Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
8d
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
10d
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Communication skills
- Annual leave
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
Hybrid/Tunbridge Wells \u007C Unlimited Holiday \u007C Fix issues fast and keep customers moving. Every interaction shapes how customers perceive our service.
Quick apply
8d
1st Line Engineer
Akita Systems Ltd —Sevenoaks
Identifying potential opportunities for additional products or services and escalating these to the appropriate sales or account management team.
£26,000 - £30,000 a year

I want to receive the latest job alerts for 1st line support engineer in royal tunbridge wells, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line support engineer jobs near royal tunbridge wells, ken

Service Desk Engineer - 1st Line

INFINITY GROUP -
Royal Tunbridge Wells

Quick apply

Job details

Full-time
8 days ago

Benefits

Unlimited paid holidays
Annual leave
Private medical insurance
Car scheme

Qualifications

Reactive maintenance implementation
Technical troubleshooting
Incident queue management
Ticket management
Breakdown recovery
Service restoration
Continuous improvement
Customer support
Customer interaction
Fault diagnosis and repair
Help desk

Full job description

Service Desk Engineer - 1st Line

Hybrid/Tunbridge Wells \u007C Unlimited Holiday \u007C Fix issues fast and keep customers moving.

Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.

With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.

We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.

Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.

We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.

Role Overview:

This role exists to keep our customers operational, productive, and confident in their technology.

As the first point of contact, you’re not just logging tickets - you’re solving problems that directly impact a customer’s ability to work, sell, and deliver. Every interaction shapes how customers perceive our service.

You’ll triage, fix, and guide - resolving issues where you can, and making sure anything you can’t is picked up quickly and correctly. Done well, this role reduces downtime, builds trust, and protects long-term customer relationships.

What you'll be doing:

Own the first response experience

Be the first point of contact and set the tone - clear, calm, and focused on resolution.

Resolve and restore quickly

Diagnose and fix common issues across devices, applications, and access, reducing downtime wherever possible.

Triage with accuracy

Make sure every issue is correctly prioritised, categorised, and routed — avoiding delays and misdirection.

Keep customers informed

Communicate clearly and consistently so customers always know what’s happening and what to expect.

Strengthen the system over time

Spot patterns, reduce repeat issues, and contribute to knowledge that improves speed and consistency.

The kind of problems you’ll solve

“I can’t access my system and I need to work now”
“Something’s broken - I don’t know what, but it’s stopping me doing my job”
Users locked out of accounts or missing access to tools they need
Devices, apps, or connectivity not working as expected
Repeat issues that keep coming back with the same users or systems
Tickets that have bounced or stalled and need clear ownership
Customers frustrated by slow updates or unclear progress
Alerts or issues picked up through monitoring that need quick action

What sets you apart

You care about solving the problem, not just closing the ticket
You communicate in a way that makes things simple for non-technical users
You stay calm under pressure and prioritise what matters most
You take ownership - even when something needs to be handed over
You look for patterns and improvements, not just quick fixes
You’re naturally reliable - people trust that if it lands with you, it gets handled

Your impact:

On the business:

You protect customer relationships, reduce service friction, and enable the wider team to operate efficiently.

On customers:

You keep them productive, reduce frustration, and build confidence in the service they’re paying for.

On team performance:

You improve ticket quality, reduce escalations, and help create a smoother, more scalable support function.

What it's like here:

Ambitious, but not political
High standards, but pragmatic
People who care about doing things properly — not just hitting numbers

You’ll get:

Real ownership of how sales evolves
Freedom to change things that don’t work
A team open to being challenged and developed
Direct access to leadership and influence over direction

What you get:

Unlimited annual leave
Private healthcare, life assurance, company shares
Electric car scheme
Flexible / remote working (with access to Tunbridge Wells & Paddington)
Team and company socials, including Illuminate Awards

Quick apply

Refine Your Search

1st line support engineer jobs in royal tunbridge wells, ken

Service Desk Engineer - 1st Line

1st Line Engineer

MSP 3rd Line Service Desk Technician

Trainee IT Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

1st Line Service Desk Analyst

First Response Engineer - Service Desk - MSP

IT Service Desk Apprentice

IT 2nd Line Service & Support Engineer

More jobs to discover

I want to receive the latest job alerts for 1st line support engineer in royal tunbridge wells, ken

Explore jobs in more locations

Service Desk Engineer - 1st Line

Hybrid/Tunbridge Wells \u007C Unlimited Holiday \u007C Fix issues fast and keep customers moving.

What you'll be doing:

The kind of problems you’ll solve

What sets you apart

Your impact:

What it's like here:

What you get:

Jobseeker tools

Employer Tools

Browse

Stay Connected