Learning and development officer Work, Jobs in Reigate, Sry (with Salaries)

Complaints & information Officer - Children and Education
Civic Recruitment Limited —Hackney
- Hybrid work
- Supervising experience
- No degree
- Communication skills
Quick apply
Programme Support Officer
Surrey County Council —Reigate
- £34,660 a year
- CRM software
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
11d
Learning and Development Consultant
Edenred —London
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Witness and Victim Engagement Support Programme Manager
Police Federation of England and Wales —Leatherhead
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Policy and Programme Manager - Health and Wellbeing Strategy
Surrey County Council —Reigate
- £53,713 - £58,953 a year
- Hybrid work
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
4d
Teaching and Learning Officer (South London School) - Alternative Provision
The Complete Works Ltd. —London
- From £35,800 a year
- Full-time
- Bachelor's degree
- Mentoring
- In-person
- Store discount
- Employee discount
Quick apply
Awards and Progression Officer
SOAS University of London —London
- £35,749.57 - £42,207.57 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
- Employee assistance programme
3d
Engagement and Enrolment Officer
AKG (UK) Learning Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
- Health & wellbeing programme
- Work from home
Quick apply
12d
Environment Protection Officer - Licensing
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £33,987 - £42,060 a year
- Full-time
- Hybrid work
- In-person
- Time management
- Annual leave
- Employee discount
Environment Protection Officer - Licensing
London Borough of Sutton —Kingston upon Thames
- £33,987 - £42,060 a year
- Full-time
- Hybrid work
- In-person
- Time management
- Annual leave
- Employee discount
Policy Officer - England and Wales
Blood Cancer UK —London
- £36,000 - £40,000 a year
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
Quick apply
11d
Sourcing Solutions Specialist
Surrey County Council —Reigate
- £31,659 a year
- Hybrid work
- Customer service
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Press Officer
Department for Work and Pensions —Westminster
- £50,254 a year
- Overtime
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
SEND Officer
Surrey County Council —Reigate
- £28,546 - £30,581 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
3d
Environment Protection Officer - Licensing Support
The Royal Borough of Kingston upon Thames —Kingston upon Thames
- £33,987 - £42,060 a year
- Full-time
- Hybrid work
- Time management
- Annual leave
- Employee discount
Environment Protection Officer - Licensing Support
London Borough of Sutton —Kingston upon Thames
- £33,987 - £42,060 a year
- Full-time
- Hybrid work
- Time management
- Annual leave
- Employee discount
Portfolio Planning & Resourcing Lead - Band B - Change - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- £62,310 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Project management
Insights and Data Officer
The Hardman Trust —London
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
- Work from home
Quick apply
Coroner's Officer
Surrey County Council —Woking
- From £38,090 a year
- Full-time
- Customer service
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Scrutiny Business Manager
Surrey County Council —Reigate
- From £63,823 a year
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
2d

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learning and development officer jobs near reigate, sry

Complaints & information Officer - Children and Education

Civic Recruitment Limited
Hackney

Quick apply

Job details

Fixed term contract

Qualifications

Complaint handling
Supervising experience
Communication skills

Full job description

3 Month Contract With A Local Authority

Job Purpose

To lead the investigation and resolution of complex statutory and corporate complaints within Children's Services, ensuring compliance with the Children Act complaints procedure, Local Government & Social Care Ombudsman (LGSCO) requirements, and council policies. The role acts as the key point of contact for complaint handling across the directorate, providing expert advice to managers, identifying service improvements through complaint analysis, and ensuring the voices of children, young people, and families are central to service development and quality assurance.

Key Responsibilities

Manage and investigate complex Stage 1 Children Act and corporate complaints, supporting Stage 2 and Stage 3 investigations where required.
Provide expert advice and guidance to managers on complaints handling, statutory requirements, Ombudsman guidance, and best practice.
Act as the main point of contact for complainants, including children, young people, parents, carers, advocates, legal representatives, and other stakeholders.
Lead on responses to complex cases referred to the Local Government & Social Care Ombudsman (LGSCO), ensuring robust investigations and high-quality outcomes.
Analyse complaint trends, themes, outcomes, and performance data to identify service improvements and reduce recurring issues.
Produce reports and management information for senior leaders, highlighting risks, learning opportunities, and service improvement recommendations.
Work collaboratively with operational teams, quality assurance functions, and partner agencies to ensure learning from complaints drives continuous improvement.
Develop and deliver guidance, training, and best practice resources to improve complaint handling across Children's Services.
Maintain accurate records and case management systems, ensuring compliance with statutory timescales and organisational procedures.
Support Freedom of Information (FOI), Subject Access Request (SAR), and information governance activities during periods of high demand.
Deputise for the Complaints & Information Manager when required, including supervision of team members and workload management.
Promote a child-centred, trauma-informed, and anti-racist approach in all aspects of complaint investigation and service improvement.

Requirements

Significant experience managing complex statutory complaints within Children's Social Care or Children's Services.
Strong knowledge of the Children Act complaints procedure, Local Government & Social Care Ombudsman (LGSCO) Complaint Handling Code, and local authority complaints processes.
Experience conducting thorough investigations and producing evidence-based findings and recommendations.
Ability to analyse qualitative and quantitative data and translate findings into actionable service improvements.
Excellent written communication skills with the ability to produce detailed reports, complaint responses, and briefing papers.
Strong stakeholder management skills, with the confidence to challenge senior managers and influence service improvements.
Experience handling sensitive and high-risk cases involving vulnerable children, young people, and families.
Knowledge of Data Protection, GDPR, Freedom of Information (FOI), and Subject Access Request (SAR) legislation.
Experience supervising staff, coordinating workloads, or deputising for managers is desirable.
Degree, professional qualification, or equivalent relevant experience.
Enhanced DBS clearance required.

Additional Information

Location: Hackney Service Centre, London

Working Pattern: Hybrid working – 2 days per week in the office

Hours: 36 hours per week

Pay: Bi-weekly payments available

Quick apply

Refine Your Search

learning and development officer jobs in reigate, sry

Complaints & information Officer - Children and Education

Programme Support Officer

Learning and Development Consultant

Witness and Victim Engagement Support Programme Manager

Policy and Programme Manager - Health and Wellbeing Strategy

Teaching and Learning Officer (South London School) - Alternative Provision

Awards and Progression Officer

Engagement and Enrolment Officer

Environment Protection Officer - Licensing

Environment Protection Officer - Licensing

Policy Officer - England and Wales

Sourcing Solutions Specialist

Press Officer

SEND Officer

Environment Protection Officer - Licensing Support

Environment Protection Officer - Licensing Support

Portfolio Planning & Resourcing Lead - Band B - Change - Counter Terrorism Policing HQ

Insights and Data Officer

Coroner's Officer

Scrutiny Business Manager

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