Client success & practice Work, Jobs in Reading, Eng (with Salaries)

Change & Delivery Lead - Defined Contributions/ Master Trust
XPS Pensions Group —Reading
- Full-time
- Remote
- Continuous improvement
- Employee discount
- Referral programme
Account Executive
REL Field Marketing —Reading
- £28,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Clinical Research Associate II
IQVIA —Reading
- Full-time
- No degree
- Recruiting
Front of House Manager (Maternity Cover)
ST James Facilities —Reading
- £50,000 - £52,000 a year
- Full-time
- Writing skills
- Human resources
- Organisational skills
Quick apply
Data Team Lead
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Mentoring
- Leadership
- Work from home
Employment Specialist – Connect to Work , Berkshire
Palladium Group, Inc. —Bracknell
- £27,976 - £29,000 a year
- Weekend availability
- Experience working with individuals with disabilities
- Bachelor's degree
- Organisational skills
Area Support Manager - FTC
IVC —Reading
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount
11d
Senior Clinical Research Associate
IQVIA —Reading
- Full-time
- No degree
- Recruiting
Employment Specialist – Connect to Work , Oxfordshire
Palladium Group, Inc. —Oxford
- £27,976 - £31,000 a year
- Weekend availability
- Experience working with individuals with disabilities
- Bachelor's degree
- Organisational skills
Insolvency/IPS Product Lead
Interpath Advisory —Reading
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Graduate-Environmental Planning & Advisory - Reading - 2027
Stantec —Reading
- Hybrid work
- Bachelor's degree
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Project Delivery Manager
proventeq —Reading
- Hybrid work
- Travel
- SharePoint
- Leadership
Head of Patient Science, Instrument Development & Thought Leadership
IQVIA —Reading
- Full-time
- Remote
- Doctoral degree
- Master's degree
- Team management
- Work from home
Practice Area Lead: Medical Affairs Communications
IQVIA —Reading
- Full-time
- Hybrid work
- Business development
- Training & development
- Leadership
L&D Coordinator (12 Month FTC)
Menzies LLP —Staines-upon-Thames
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Databases
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
4d
Global Insight Analyst
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
- Flexible schedule
- Referral programme
Quick apply
Legal PA - Employment
Shoosmiths —Thames Valley
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
14d
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Management
- Master's degree
- Business
- Work from home
- Employee assistance programme

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client success & practice jobs near reading, eng

Change & Delivery Lead - Defined Contributions/ Master Trust

XPS Pensions Group -
Reading

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Stakeholder liaison
Change management
Six Sigma
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Decision making
Kaizen
Change leadership
Requirements gathering
Project progress tracking
Stakeholder management

Full job description

Contractual hours

36.25

Basis

Full time

Job category/type

XPS Administration

Date posted

09/07/2026

Job reference

REQ003664

Change & Delivery Lead - Defined Contributions/ Master Trust

Location: Reading

Employment Type: Permanent, Full Time

Grade: Senior Consultant

Remote

REQ003664

#LI-Remote

This role will involve traveling to other XPS offices.

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

The Continuous Improvement Team supports the administration business by seeking ways to standardise and improve processes to drive efficiency. Our goal is to remove obstacles that stand in the way of providing excellent service to our clients, and to accelerate member self-service and digitisation. This role has been created to lead the project to assess the processes used in various propositions within the Admin business, with a view to identifying efficiencies, as well as managing delivery of improvements requested by the client.

Key Responsibilities:

Owning the change pipeline: establish and maintain a transparent intake, assessment and prioritisation process. Managing a single backlog and roadmap and ensuring decision points and approvals are clear.
Spending time with the proposition team to understand the process flows and the pain points leading to any inefficiency. Support with documentation of current position will be provided using standard CI team methodology.
Documenting requirements for areas of development/improvement identified during the review or received as suggestions from the client and users.
Challenging the current way of working and seeking out new and innovative ways to make the service more efficient, to support the expected future growth of the scheme.
Managing the governance and reporting to the Head of the relevant proposition and the client. A PM will be assigned to maintain project reporting, action logs etc.
Impact management & benefits realisation including defining success measures for each change, assessing baseline performance, tracking adoption and outcomes post go-live, and completing post-implementation reviews and embedding lessons learned.
Ensuring delivery of the improvements in line with the roadmap agreed with the client and internal stakeholders. This will include chairing regular meetings with the Product Manager and project team and escalating issues to Head of CI and the relevant proposition.
Working alongside the Client Relationship Manager, where appropriate, to ensure the client is kept up to date with progress and expectations are managed.

Your Profile:

Essential:

Previous experience in a similar role with In-depth knowledge of the subject matter area - DC arrangements for Master Trust
Statutory governance requirements and the ability to apply this knowledge within broader operational change, service improvement and delivery governance frameworks.
Experience of leading change delivery across project and operational teams, managing governance forums, RAID items, stakeholder reporting and decision-making in line with XPS governance standards.
A proactive, data-led approach to change, actively challenging processes and practices using structured continuous improvement methods to deliver measurable service improvements.
Experience of change intake, backlog prioritisation, roadmap management and benefits realisation, including baselining, adoption tracking and post-implementation review.
Ability to embed change into business-as-usual operations through effective stakeholder engagement, communications, readiness planning and training support.
Must have the right to work in the UK and travel to other XPS offices when required.

Desirable:

Lean/Continuous Improvement qualification or equivalent experience (e.g., Lean, Six Sigma, Kaizen facilitation).
Experience in regulated environments and/or working with risk, compliance and audit requirements.
Experience supporting client-facing governance reporting (packs, metrics, narrative, actions).

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact [email protected]. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com

Apply Now

Refine Your Search

client success & practice jobs in reading, eng

Change & Delivery Lead - Defined Contributions/ Master Trust

Account Executive

Clinical Research Associate II

Front of House Manager (Maternity Cover)

Data Team Lead

Employment Specialist – Connect to Work , Berkshire

Area Support Manager - FTC

Senior Clinical Research Associate

Employment Specialist – Connect to Work , Oxfordshire

Insolvency/IPS Product Lead

Graduate-Environmental Planning & Advisory - Reading - 2027

Solution Owner - FTC 12 months

Project Delivery Manager

Head of Patient Science, Instrument Development & Thought Leadership

Practice Area Lead: Medical Affairs Communications

L&D Coordinator (12 Month FTC)

Sr Director, Drug Development Lead

Global Insight Analyst

Legal PA - Employment

Head/Director Business Consulting

I want to receive the latest job alerts for client success & practice in reading, eng

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