It support Work, Jobs in Rothwell, Nth (with Salaries)

IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
- £33,237 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- SharePoint
13d
Support Engineer - Corby
RM Education Limited —Desborough
- Maintenance
- IT
- School
9d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
21h
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
8d
IT Technician
Amazon UK Services Ltd. —Kettering
- Full-time
- Customer service
- AWS
- Computer networking
6d
1st/2nd Line IT Support Engineer
Haus of HR —Olney
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- SharePoint
- IT
- Annual leave
Quick apply
8d
Customer IT Support Manager
HBP Group —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
Internal IT – 2nd Line Systems Analyst
Sharp —Peterborough
- Full-time
- Azure
- Scripting
- Computer networking
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
IT Support Analyst
TavasTechs Ltd —Leicester
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
8d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Windows
- Bachelor's degree
- Travel
7d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
13d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Support Engineer
Kazzoo Ltd —Leicester
- £28,000 - £32,500 a year
- Full-time
- Customer service
- Analysis skills
- Computer networking
Quick apply
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Support Engineer - 2nd Line
Advania UK —Bedford
- £30,000 - £37,000 a year
- Full-time
- Azure
- Microsoft Office
- Driving
6d
Technical Support Engineer
ACS Hireonline —Northampton
- Up to £40,000 a year
- Remote
- Customer service
- Maintenance
- Continuous improvement
1d
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Customer service
- SQL
- Presentation skills
- Annual leave
- Employee discount

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IT Support Technician

British Association for Counselling & Psychotherapy
Lutterworth

Apply Now

Job details

Full-time
£33,237 a year
13 days ago

Qualifications

Azure
Microsoft Outlook
IT support
SharePoint
Intune
Help desk

Full job description

Job Advert

At BACP we operate a Hybrid Working Policy, ths team spends a minimum of 2 days per week in the Office to provide on-site support for wider colleagues

Job purpose:

The IT Support Technician provides day to day technical support to BACP staff, helping ensure systems, devices and services work reliably so colleagues can support members, the public and internal services effectively. The role supports a modern cloud based environment, including Microsoft 365, Azure, Entra ID and device management tools, with a focus on clear user support, secure access and reliable workplace technology.

Working as part of the ICT team, and alongside the Senior IT Support Technician, the postholder resolves common issues, supports users, maintains accurate records and contributes to practical improvements in documentation and ways of working. More complex technical issues, infrastructure decisions and larger technical changes are supported or led by the Senior IT Support Technician or IT Manager, ensuring the role remains focused on responsive service delivery and safe, well managed operational support.

Accountabilities:

Provide first and second line IT support, resolving common hardware, software, access and connectivity issues promptly so colleagues can continue to work effectively and with minimal disruption.
Provide clear, friendly and effective technical support to users, so colleagues feel supported and are able to make effective use of BACP systems.
Manage support tickets accurately, including updates, actions and outcomes, so ICT support activity is visible, prioritised and easy to follow.
Support Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive, enabling staff to communicate, collaborate and access information reliably.
Assist with Azure, Entra ID, user and group management, ensuring account changes are completed accurately and in line with agreed processes.
Support onboarding, role changes and offboarding activity, helping ensure staff have the access and equipment they need at the right time and that access is removed when no longer required.
Maintain secure and well managed user access under the guidance of the Senior IT Support Technician or IT Manager, helping protect BACP systems and information.
Set up, configure and support laptops, peripherals and other workplace devices, so staff have equipment that is ready to use and aligned with BACP standards.
Support device deployment and management using Intune, Autopilot or similar tools, helping maintain consistent, secure and manageable devices.
Maintain accurate records of devices, equipment and support activity, so ICT assets can be tracked, managed and replaced appropriately.
Maintain support documentation, process notes and user guidance, helping the ICT team provide consistent support and enabling colleagues to use systems confidently.
Follow data protection, security and organisational policies, ensuring support activity protects BACP information and the sensitive nature of the organisation’s work.

Knowledge & experience:

Experience in an IT support, helpdesk or service desk role, providing support to users with varying levels of technical confidence.
Experience supporting Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive.
Familiarity with Azure, Entra ID, user accounts, groups, permissions or similar identity and access management tools.
Experience setting up, configuring and supporting laptops, peripherals and workplace technology.
Basic understanding of networking, connectivity and common troubleshooting approaches.
Experience using support ticketing systems to record, prioritise, update and resolve user issues.
Experience with Intune, Autopilot or similar device management tools would be beneficial.
Awareness of data protection, cyber security and safe handling of organisational information.
Ability to explain technical information clearly and patiently to non-technical colleagues.
Ability to manage a varied workload, prioritise support requests and know when to escalate.
MS-900, AZ-900 or a willingness to complete one would be beneficial.
Willingness to continue developing technical knowledge in Microsoft cloud services, device management and modern workplace support.
Friendly and approachable, with a strong focus on helping users and providing a positive support experience.
Organised and reliable, able to manage varied support requests while keeping records and users updated.
Clear and patient communicator, able to explain technical steps simply and calmly.
Practical and solution focused, with a willingness to investigate issues and learn from each support request.
Careful and responsible when working with access, devices, data and sensitive information.
Collaborative and supportive, able to work well with the Senior IT Support Technician, IT Manager and wider ICT team.
Calm under pressure, particularly when supporting users with urgent or disruptive technical issues.
Proactive in identifying small improvements that make systems, guidance or support processes easier to use.
Willing to learn and develop technical skills in line with BACP’s systems and ways of working.

Apply Now

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it support jobs in rothwell, nth

IT Support Technician

Support Engineer - Corby

IT Support Analyst 2nd Line

1st Line IT Service Desk Analyst

IT Technician

1st/2nd Line IT Support Engineer

Customer IT Support Manager

Internal IT – 2nd Line Systems Analyst

Help Desk Engineer

IT Support Analyst

Coalition Support Service Desk Technician

IT Helpdesk Technician

2nd Line Support Technician

IT Service Desk Analyst

IT Support Engineer

IT Service Desk Technician

Support Engineer - 2nd Line

Technical Support Engineer

IT Service Desk Specialist

Warehouse IT Support Associate

I want to receive the latest job alerts for it support in rothwell, nth

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