We’re looking for a Head Housekeeper to join us at Forss House Hotel, leading the team that creates immaculate, welcoming spaces and helping every guest feel at home in the Highlands.
About This Role
As our Head Housekeeper, you’ll take ownership of housekeeping across our 19 individually styled bedrooms, public areas and estate accommodation. You’ll organise the daily operation, lead and develop the team, inspect standards and work closely with Front Office and Maintenance so rooms are ready and guest requests are handled smoothly.
From planning rotas and room allocations to managing linen, stock, deep cleaning and property care, you’ll be a visible, hands-on leader who notices the details and supports the team when it matters most.
If you take pride in exceptional standards, enjoy developing people and can bring calm organisation to a varied hotel operation, we’d love to hear from you.
Discover Life in Thurso
Located on Scotland’s dramatic north coast, Thurso combines stunning scenery with a thriving local community. Famous for its beautiful beaches, surfing, coastal walks and incredible wildlife, it’s a fantastic base for anyone who enjoys an active lifestyle.
The town offers a great range of shops, cafés and leisure facilities, alongside regular rail services and ferry links to Orkney. Whether you’re beginning your career or looking for a fresh challenge, Thurso offers the chance to live and work in one of the UK’s most distinctive coastal locations.
What We’re Looking For
Essential
· Previous experience supervising or leading a housekeeping team in a hotel or comparable guest-accommodation environment.
· A strong record of delivering consistently high bedroom, bathroom and public-area standards.
· Confident planning daily workloads, room allocations and rotas around changing occupancy.
· Experience training and supporting colleagues, checking work and giving constructive feedback.
· Practical experience of linen, laundry, stock control and housekeeping equipment.
· Good knowledge of housekeeping health and safety, including COSHH, manual handling and safe equipment use.
· Excellent eye for detail and a clear understanding of premium room presentation.
· Able to prioritise, solve problems and remain calm when plans change.
· Warm, professional, discreet and focused on creating a great guest experience.
· Eligible to work in the UK.
Desirable
· Experience in a luxury, boutique or country house hotel.
· Experience managing housekeeping across several buildings, cottages or lodges.
· Experience coordinating deep-cleaning programmes and following maintenance issues through to completion.
· Experience ordering stock, controlling costs and reducing avoidable waste.
· Experience supporting weddings, private events or high-occupancy leisure periods.
· A relevant hospitality, supervisory or health and safety qualification.
· Experience using housekeeping or room-status systems.
· First Aid qualification.
Safeguarding
As part of our commitment to safeguarding and providing a safe working environment, successful candidates for this role may be required to undergo a PVG check.
Any information disclosed will be considered fairly and in accordance with our Recruitment of People with a Criminal Record Statement.
Ready To Apply?
If you’re passionate about creating exceptional guest experiences, enjoy leading a team and want to build your career in one of the UK’s most beautiful locations, we’d love to hear from you. Apply today and start your journey with Original Collection.
Pay: Up to £32,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
