Real Estate Services Assistant
Location: Bisley (Office-based)
Reporting To: Real Estate Manager
Hours: 40 per week
Salary: Up to £29,000
Contract: Full-time, Permanent
About the NRA
The National Rifle Association promotes target shooting across the UK, operating ranges, hosting competitions, and delivering nationally recognised training courses from its base at Bisley Camp. Widely regarded as the home of shooting, Bisley is celebrated for pioneering events, hosting world‑class competitions, and setting the standard for shooting education nationwide.
Role Overview
Bisley Camp also encompasses a diverse estate of lodges, accommodation units, and caravan pitches used by individuals and clubs engaged in shooting activities. We are seeking a highly organised, proactive, and hands‑on Real Estate Services Assistant to support the day‑to‑day running of our property portfolio. This includes leasehold properties, tenancy agreements, hut and caravan pitch licences, and general estate operations.
This role is ideal for someone with a can‑do attitude who enjoys a varied mix of site‑based and office work and delivering great customer service. You will act as a key point of contact for tenants across the portfolio, helping to maintain positive relationships and ensuring they consistently receive an excellent standard of service.
Key Responsibilities
Operational & Customer Service Responsibilities
Service
· Take responsibility for tenant service requests received via the Real Estate Services inbox, acting as first point of contact, triaging issues, coordinating contractors or NRA teams, and attending site when required. Ensure all requests are logged and progressed to timely resolution.
· Manage caravan site operations end to end, including responding to service requests, progressing new pitch applications and transfers, coordinating approvals for pitch additions or size increases, and organising caravan deliveries and caravan removals and disposal.
· Carry out routine site walks of tenant areas to proactively identify issues and ensure they are resolved promptly.
· Oversee tenant communications, keeping tenants informed and supporting a consistent, professional experience across the portfolio.
Operations
· Organise property inspections across all leased buildings, liaising with surveyors and tenants, reviewing reports, and ensuring maintenance aligns with lease terms.
· Coordinate short‑term tenancy processes, including new and end‑of‑tenancy workflows, arranging viewings, managing agreement documentation, and raising repair requests to ensure premises remain in good working order.
· Process annual tenancy and licence renewals, issuing agreements via DocuSign and ensuring records remain accurate and up to date.
· Lead vacant property marketing, advertising available properties, conducting viewings, and supporting the tender and lease process through to completion.
· Prepare and issue rent review letters in line with lease dates.
General Support Areas
· Assist with developing property management policies and procedures.
· Support health & safety compliance across leases and agreements.
· Assist with accounts, budgets, KPIs, and management information for Real Estate.
· Support dashboard reporting, board report updates, and general filing.
· Provide project support and general assistance to the Real Estate Manager.
· Coordinate and facilitate meetings by preparing supporting documentation, writing minutes, and ensuring timely submission of items for approval.
Skills & Qualifications
- Highly organised, able to multitask and prioritise
- Strong sense of ownership, ensuring tasks are followed through to completion
- Confident producing clear, accurate, and professional written communication
- Self‑motivated and proactive, confident handling day‑to‑day decisions and progressing actions independently
- Excellent attention to detail
- Strong literacy, numeracy, and communication skills
- Confident engaging with tenants, contractors, and stakeholders
- Personable, professional, and approachable
- Proficient with Microsoft Office
- Previous experience in an operational or customer service role
- Ability to drive to Bisley
- English language required
Benefits
Company events
Discounted or free food
Employee discount
Free flu jabs
Free parking
Referral programme
Sick pay
Pay: £27,000.00-£29,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
Application question(s):
- Are you living within 20 miles and able to drive or commute to Bisley Camp
Work Location: In person
