Support analyst Work, Jobs in Reigate, Sry (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
10d
Intelligence Analyst - 18 month Fixed Term Contract (SEROCU)
Thames Valley Police —Crawley
- £46,075 a year
- Part-time
- Analysis skills
- Travel
- IT
- Annual leave
User Support Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- SharePoint
1d
Energy Billing Analyst
Optimised Group —Redhill
- Microsoft Excel
- Analysis skills
- Communication skills
- Annual leave
- Life insurance
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Data Analyst
Aivra Health —London
- £37,827.24 - £95,825.62 a year
- Microsoft Excel
- Computer Science
- Data analysis skills
Quick apply
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Platform Support Analyst
Entain —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- AWS
Partner Support Analyst
Collinson —Haywards Heath
- Hybrid work
- Customer service
- Microsoft Office
- Hotel
5h
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
8d
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
14d
Systems Support Analyst
JH Telecomm —London
- £55,000 a year
- Full-time
- Linux
- In-person
- Annual leave
- Work from home
Quick apply
1st Line IT Support Analyst FTC
Achieve together —Oxshott
- £28,325 a year
- Azure
- Customer service
- Windows
- Employee discount
Quick apply
Data Analyst
Johnson Matthey —London
- Full-time
- Oracle
- ERP systems
- SQL
- Employee assistance programme
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
IT Service Delivery Analyst
RHP —Teddington
- £44,659 a year
- Full-time
- Analysis skills
- Communication skills
- Time management
- Annual leave
9d
Graduate Programme 2027: Data Scientist and Analyst
Revolut —London
- £10,800 a month
- Full-time
- Hybrid work
- English
- SQL
- Maths
Resource Planning Analyst
Capquest Debt Recovery Limited —Reigate
- Full-time
- English
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
14d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Data Analyst
NextStep —London
- £38,000 - £50,000 a year
- Full-time
- Hybrid work
- SQL
- Employee discount
Quick apply

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year
10 days ago

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

support analyst jobs in reigate, sry

Real Time Analyst

Intelligence Analyst - 18 month Fixed Term Contract (SEROCU)

User Support Analyst

Energy Billing Analyst

IT Support Analyst

Data Analyst

Support Analyst

Platform Support Analyst

Partner Support Analyst

Application Support Analyst

IT Support Analyst

Systems Support Analyst

1st Line IT Support Analyst FTC

Data Analyst

Analyst – Desktop Support

IT Service Delivery Analyst

Graduate Programme 2027: Data Scientist and Analyst

Resource Planning Analyst

First Line Service Desk Analyst

Data Analyst

I want to receive the latest job alerts for support analyst in reigate, sry

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