House lead (12 months ftc) Work, Jobs in Richmond, Eng (with Salaries)

Client Helpdesk Manager - 12 Month FTC
InfoTrack —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
Quick apply
Creative Operations Manager - 12 months FTC
Experian —London
- Full-time
- Hybrid work
- Training & development
- AI
Quick apply
Creative Operations Manager - 12 months FTC
Experian Information Solutions —London
- Part-time
- Training & development
- AI
Assistant Company Secretary
IG Group —London
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Gym membership
- Life insurance
B2B Marketing Manager (FTC)
Cazoo —Richmond
- Hybrid work
- Employee discount
- Referral programme
F&E Manager - 12 Month FTC
LondonEnergy —London
- £70,000 - £80,000 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
8d
Cleaning Manager (12 MTH FTC)
Southwark Council —London
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
7d
Business Development Manager - FTC (12 Months)
WSET —London
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Research
- Presentation skills
- School
- Annual leave
- Employee assistance programme
7d
Senior Designer (12 month FTC)
Channel4 —London
- From £66,500 a year
- Hybrid work
- Mentoring
- Communication skills
- Time management
19h
Media Planner & Buyer (12 month FTC)
Universal Music Group —London
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
Creative Producer (12 Month FTC)
Hearst Media Services —London
- £40,000 a year
- Full-time
- Communication skills
- Employee discount
Content Designer
UK Health Security Agency —Canary Wharf
- £46,310 - £52,113 a year
- Part-time
- Hybrid work
- Presentation skills
11d
SAP Analyst - Product Owner (12 month FTC)
Anglo American / De Beers Group —London
- Computer Science
- English
- Bachelor's degree
- Annual leave
- Employee assistance programme
Retail Media Manager - 12 month FTC | Cult Beauty
THG —London
- Data analysis skills
- Analysis skills
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
13d
Digital Marketing Manager (FTC - Maternity Cover), London
Orlebar Brown —London
- Full-time
- Analysis skills
- Budgeting
- Communication skills
- Annual leave
- Employee discount
International Tax Specialist - 12 month FTC
Anglo American / De Beers Group —London
- Accounting
- Tax experience
5d
Marketing Manager – Brochures & Publications
Wickes —Watford
- Full-time
- Organisational skills
- Employee assistance programme
- Employee discount
Midweight Designer
Sainsbury's —London
- Communication skills
- Employee assistance programme
- Employee discount
Social Media Director - FTC
UKTV —London
- Hybrid work
- Social media management
- Analysis skills
- AI
Quick apply

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Client Helpdesk Manager - 12 Month FTC

InfoTrack -
London

Quick apply

Job details

Full-time

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

IT team management
Incident queue management
IT service management
Ticket management
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Customer support
Root cause analysis
Leadership
Help desk

Full job description

Client Helpdesk Manager – 12 Month FTC

Location: Waterloo (Hybrid after probation)

Salary: Competitive salary, depending on your experience

Do you enjoy building high-performing support teams that deliver exceptional customer service?

Are you at your best when coordinating major incidents, solving complex problems and keeping customers informed every step of the way?

Our Helpdesk is central to the support we provide to clients using our search software across the legal and conveyancing sector.

We’re looking for an experienced Helpdesk Manager on a 12 month-fixed term contract to lead and develop our Client Support and Incident Management teams, own the incident management lifecycle and drive continual improvements in service quality, performance and customer experience.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As our customer base and product portfolio continue to grow, so does the need for responsive, reliable and high-quality technical support. That’s why we’re strengthening our support leadership to ensure incidents are resolved quickly, customers are kept informed and recurring issues are addressed.

What you’ll be doing

In this role, you will:

Lead, coach and develop the Helpdesk and third-line support teams, ensuring incidents, service requests and technical issues are resolved effectively within agreed service levels
Own the end-to-end incident management process, ensuring tickets are accurately prioritised, assigned, escalated and followed through to resolution
Monitor ticket queues, backlogs and ageing tickets, driving improvements in response times, resolution performance and customer outcomes
Act as Incident Manager during major service disruptions, coordinating teams and suppliers, leading incident calls and ensuring clear, timely customer communications
Work closely with Product, Development and IT teams to investigate complex issues, identify root causes and prevent repeat incidents
Analyse service metrics including SLA performance, first-contact resolution, ticket backlog, resolution time and customer satisfaction
Identify opportunities to improve processes, tools, documentation and support efficiency while championing a culture of service excellence

What we're looking for

Essential:

Proven experience leading a Helpdesk, Service Desk or technical support team
Strong experience managing incident processes within an IT Service Management environment
Experience managing ticket queues through an ITSM platform, with strong knowledge of prioritisation, SLA management and escalation processes
Experience coordinating major incidents involving multiple technical teams and stakeholders
The ability to analyse operational data and use service metrics to drive continual improvement
Strong leadership, coaching and influencing skills, alongside excellent customer service and communication

Desirable (but not essential):

Experience working for a software or technology service provider
Experience supporting clients within the legal or conveyancing sector
Experience working closely with Product, Development, IT and customer-facing teams

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for hybrid working between home and our Waterloo office once your probationary period is completed.

Salary and Progression

Competitive salary, depending on your skills and experience
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
In-house barista: enjoy freshly brewed drinks throughout the day
Office snacks, including fruit and refreshments
Regular team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work From Anywhere” weeks: work remotely from a location of your choice
Referral bonus: earn up to £2,000 for successful referrals
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you’re passionate about leading support teams, improving customer service and driving the effective resolution of complex incidents, we’d love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

house lead (12 months ftc) jobs in richmond, eng

Client Helpdesk Manager - 12 Month FTC

Creative Operations Manager - 12 months FTC

Creative Operations Manager - 12 months FTC

Assistant Company Secretary

B2B Marketing Manager (FTC)

F&E Manager - 12 Month FTC

Support Analyst (12 month FTC)

Cleaning Manager (12 MTH FTC)

Business Development Manager - FTC (12 Months)

Senior Designer (12 month FTC)

Media Planner & Buyer (12 month FTC)

Creative Producer (12 Month FTC)

Content Designer

SAP Analyst - Product Owner (12 month FTC)

Retail Media Manager - 12 month FTC | Cult Beauty

Digital Marketing Manager (FTC - Maternity Cover), London

International Tax Specialist - 12 month FTC

Marketing Manager – Brochures & Publications

Midweight Designer

Social Media Director - FTC

I want to receive the latest job alerts for house lead (12 months ftc) in richmond, eng

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