Case handler Work, Jobs in Redhill (with Salaries)

Witness and Victim Engagement Support Programme Manager
Police Federation of England and Wales —Leatherhead
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Counter Fraud Claims Handler
The Granite Group —Sevenoaks
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Credit Hire Claims Handler
The Granite Group —Sevenoaks
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
Counter Fraud Investigator
Trinity Claims —Tonbridge
- £33,000 - £38,000 a year
- Free parking
- Annual leave
Quick apply
7d
Claims Handler
Markel International Services Ltd —Croydon
- Monday to Friday
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
6d
Client Services Manager
Accident Resolution Services London Ltd —London
- £2,900 - £4,394 a month
- Full-time
- CRM software
- Customer service
- English
Quick apply
14h
Legal Assistant
Geoffrey Miller Solicitors —Tower
- £23,500 - £27,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
- Store discount
- Health & wellbeing programme
DA Complaints Handler- 6 month FTC
Great Lakes Insurance SE —London
- Temporary
- Hybrid work
- School
Security Dog Handler
Double R Security —London
- £12.21 - £16.00 an hour
- Full-time
- First Aid Certification
- Driving
- In-person
- Referral programme
Quick apply
2d
Third Party Claims Handler
marshmallow —London
- Full-time
Senior Assistance Coordinator
Healix International —Esher
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
Special Investigations Manager - Claims Fraud
Hiscox —London
- Full-time
- Hybrid work
Claims Manager - International Financial Lines
Beazley Management Limited —London
- Data analysis skills
- Analysis skills
- Bachelor's degree
Credit Hire / TPPD Handler
marshmallow —London
- Full-time
- Hybrid work
Training Manager, Targeted Intercept Operations
National Crime Agency —London
- £4,218 - £55,575 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
6d
Account Director
Havas Group —London
- Full-time
- Management
- Communication skills
- Negotiation
6d
Cyber Response & Recovery - Senior Manager
KPMG —London
- Part-time
- Master's degree
- Project management
- Bachelor's degree
10d
Commercial Costs Lawyer
Irwin Mitchell —London
- IT
- Communication skills
Solicitor (3+PQE) - Policy Coverage
Keoghs —London
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Solicitor (4+PQE) - Product Liability
Keoghs —London
- Full-time
- Hybrid work
- Communication skills
- Time management
- Employee discount
Quick apply

I want to receive the latest job alerts for case handler in redhill

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Witness and Victim Engagement Support Programme Manager

Police Federation of England and Wales -
Leatherhead

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Benefits

Free parking
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
On-site parking

Qualifications

Microsoft Office
Communication skills

Full job description

Description

The Witness and Victim Engagement Support Programme Manager (WAVES) will act as the central point of contact for the programme, providing oversight and coordination to ensure consistent and effective delivery of the programme across PFEW’s 43 branches. They will be responsible for ensuring that PFEW complies with the WAVES policy and the effective implementation of this throughout the branch network.

This role is responsible for launching the WAVES, embedding the policy framework, and maintaining programme governance. The post holder will oversee the system of case referrals, ensure arrangements exist for the secure handling of sensitive information, and monitor outcomes to guarantee fairness, trust, and confidentiality. They will play a key role in programme development, incorporating member and representative feedback to ensure WAVES remains responsive, effective, and up to date.

Key Responsibilities

Lead the launch and implementation of the WAVES across all branches ensuring the policy framework is followed.
Work alongside the Learning and development team to oversee the roll-out of training to representatives and case handlers (training is delivered by Learning and Development team) to ensure adequate trained representatives at each branch.
Maintain programme policies and procedures, ensuring alignment with regulatory changes and good practice.
In exceptional cases only, be the escalation point for branches and members to resolve casework allocation decisions to ensure the confidence of the member in support and representation arrangements is maintained.
Monitor and review casework across branches to ensure fairness, consistency, and effective support.
Track case volumes and distribution, escalating risks relating to capacity or workload.
Produce regular reports on caseload trends, programme activity, performance outcomes and recommendations for improvements.
Promote continuous improvement and share good practice across branches.
Build programme capacity to meet increased demand, where required.
Uphold PFEW’s ethical wall, safeguarding impartiality and preventing conflicts of interest.
Ensure compliance with confidentiality, data protection, and safeguarding requirements at all times.
Foster trust with members through professional, empathetic, and impartial case handling.
Build and manage relationships with Branch Secretaries.
Manage the centralised victim and witness reporting function.
Provide a centre of expertise to branches on the operation of the policy and appropriate advice and support arrangements for victims and witnesses.
When and if required, identify, recruit and manage additional resource for the WAVES central team ensuring an efficient and effective department.

Skills, Knowledge and Expertise

Experience in casework management, programme coordination, or oversight in sensitive/confidential environments.
Demonstrated ability to handle highly confidential information with integrity and discretion.
Strong organisational, attention to detail, problem solving skills, with experience coordinating workload across multiple teams or locations.
Excellent interpersonal and communication skills, with the ability to build trust and influence stakeholders.
Proven ability to work within professional boundaries and uphold ethical requirements.
High level of accuracy and attention to detail in record-keeping and reporting. Expereince of working with and analysing sets of data.
Proficiency in case management systems and Microsoft Office applications.
Experience of working with victims, witnesses, or vulnerable individuals.
Knowledge of trauma-informed approaches would be an advantage.
Familiarity with criminal justice system, policing environments, membership organisations, or trade unions would be an advantage.
Experience of launching large-scale programmes or initiatives in comparable organisations would be an advantage.

Please note that these duties and responsibilities are not exhaustive and may be changed

from time to time in line with the reasonable requirements of the Police Federation and as
directed by the line manager, on behalf of the CEO/Director.

Benefits

We offer multiple benefits to our HQ employees including: working flexibly, hybrid working, competitive salary, private healthcare, enhanced pension contribution, enhanced leave, employee assistance program, onsite free lunches and refreshments, free onsite gym, free onsite parking, 26 days holiday (increasing with length of service), mental health clinics, support for continuous professional development, employee discounts and more….

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

About Police Federation of England and Wales

The Police Federation of England and Wales is the staff association representing 150,000 police officers and special constables up to and including the rank of chief inspector. We have a statutory obligation to ensure the views of our members are accurately relayed to government, opinion formers and key stakeholders. To ensure this we measure the work we do and what we seek to achieve against our organisational aims and objectives.

Quick apply

Refine Your Search

case handler jobs in redhill

Witness and Victim Engagement Support Programme Manager

Counter Fraud Claims Handler

Credit Hire Claims Handler

Counter Fraud Investigator

Claims Handler

Client Services Manager

Legal Assistant

DA Complaints Handler- 6 month FTC

Security Dog Handler

Third Party Claims Handler

Senior Assistance Coordinator

Special Investigations Manager - Claims Fraud

Claims Manager - International Financial Lines

Credit Hire / TPPD Handler

Training Manager, Targeted Intercept Operations

Account Director

Cyber Response & Recovery - Senior Manager

Commercial Costs Lawyer

Solicitor (3+PQE) - Policy Coverage

Solicitor (4+PQE) - Product Liability

I want to receive the latest job alerts for case handler in redhill

Explore jobs in more locations

Description

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Police Federation of England and Wales

Jobseeker tools

Employer Tools

Browse

Stay Connected