Reward manager Work, Jobs in Roehampton, Gtl (with Salaries)

Customer Service R/S A
South Western Railway —Waterloo
- £29,502 a year
- Full-time
- Training & development
- Communication skills
- Employee discount
12h
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
Permits Officer
Richmond and Wandsworth Councils —Twickenham
- £30,225 - £42,888 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
- Annual leave
Quick apply
3d
Store Manager
Big Yellow Self Storage Company —London
- £41,390 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
Reception Manager
Sam's Riverside —London
- £42,000 - £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Luxury Sales Professional - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Store discount
- Annual leave
Quick apply
Store Manager - Kingston
Chisholm Hunter Ltd —Kingston upon Thames
- Full-time
- Training & development
- Retail management
Quick apply
eClinical Coordinator (London, Entry Level)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Software troubleshooting
- English
- Annual leave
- Work from home
Manager Designate - West London
Chisholm Hunter Ltd —Kingston upon Thames
- Full-time
- Employee discount
Quick apply
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Free parking
- Store discount
Quick apply
Strategy and Operations Manager
Shuffle —London
- £80,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
Quick apply
Research Assistant (My Voice)
University College London —London
- £39,807 - £41,833 a year
- Full-time
- Hybrid work
- Research
- Experience working with children
- Recruiting
- Annual leave
- Employee assistance programme
10d
Assessment Day (Entry-level)
Hachette —London
- Hybrid work
- Annual leave
- Employee discount
7d
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Customer service
- Maintenance
- Profit sharing
- Annual leave
Quick apply
Department Manager - Giftware & Customer Services
Garsons —Esher
- £32,844 - £38,076 a year
- Weekend availability
- Customer service
- Organisational skills
- Budgeting
- Free parking
- Store discount
Quick apply
Assistant Store Manager - Westfield
Chisholm Hunter Ltd —West London
- Full-time
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Librarian
Sodexo —Ashford
- From £35,576.06 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
National Account Manager - Public Sector UK
Indeed —London
- £55,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Contracts and Projects Officer
Richmond and Wandsworth Councils —London
- £40,737 - £49,365 a year
- Word processing
- Data analysis skills
- Research
- Annual leave
Quick apply

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Customer Service R/S A

South Western Railway -
Waterloo

Apply Now

Job details

Permanent | Full-time
£29,502 a year
12 hours ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Complaint handling
Training & development
Team motivation leadership
Communication skills

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job:

To lead a section of the station team at London Waterloo, providing a safe environment while delivering excellent customer service and smooth operations at all times. To ensure excellent train performance is maintained, passengers are kept well informed about train services, and assistance is provided whenever necessary. To ensure all station areas are maintained to a high standard, remaining clean, safe and well presented.

The London Waterloo Customer Service Team Leader will proactively support the management team in delivering punctual train departures, maintaining security and safety compliance, and ensuring an excellent customer experience at this major London station.

Your main responsibilities will be:

Lead the team on shift to deliver excellent customer service, resolving customer issues relating to disruption, ticketing, train service enquiries, mobility assistance and station facilities.
Ensure the "Every Second Counts" principles are consistently followed by all team members.
Motivate and support the team to deliver a reliable customer experience through continual improvements to train performance, passenger satisfaction scores and customer feedback measures.
Ensure your personal safety and that of colleagues, customers, visitors and contractors at all times.
Take the lead in managing incidents that occur at, or have an impact on, the station and customer service delivery, working closely with the Duty Station Manager to ensure effective resolution.
Provide feedback, guidance and coaching to team members to enhance performance and support development.
Comply with all applicable Rules, Network Rail Group Standards, South Western Railway policies and procedures.
Undertake regular inspections of station facilities to ensure they are safe, well maintained and fit for purpose.
Ensure that all staff under your supervision are competent to undertake their duties safely and effectively through regular monitoring, observation and support.
Undertake additional duties as required by the Duty Station Manager.
Act as a positive role model in all matters relating to customer service, safety and professional standards.

Decision making

Make day-to-day decisions that directly impact customer service delivery and staff support.
Make decisions affecting their own area of responsibility, referring to the Duty Station Manager for guidance and authority when required.
Make operational decisions in line with established company policies and procedures.
Where delegated, and particularly outside normal business hours, make tactical decisions on behalf of the Duty Station Manager and wider station management team.

As a minimum, you will need to have:

Proven track record of effective decision making under pressure.
Excellent customer service skills with experience of resolving and actioning customer concerns and complaints.
Experience with railway systems to gather, communicate and provide information.
Previous experience of managing or supervising busy operational environments.
Good standard of education, together with the ability to lead and inspire teams while effectively managing multiple priorities.
Strong written and verbal communication skills.
An understanding of relevant products, policies and services is desirable at application stage and essential upon appointment.
An understanding of railway safety standards and operational requirements is desirable.

Working pattern:

Working an average of 37 hours per week

Early 0645-1430, 0800-1615, 1100-1745, 1100-1900, Late 1400-2200, 1400-2230.

Average 5 day week, Monday to Saturday plus rostered Sundays 0800-1600 & 1400-2200, although Sundays are outside the average 37 hour working week.

The Reward:

In return we offer a competitive salary and a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employee
Free leisure travel for spouse/partner and dependants (criteria dependant)
75% discount on many other train operating companies
Full training and support with development
Large range of exclusive retail offers
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

reward manager jobs in roehampton, gtl

Customer Service R/S A

Project Coordinator, Data Monitoring - Entry Level

Permits Officer

Store Manager

Reception Manager

Luxury Sales Professional - Westfield

Store Manager - Kingston

eClinical Coordinator (London, Entry Level)

Manager Designate - West London

Business Manager

Strategy and Operations Manager

Research Assistant (My Voice)

Assessment Day (Entry-level)

Client Project Manager / Refurbishment & Maintenance

Department Manager - Giftware & Customer Services

Assistant Store Manager - Westfield

Client Services Co-Ordinator Accounts

Librarian

National Account Manager - Public Sector UK

Contracts and Projects Officer

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