Patient services lead Work, Jobs in Reading, Eng (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
9d
Family Support Worker
Solent Academies Trust —Basingstoke
- £29,171 - £33,121 a year
- Part-time
- Computer literacy
- Experience working with children
- Computer skills
- Free parking
- Life insurance
Quick apply
da Vinci Cardiovascular Program Specialist
Intuitive Surgical —Reading
- Day shift
- Nursing
- Sales
- Bachelor's degree
Patient Administration Lead
Circle Health Group —Windsor
- Up to £30,500 a year
- Full-time
- Hospital
- Microsoft Office
- Supervising experience
- Employee discount
- Life insurance
Admin Team Leader
ICON UK —Reading
- Full-time
- Administrative experience
- Continuous improvement
- IT
- Annual leave
- Employee assistance programme
Quick apply
2d
Locum Accuracy Checking Pharmacy Technician (ACPT)
Montu UK —Winnersh
- £16 - £18 an hour
- 8 hour shift
- Mentoring
- In-person
- Free parking
Quick apply
Pharmacy Team Lead
Montu UK —Wokingham
- £35,000 - £45,000 a year
- Weekend availability
- Computer literacy
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
10d
Associate Principal/Principal Qualitative Research, Patient Centered Solutions
IQVIA —Reading
- Full-time
- Hybrid work
- Doctoral degree
- English
- Master's degree
Associate Clinical Project Manager - Sponsor Dedicated
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Work from home
Administration Team Leader
FedBucks Ltd —Princes Risborough
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Data Team Lead
IQVIA —Reading
- Full-time
- Remote
- Bachelor's degree
- Mentoring
- Leadership
- Work from home
Public & Patient Research Engagement Coordinator
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Full-time
- Social media management
- Research
- University
- Annual leave
1d
Accuracy Checking Pharmacy Technician
Montu UK —Winnersh
- £40,000 - £45,000 a year
- Temporary
- Patient care
- Mentoring
- In-person
- Free parking
- Relocation assistance
Quick apply
Market Manager - Bed Frame, Surface and Safe Patient Handling
Baxter —Reading
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Annual leave
Connectivity Specialist (South West)
Baxter —Reading
- Remote
- Sales
- Business development
- Computer networking
- Annual leave
Assistant Manager
Boots —Reading
- Part-time
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
1d
Housekeeping Team Lead
Spire Healthcare —Reading
- Full-time
- Supervising experience
- Communication skills
- Free parking
- Annual leave
Sr. Quality Specialist
IQVIA —Reading
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Quality control
8d
Health & Wellbeing Coach
Acacium Group —Slough
- £21.24 an hour
- Microsoft Word
- Microsoft Outlook
- Bachelor's degree
- Employee assistance programme
Quick apply

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
9 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

patient services lead jobs in reading, eng

Complaints & Resolution Manager

Family Support Worker

da Vinci Cardiovascular Program Specialist

Patient Administration Lead

Admin Team Leader

Locum Accuracy Checking Pharmacy Technician (ACPT)

Pharmacy Team Lead

Associate Principal/Principal Qualitative Research, Patient Centered Solutions

Associate Clinical Project Manager - Sponsor Dedicated

Administration Team Leader

Data Team Lead

Public & Patient Research Engagement Coordinator

Accuracy Checking Pharmacy Technician

Market Manager - Bed Frame, Surface and Safe Patient Handling

Connectivity Specialist (South West)

Assistant Manager

Customer Experience and Quality Lead

Housekeeping Team Lead

Sr. Quality Specialist

Health & Wellbeing Coach

I want to receive the latest job alerts for patient services lead in reading, eng

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