Operations & digital process manager Work, Jobs in Reading, Eng (with Salaries)

IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Client Operations Specialist (Internal Account Manager)
AHEAD —Reading
- £35,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
3d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
3d
Senior Program Manager
ASSA ABLOY —Reading
- Part-time
- Spanish
- Computer Science
- PMP
- Annual leave
11d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Enterprise Program Manager
Dynatrace —Maidenhead
- Full-time
- Computer Science
- DevOps
- Engineering
- Employee stock purchase plan
- Annual leave
Operations & Growth Manager (Part-Time, Initial 3-Month Contract)
Fertility Solutions —Beaconsfield
- £60,000 - £80,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Travel
- Free parking
- Profit sharing
Quick apply
6d
Senior Marketing Operations Manager (Platform and Automation)
Public Library of Science —Oxford
- £58,000 - £95,000 a year
- Remote
- Marketing
- Project management
- Bachelor's degree
- Annual leave
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
11d
Business Systems Analyst
Reading Borough Council —Reading
- £44,075 - £50,269 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
4d
Senior Contracts Manager - 2 Year FTC
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Master's degree
- Bachelor's degree
- Contracts
- Annual leave
- Work from home
Sr. Services Program Manager
Proofpoint —Reading
- Full-time
- Sales
- Marketing
- Analysis skills
5d
Digital Transformation Manager
Balfour Beatty —Basingstoke
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
13d
Capture Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Senior Brand Activation Manager
Pierre Fabre —Reading
- Marketing
- English
- Master's degree
Project Delivery Manager
proventeq —Reading
- Hybrid work
- Azure
- Java
- AWS
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
10d
Technical Delivery Manager
Leidos —Ham
- £61,500 - £78,800 a year
- Full-time
- Travel
- IT
- Leadership
- Annual leave
- Work from home
13h

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IT Service Desk Manager

APCOA PARKING (UK) LTD -
Uxbridge

Quick apply

Job details

£50,000 a year

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Jira
ITIL Certification
Technical support
Analysis skills
Zendesk
IT support
Computer networking
ServiceNow
IT
Problem management
Communication skills

Full job description

The Role

IT Service Desk Manager

Hybrid Working – Uxbridge - £50K per year

At APCOA, we're not just managing parking we're shaping the future of urban mobility. As technology continues to play an increasingly important role in our business, we're looking for an experienced and proactive IT Support/Service Desk Manager to lead our Service Desk function and help deliver an exceptional support experience for both our colleagues and clients across the UK.

This is a fantastic opportunity for a people-focused leader who thrives on driving service excellence, improving processes, and developing high-performing teams. You'll play a key role in ensuring our IT support operation runs efficiently, identifying opportunities for improvement, and helping to shape the future of IT service delivery within a fast-paced and growing organisation.

Working closely with the Head of IT and Infrastructure Manager, you'll be responsible for leading our Service Desk team, improving operational performance, and ensuring we consistently deliver a first-class support service.

What You'll Do

Lead and Develop the Service Desk Team

Manage, mentor, and develop a team of 1st and 2nd Line Support Engineers.
Create a positive, collaborative, and high-performing team culture.
Conduct regular coaching, performance reviews, and development planning.
Ensure appropriate resource planning and support coverage across operational hours.

Drive Service Excellence

Oversee the day-to-day operation of the IT Service Desk.
Ensure support requests are prioritised, managed, and resolved within agreed service levels.
Monitor ticket queues, escalations, and workloads to ensure efficient service delivery.
Maintain high levels of customer satisfaction across internal stakeholders & external clients.

Improve Performance and Reduce Recurring Issues

Analyse data to identify trends, recurring incidents and opportunities for improvement.
Work closely with technical teams to investigate root causes and implement long-term solutions.
Drive problem management initiatives that reduce repeat incidents and improve user experience.
Monitor and report on key performance indicators, service levels, and operational metrics.

Innovate and Optimise

Continuously review and improve Service Desk processes, workflows, and ways of working.
Introduce new technologies, automation tools and AI-driven solutions to improve efficiency and service quality.
Champion best practice and support the ongoing maturity of IT service management.

Build Strong Relationships

Act as a key escalation point for support-related issues.
Lead stakeholder meetings and client service reviews.
Work closely with internal departments and external clients to understand requirements and deliver excellent service.
Communicate service performance, improvement plans, and key updates effectively.

What You'll Bring

Proven experience managing an IT Service Desk, Helpdesk, or IT Support function.
Experience leading and developing technical support teams.
Strong understanding of IT support processes, ticketing systems, and service management principles.
Excellent analytical skills with the ability to interpret data and identify improvement opportunities.
Strong problem-solving and decision-making capabilities.
Exceptional communication and stakeholder management skills.
A customer-focused mindset with a passion for service excellence.
Experience working within a multi-site or client-facing environment.

It Would Be Great If You Also Have

ITIL Foundation certification (or higher).
Experience within a managed service or customer-facing IT environment.
Knowledge of infrastructure, networking, cloud technologies, and modern workplace solutions.
Experience using service management platforms such as Zendesk, ServiceNow, Freshservice, or Jira.
Exposure to automation technologies, data analytics, or artificial intelligence tools.

Why Join APCOA?

At APCOA, you'll join a business that is investing in technology, innovation, and digital transformation. You'll have the opportunity to influence how IT services are delivered across the organisation, work with talented colleagues, and make a real impact on both operational performance and customer experience. In return, we offer a supportive environment where your ideas are valued, your development is encouraged, and your contribution genuinely makes a difference.

What We Offer

Competitive salary £50,000 per annum
Hybrid working
25 days annual leave plus bank holidays
Pension scheme
Employee discount benefits
Ongoing training and development opportunities
The opportunity to be part of a growing and innovative organisation

If you're an experienced IT Support Manager looking for your next challenge and want to play a key role in driving service excellence within a technology-focused business, we'd love to hear from you.

Apply today and help shape the future of APCOA's IT services.

Quick apply

Refine Your Search

operations & digital process manager jobs in reading, eng

IT Service Desk Manager

Client Operations Specialist (Internal Account Manager)

Senior Customer Experience Manager

Senior Program Manager

Head of Service Desks - Reading, UK

Manager, Support Operations

Enterprise Program Manager

Operations & Growth Manager (Part-Time, Initial 3-Month Contract)

Senior Marketing Operations Manager (Platform and Automation)

Senior Director, Information Technology EMEA

Business Systems Analyst

Senior Contracts Manager - 2 Year FTC

Sr. Services Program Manager

Digital Transformation Manager

Capture Manager

HR Director

Senior Brand Activation Manager

Project Delivery Manager

Senior Customer Service Manager

Technical Delivery Manager

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