Customer experience advisor Work, Jobs in Reading, Eng (with Salaries)

Customer Support Advisor
Twofold Limited —Reading
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
1d
Service Advisor/Customer Service Representative - Reading
Volvo Group —Reading
- £30,000 a year
- Overtime
- Customer service
- Administrative experience
- IT
- Employee discount
- Gym membership
Quick apply
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Microsoft Word
Sales Advisor Rover
PetsCorner —Reading
- £10.85 - £12.71 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Experience Advisor
easyStorage —Cookham
- £26,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
1d
Sport Advisor
Decathlon UK —Reading
- Part-time
- Communication skills
Customer Support Advisor - Validations
Hellios Information Limited —Oxford
- £26,250 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Work from home
Quick apply
14d
Retail Sales Advisor - 20 Hours
DFS —Reading
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Customer Advisor
Boots —Wallingford
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
8d
Sunday Sales Advisor
PetsCorner —Reading
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Customer Service Advisor (Part-time)
The Fish Society —Guildford
- £14.20 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
Part Time Customer Service Advisor - Reading
Leeds Building Society —Reading
- £25,000 a year
- Microsoft Office
4d
Sales Advisor/ Retailer Advisor
BROAD STREET MALL —Reading
- £12.40 an hour
- Customer service
AM Operations Assistant/Customer Service Advisor
DELIVERED UK LTD —Sands
- £26,000 - £27,000 a year
- Overtime
- Customer service
- English
- Driving
- Free parking
Quick apply
Customer Experience Advisor (Student Support Advisor)
The Chartered Institute of Marketing —Cookham
- £26,000 a year
- Part-time
- CRM software
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor - Fixed Term Contract
BD —Winnersh
- £25,000 - £38,125 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
Key Account Manager
ZALARIS Deutschland GmbH —Weybridge
- Sales
- Human resources
- Contracts
Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
13d
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
Customer Service Advisor
Bio-Techne —Abingdon
- £19,600 - £32,350 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Employee stock purchase plan

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Customer Support Advisor

Twofold Limited
Reading

Quick apply

Job details

Full-time
From £25,000 a year
1 day ago

Benefits

Company pension
On-site parking

Qualifications

Driving Licence
Customer service
Salesforce
Xero
Numeracy
Driving

Full job description

JOB TITLE: Customer Service Advisor

DEPARTMENT: Head Office

IMMEDIATE SUPERIOR: Director of Business Administration

Job Overview

This role is to provide exceptional customer service to both existing and potential customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to end.

There is a strong requirement to assist and support the Managers in their strategic objectives and daily tasks.

Responsibilities

Provide 1st line customer service by logging and tracking faults on our salesforce from instigation through to resolution.
Co-ordinate engineer diaries effectively and efficiently.
Manage customer communications to arrange engineer breakdown and maintenance visits together with machine installations and collections.
Manage and process customer supplies, parts and consumable orders using Xero to create sales orders and delivery notes.
Generate quotes and correspondence for supplies and maintenance contracts to current and prospective customers.
Liaise and correspond with third party dealers and contract owners.
Update salesforce as required to support engineers and customers.
Manage customer queries, issues, and problems effectively and efficiently.
Assist with licensing and decommission of franking machines.
Assist with contract cancellation negotiations as required.
Shipping parts and supplies to customers and engineers.
Assisting in warehouse with shipping machines and admin tasks.
Regularly update & maintain spreadsheets as required.
General Salesforce administration, including updating customer address, contact and phone number details.
Ordering and maintaining stock levels of engineer parts.
Assist with logging and distributing all incoming sales enquiries and leads.
Assist as required with processing sales orders.
Arrange hotels and flights for engineers as required.
Handle one off tasks and projects that may arise.
Adhere to KPI's.

Skills

Essential

Must be pro-active and show ability to resolve issues and find solutions.
Good administration, numeracy, and literary skills with a keen eye for detail.
Experience of working within a customer service role.
Ability to follow policies and procedures.
Effective communication both oral and written.
Good understanding of UK geography and distribution of major towns and cities.
Full PC literacy on Microsoft software packages.
Experience working in an office.
Must have a can-do attitude and be able to work as part of a team.

Preferable

Salesforce and Xero experience preferable.
Driving license preferable.
Live in Reading.

Salary dependent on experience.

Pay: From £25,000.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Do you have experience working in an office?
Are you based in Reading?

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in reading, eng

Customer Support Advisor

Service Advisor/Customer Service Representative - Reading

Sales - Sales Advisor - UK

Sales Advisor Rover

Customer Experience Advisor

Sport Advisor

Customer Support Advisor - Validations

Retail Sales Advisor - 20 Hours

Customer Advisor

Sunday Sales Advisor

Customer Service Advisor (Part-time)

Part Time Customer Service Advisor - Reading

Sales Advisor/ Retailer Advisor

AM Operations Assistant/Customer Service Advisor

Customer Experience Advisor (Student Support Advisor)

Customer Service Advisor - Fixed Term Contract

Key Account Manager

Customer Service Advisor

Head of Regional Service

Customer Service Advisor

I want to receive the latest job alerts for customer experience advisor in reading, eng

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