Technical Claims Handler
Full time (40 hrs) Monday – Friday - weekly rota 8-5 and 9-6
Progression to Advanced Claims Coordinator within 6–12 Months
About Richfords
Our work is “giving people their lives back” after fire and water damage to homes and businesses. We carry out our practical and technical work, right in our customer's homes and businesses, usually while they are present.
We offer an interesting and varied role with an opportunity to learn new skills and be a part of our supportive and energetic team. This work may be demanding but it offers immense job satisfaction. You will frequently be dealing with people facing a crisis and through your skill and expertise you will provide practical help and effective solutions. In doing so you will make a real difference to people’s lives.
Our work is very important to our customers suffering as a result of fire or flood events. Their normal life is put on hold and we focus on "giving you your life back" and as soon as possible.
We are a values based Company: Responsiveness, Expertise, Professionalism, Togetherness and Innovation. Of all our values, being "Responsive" is the leading one and the value that will most shape your experience of working with us. It is essential that anyone joining us strongly connects with this need to be Responsive. There are no roles in the company that are not impacted by this aspect of "the work". This is an inescapable reality. We are a 24 hour response Company with fire and flood damage events occurring at any time and can impact us outside 'normal' working hours of 9-5.
About the Role
We are looking for organised, proactive individuals to join our fire and flood restoration Claims team.
This role is designed as a development pathway, with successful candidates expected to progress from Technical Claims Handler into Advanced Claims Coordinator level within approximately 6–12 months.
You will support insurance restoration claims through the full lifecycle including:
- Claim intake and triage
- Scheduling and workflow coordination
- Equipment monitoring and restoration support
- Inventory handling
- Reporting, invoicing, and claim closure
Claims Workflow Coordinator
What You’ll Do
- Load and manage claims on internal systems
- Handle inbound calls and customer updates
- Process survey documentation and subcontractor diaries
- Support workflow tracking and SLA management
- Process purchase orders and subcontractor reports
- Maintain training compliance and operational standards
What We’re Looking For
- Organised and process-driven
- Ability to work with urgency and pace in a fast-moving operational environment
- Comfortable managing high workloads while maintaining accuracy and service standards
- Strong communication skills
- Good attention to detail
- Dependable attendance and adaptability
- Desire to develop within claims operations
Development Expectations (6–12 Months)
You will be expected to develop:
- Greater operational ownership
- Independent prioritisation and decision-making
- Commercial awareness and invoicing understanding
- Technical understanding of drying equipment and restoration processes
- Confidence managing stakeholders and suppliers
- Ability to proactively progress claims with reduced supervision
Target Progression Role – Advanced Claims Coordinator
Successful progression will lead to involvement in:
- Complex and high-value claims
- Operational claim ownership
- Interim and stand-alone invoicing
- Supplier and subcontractor management
- Complex inventory coordination
- Workflow management during peak periods
- Supporting Project Manager cover
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Richfords Ltd will use the personal data submitted in your application solely to assess your suitability for this role, in accordance with UK GDPR and the Data Protection Act 2018. Applications are received via Indeed, who act as a separate data controller — please refer to Indeed's Privacy Policy for details of how they process your data. Unsuccessful applications will be retained securely for up to 6 months and then permanently deleted. To exercise your data rights or for further information, please contact us via [email protected]
Pay: £27,976.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Profit sharing
Ability to commute/relocate:
- Redruth TR15 3QY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Administrative: 2 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
