management companies to process claims efficiently.
Following any communication, notes should be made to update the necessary management systems to ensure a clear audit trail.

Courtesy Car Management:

Arrange and manage courtesy car bookings, ensuring vehicles are available and well-maintained.
Ensure that all necessary paperwork is completed before issuing a courtesy car.
Report any damage or issues to management if applicable.
Ensure that external insurance cover is in place for any cases where the customer's own policy does not transfer to the courtesy car (third-party customers/ retail/ warranty, or employees using a courtesy car for college, etc).

General Reception Duties:

Maintain a clean, organised, and professional reception area.
Provide hospitality to customers if they come onto the site.
Receive and distribute incoming mail, emails, and deliveries.
Assist with other administrative tasks as required by the Bodyshop Manager.
Maintain a high standard of written and verbal communication, ensuring all correspondence is professionally presented, grammatically accurate, and aligned with company tone and standards.

GDPR & Data Protection Compliance:

Ensure all customer data is handled securely and in compliance with GDPR and company policies.
Maintain confidentiality when handling personal data, including contact details, insurance information, and payment details.
Follow company protocols for data retention and secure disposal of sensitive documents.

Health & Safety Responsibilities:

Adhere to all Health & Safety regulations and company policies applicable to the role.
Maintain a safe and organised work environment.
Report any health and safety concerns to your Line Manager.

Other

Rate of pay is dependable on age, experience and qualifications.

Hours are 8am - 5pm, Monday - Friday

Competitive salary plus team bonus.
30 days holiday including public holidays.
Loyalty days added to annual with service.
Pension contributions.
Recommend a friend technician bonus incentive.
Long Service Awards – colleague recognition scheme.
Health cash plan and Rewards platform – claim back medical costs & high street discounts.

Job Type: Full-time

Benefits:

Cycle to work scheme
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Automotive repair: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in ramsden, oxf

Customer Service Advisor (Bodyshop)

After-Sales & Warranty Specialist

Client Advisor - Bicester Outlet (fixed term)

Commercial Advisor - Retention & Loyalty

People and HR Advisor

Sales Advisor

Insurance Advisor

Sales Executive, Estimating

Senior Account Manager

Environmental Compliance Advisor

Account Director

VP of People

Senior Commercial Manager

HR Advisor

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