Support staff Work, Jobs in Reading, Eng (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Nursery Assistant Unqualified - 4 or 5 Days
smileysnursery —Reading
- £13 an hour
- Full-time
- Childcare
- In-person
- School
- Free parking
- Paid training
Quick apply
4d
Sales Advisor Rover
PetsCorner —Reading
- £10.85 - £12.71 an hour
- 8 hour shift
- Heavy lifting
- Customer service
- IT
- Employee discount
Kitchen Assistant
Signature Senior Lifestyle —Caversham
- £13.45 an hour
- 8 hour shift
- Nursing home
- Kitchen experience
- Annual leave
- Employee assistance programme
8d
Care Assistant - Twilight shifts
Signature Senior Lifestyle —Caversham
- £13.60 an hour
- Part-time
- Nursing home
- IT
- Care plans
- Annual leave
- Employee assistance programme
Office Administrator
Total Health Support and Training Services Ltd —Reading
- £15 an hour
- Part-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
1d
Sunday Sales Advisor
PetsCorner —Reading
- £10.85 - £12.71 an hour
- Part-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Sales Assistant
PPG —Reading
- Overtime
- IT
- Annual leave
- Employee discount
Quick apply
Team Member
Tortilla —Reading
- Up to £12.71 an hour
- Full-time
- Hotel
- Quick service & fast food restaurant
- Kitchen experience
- Employee discount
Quick apply
4d
Maths and English Tutor
Explore Learning —Reading
- £8.40 - £12.75 an hour
- Part-time
- English
- Paid training
PR Officer
Forest Health —Bracknell
- £15.38 an hour
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
School Cleaner
Amegreen Children's Services —Englefield
- £12.81 an hour
- Part-time
- In-person
- Communication skills
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Field Staff Booker
REL Field Marketing —Winnersh
- £26,000 a year
- Full-time
- IT
- Annual leave
- Work from home
Travel Sales Consultant
Trailfinders —Reading
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Care Assistant - Bank shifts
Signature Senior Lifestyle —Caversham
- £13.60 an hour
- Part-time
- Nursing home
- IT
- Care plans
- Employee assistance programme
- Referral programme
Office & Facilities Assistant
ESP Global Services Limited —Reading
- £25,114.96 a year
- No experience needed
- Microsoft Office
- Administrative experience
Quick apply
5d
Grand Flex Assistant
Grandir UK —Theale
- Up to £13.21 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Bar Staff - Weekend
Loddon Brewery —Reading
- Up to £12.21 an hour
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Annual leave
Quick apply
4d
Support Officer
A2Dominion Group —Reading
- £25,526 - £26,869 a year
- Organisational skills
- IT
- Employee discount
7d

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Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

support staff jobs in reading, eng

Customer Services Executive

Nursery Assistant Unqualified - 4 or 5 Days

Sales Advisor Rover

Kitchen Assistant

Care Assistant - Twilight shifts

Office Administrator

Sunday Sales Advisor

Sales Assistant

Team Member

Maths and English Tutor

PR Officer

Sales Assistant - UNIQLO Oxford Westgate

School Cleaner

Field Staff Booker

Travel Sales Consultant

Care Assistant - Bank shifts

Office & Facilities Assistant

Grand Flex Assistant

Bar Staff - Weekend

Support Officer

I want to receive the latest job alerts for support staff in reading, eng

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