Parts advisor Work, Jobs in Redditch, Wor (with Salaries)

Parts Help Desk Advisor
Halfords —Redditch
- £26,436 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Annual leave
- Employee discount
10d
Retail General Assistant- Cash Converters Redditch
Cash Converters —Redditch
- From £12.71 an hour
- Full-time
- Merchandising
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
5d
Sales - Sales Advisor - UK
New Look —Redditch
- Part-time
- Customer service
Apprentice Retail Sales Assistant
Superdrug —Redditch
- £9.75 an hour
- Customer service
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
4d
Porsche Service Advisor
Sytner —Solihull
- Weekend availability
- Organisational skills
- Employee discount
Porsche Parts Advisor
Sytner —Solihull
- Weekend availability
- Communication skills
- Employee discount
Aftersales Advisor (Automotive, Experienced,Mitsubishi,Subaru,Isuzu,Main Dealer Warwickshire)
Unity Automotive Group Ltd - Unity Tredington —Shipston on Stour
- £28,200 - £30,200 a year
- Full-time
- Customer service
- In-person
- Mechanical knowledge
- Employee discount
- Referral programme
Quick apply
BMW Service Advisor
Sytner —Solihull
- Weekend availability
- Organisational skills
- Employee discount
Automotive Service Advisor
Arden Bridge Services —Redditch
- £20,250 a year
- Full-time
- Organisational skills
- Front desk
- Communication skills
- Annual leave
Quick apply
Trainee Service Advisor
Paul Rigby Group —Stratford-upon-Avon
- £28,089.10 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
Quick apply
Parts Advisor
Johnsons Cars —Solihull
- £26,650 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Sales Advisor
FlooringSuperstore.com —Kidderminster
- Up to £38,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
6d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Coventry
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Advisors
Platform Housing Group —Birmingham
- £25,951 a year
- Part-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Service Advisors
Platform Housing —Birmingham
- £25,951 a year
- Weekend availability
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
13d
Service Advisor
Listers —Solihull
- £31,000 - £40,000 a year
- Full-time
- Customer service
- Health & wellbeing programme
- Employee discount
12d
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Data entry
Quick apply
3d
Customer Services Advisor - Midlands / South Wales
AKW Medi-care Limited —Droitwich
- £25,366 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
11d
Customer Services Team Leader
Wyre Forest District Council —Kidderminster
- £38,760 - £41,343 a year
- Monday to Friday
- Team management
6d
New Car Sales Manager
Vertu Motors —Redditch
- £35,000 - £55,000 a year
- Full-time
- Customer service
- Team management
- Leadership
- Employee discount
Quick apply
10d

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Parts Help Desk Advisor

Halfords -
Redditch

Apply Now

Job details

Full-time
£26,436 a year
10 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Stakeholder collaboration
Process improvement
Microsoft Office Suite
Customer support
Customer interaction
Root cause analysis
Communication skills

Full job description

Job no: 567218
Work type: Full time
Site: Redditch
Categories: Autocentre Support Centre
Location: United Kingdom
Salary: £26,436

Parts Advisor – Central Support

About us

Halfords is on a journey - building the future of motoring and cycling and looking for people who want to help shape what comes next. We’re a place for co-creators: people who want to make a real impact, take ownership and be part of something that’s still evolving.

As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation - and the freedom to keep innovating and growing.

That means real variety for our colleagues, along with the opportunity to learn, stretch and develop as the business moves forward. Whatever your role, you’ll be part of a team focused on delivering exceptional service - using your expertise to solve problems, guide customers and help keep the nation moving with confidence.

About the role

As a Parts Advisor within our Central Support team, you’ll play an important role in supporting our garages and helping us improve the way we operate across our network.

The role directly supports our E2E programme and our strategic priority of transforming garage services profitability by helping inform our new garage operating model. By managing complex garage processes centrally, you’ll help improve stock file accuracy, reduce Orders & Returns mismatches and ultimately contribute to improved profitability.

You’ll be a key point of support for our garages, helping to manage day-to-day queries, process requirements accurately and identify opportunities to improve our processes.

Key responsibilities

Manage incoming contact from garages within the Central Support Team scope, providing effective support while identifying trends and recurring issues.
Administer and approve ad-hoc orders and requirements raised by garages, including validating all ad-hoc Tier 3 oil orders to ensure cost price accuracy and alignment with our purchasing strategy.
Manage orders in transit that are over one week old, following the approved process.
Accurately understand and process all PACE write-on requests in line with the approved process.
Use exception reporting to manage cancellations and help reduce returns.
Work collaboratively with the Fleet team to manage exceptions and improve invoice match rates.
Partner with Central Support Team SMEs to identify and track root cause themes and provide appropriate solutions.
Share best practice and ensure compliance with all approved processes.

About you

We’re looking for someone with a positive, can-do attitude who is comfortable taking ownership and making things happen.
You’ll be a self-starter who can work independently and use your own initiative, while also being confident working collaboratively with colleagues across the business.
You’ll be customer-focused, with the ability to understand customer needs, identify issues and implement effective solutions. Strong communication skills are important, as you’ll work closely with Central Support Team SMEs, garage colleagues and field teams.
You’ll also be comfortable using Microsoft applications, particularly Excel and PowerPoint, and have a good eye for detail when working with processes, orders and data.

Reward & benefits

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
Hybrid working in our Support Centre, with 3 days based at our Support Centre and an optional 2 days working from home.
Access to a wealth of employee discounts across the Halfords suite of products and services.
Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.

Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

This role operates a hybrid working policy with 3 days on site at our Support Centre in Redditch.

Apply Now

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