Call center manager Work, Jobs in Redditch, Wor (with Salaries)

Contract Support Team Leader
Arcus FM —Redditch
- Up to £40,441 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Team management
- Annual leave
Quick apply
9d
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
Telesales Account Manager - Part Time
PHSGroup —Tamworth
- £14,040 a year
- CRM software
- Customer service
- Business development
- Free parking
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme

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Contract Support Team Leader

Arcus FM -
Redditch

Quick apply

Job details

Full-time
Up to £40,441 a year
9 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Report generation
Stakeholder liaison
Performance management
Supervising experience
Team management
Human resources
Data analytics
Management reporting
Leadership
Communication skills

Full job description

Do you have experience in managing a team?

Do you want to be visible at Director level?

Do you want to work for a company with ambitious growth plans?

If so, read on to find out more…

We have a rare opportunity for an experienced Team Leader to join us based at our Redditch site.

You'll be leading a team of contract support staff and helpdesk operatives, with responsibility for multiple workstreams within the contract and managing internal and external stakeholders.

Key accountabilities include:

Ensure successful delivery of commercial activities the department undertakes as well as oversee all administrative activities ensuring they are in adherence with contractual and company expectations
Ensure work is carried out in compliance with all health and safety requirements and to adhere to the best working practices
Oversee call handling and monitor task completion
Take an active role in the commercial processing and monitoring of the account
Implement corrective processes and procedures where necessary
Support the delivery team through management reporting, data analysis and client report collation on a periodic and ad hoc basis as required by the demands of the contract.
Complete relevant HR processes including; notification of absence, holiday management, training needs and completion of timesheets.

You’ll be a strong people manager who doesn’t shy away from performance management. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

You’ll currently be working within a similar multi-site business as a Team Supervisor, ideally within a call centre operation and have an understanding of FM Operations and delivery models. You’ll have excellent administration and IT skills and be proficient in Excel, and PowerPoint exp is desirable.

When you join us, you’ll receive:

Salary: Up to £40,441 depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Quick apply

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call center manager jobs in redditch, wor

Contract Support Team Leader

Senior Operations Manager -Motability Contact Centre

Telesales Account Manager - Part Time

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

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