Identity manager Work, Jobs in Reading, Brk (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
5d
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
Customer Loyalty Manager
The Perfume Shop —High Wycombe
- Up to £50,000 a year
- Hybrid work
- Analysis skills
- Team management
- Analytics
- Employee discount
VodafoneThree - Employee Relations Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
10d
Resident Manager (Maidenhead)
Get Living —Maidenhead
- Microsoft Word
- Continuous improvement
- Communication skills
5d
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
Registered Manager - Young People's Supported Accommodation
OXFORDSHIRE COUNTY COUNCIL —Didcot
- £59,008 - £62,422 a year
- Part-time
- Annual leave
- Employee assistance programme
Senior General Manager
Unipart —Oxford
- £90,000 a year
- Continuous improvement
- Employee assistance programme
Quick apply
Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Databases
- Bachelor's degree
- Mentoring
Leasing Administrator
Carwow —Winnersh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Referral programme
IT Director
Propel Together —Wokingham
- APIs
- Leadership
VodafoneThree - Change Lead
Vodafone —Newbury
- Full-time
- Hybrid work
- Employee discount
Assistant Team Manager - Children's Assessment Service (Oxford City)
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £50,269 - £53,460 a year
- Part-time
- Supervising experience
- Annual leave
- Employee assistance programme
Income Services Manager
Red Kite Community Housing —High Wycombe
- £67,128 a year
- Full-time
- No degree
2d
Program Manager - UK
MDA —Didcot
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
- Employee assistance programme
- Life insurance
Director of Operations - UK & Ireland
InterContinental Hotels Group —Windsor
- Hotel
- Continuous improvement
- Budgeting
- Employee discount
12d
Data Protection Specialist
Red Kite Community Housing —High Wycombe
- £36,505 a year
- Full-time
11d
Technical Operations Manager, Third Party Data Center Facilities (English)
Google —Slough
- English
- Bachelor's degree
- No degree
5d
VodafoneThree - Insights Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Analytics
- Employee discount
9h
European Credit Manager - 12 month FTC
TaylorMade Golf Company —Basingstoke
- Full-time
- Business
- Leadership

I want to receive the latest job alerts for identity manager in reading, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

identity manager jobs near reading, brk

Customer Services Manager (Contact Centre)

Healthxchange -
Reading

Apply Now

Job details

£40,000 - £45,000 a year
5 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

identity manager jobs in reading, brk

Customer Services Manager (Contact Centre)

Complaints & Resolution Manager

Customer Loyalty Manager

VodafoneThree - Employee Relations Lead

Resident Manager (Maidenhead)

Project Manager Co-ordinator

Registered Manager - Young People's Supported Accommodation

Senior General Manager

Senior Customer Success Manager

Leasing Administrator

IT Director

VodafoneThree - Change Lead

Assistant Team Manager - Children's Assessment Service (Oxford City)

Income Services Manager

Program Manager - UK

Director of Operations - UK & Ireland

Data Protection Specialist

Technical Operations Manager, Third Party Data Center Facilities (English)

VodafoneThree - Insights Specialist

European Credit Manager - 12 month FTC

I want to receive the latest job alerts for identity manager in reading, brk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected