Customer relations manager Work, Jobs in Rugby, War (with Salaries)

Employee Relations Manager, Employee Experience & Relations UK&IE
Amazon UK Services Ltd. —Northampton
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
5d
Service Manager
Spring Housing Association —Coventry
- Up to £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Leadership
- Annual leave
- Sick pay
Quick apply
9d
HR Case Manager - Field Based ( Nationwide travel)
Iceland —Banbury
- Full-time
- Management
- Analysis skills
- Driving
- Store discount
- Employee discount
Licensing Enforcement Team Leader
North Northamptonshire Council —Kettering
- £42,839 - £46,142 a year
- Computer literacy
- English
- Communication skills
- Employee assistance programme
Contract Manager
Yusen Logistics (UK) —Northampton
- £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Management
5d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
8d
Customer Experience Manager
Sainsbury's —Coventry
- £32,700 a year
- Management
- Leadership
- Employee discount
8d
Contracts and Standards Manager
Orbit Group —Stratford-upon-Avon
- £42,487 - £45,151 a year
- Microsoft Word
- Microsoft Excel
- Travel
8d
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer Service & Sales Advisor
Stellantis &You —Coventry
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
2d
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
8d
Lead Food Manager
Sainsbury's —Wellesbourne
- £36,250 a year
- Leadership
- Employee discount
14d
HR Advisor FTC
GXO Logistics —Crick
- Up to £33,000 a year
- Human resources
- Annual leave
- Employee assistance programme
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN n OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
HR Business Partner
DHL —Daventry
- £48,000 - £50,000 a year
- Travel
- Human resources
- Communication skills
- Annual leave
2d
Senior Manager, Workforce Planning & Data Analytics
Avantor —Husbands Bosworth
- Full-time
- Remote
- Microsoft Excel
- Analysis skills
- Organisational skills
2d
Customer and Trading Manager - Nightshift
Sainsbury's —Coventry
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Food Manager
Sainsbury's —Warwick
- From £32,700 a year
- Management
- Leadership
- Employee discount
14d
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Management
- Travel
Quick apply
2d
HR Consultant (Contact Centre)
Select Engineering —Coventry
- £28.43 an hour
- Call to connect
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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customer relations manager jobs near rugby, war

Employee Relations Manager, Employee Experience & Relations UK&IE

Amazon UK Services Ltd. -
Northampton

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Job details

Full-time
5 days ago

Qualifications

Microsoft Powerpoint
Law
Microsoft Office
Analysis skills
Bachelor's degree
Leadership
Communication skills

Full job description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. The Employee Relations Manager position requires an individual who has significant employee relations experience, deep subject matter expertise, and strong leadership, communication and interpersonal skills. These competencies will enable the individual to work both independently to successfully manage a broad spectrum of ER issues and with employees and partners across Amazon’s wide geographic and cultural scope.

The central objectives of the Employee Relations Manager role in the UK & Ireland Field Employee Relations team are:

Ensure our organization’s treatment of every employee is fair, respectful, and consistent with our core business values, policies and objectives as we Strive to be Earth’s Best Employer.
To support that objective, this position’s responsibilities fall into proactive and reactive categories.
Partner with senior managers and People eXperiance & Technology (PXT – HR in other companies) teams to create and sustain positive employee relations programs and best practices
Experience facilitating employee listening sessions/focus group and designing and delivering training programs.
Experience working with large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop creative, innovative solutions for complex problems and the ability to develop effective executive level messaging, reports and presentations to PXT and business leaders.
The individual will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts.
The individual also will work as a project manager on proactive initiatives that improve employee relations and engagement.
On a reactive basis, the individual will undertake a significant amount of work on critical employee relations issues that are highly sensitive and typically can only be successfully completed with limited time.
Balancing time between proactive efforts and urgent-response

The position reports within the Employee Experience and Relations team at Amazon covering UK & Ireland. This is a full-time position that will require some travel, up to 30% of the time over the course of the year mainly in the UK and Ireland but occasionally in Europe. Due to the nature of the travel, the base location is flexible in UK.

Key job responsibilities

Conduct and oversee employee relations and vulnerability assessment programs
Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
Define, Develop the existing arrangements for collective consultation and communication as required for the ongoing evolution of the business, in compliance with UK Employment Law and Amazon ER policies
Acts with sense of urgency, a bias for action, and with a desire to thrive in a dynamically growing environment.
Conduct reviews of employment policies to ensure they are aligned to Amazon’s objectives and compliant with employment law.
Take ownership, play a supporting role in significant ER projects
Participate in national and international projects.

BASIC QUALIFICATIONS

Experience in employee relations, labor relations, human relations or labor/employment law
Bachelor’s degree required; advanced degree, law degree, or other specialized training in employee relations.
Experience and solid understanding of UK employment and labor laws
Direct experience in managing ERB relationships or employee forums in UK consultation environments
Experienced with Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint

PREFERRED QUALIFICATIONS

Strong interpersonal and persuasion skills, enabling individual to establish partnerships and work collaboratively across management levels and personalities to influence senior leadership, stakeholders, peers and employees at all levels across a large, dispersed and culturally diverse organization.
Proven problem solving and analytical skills in an ambiguous environment with the capacity to work autonomously to manage competing priorities simultaneously while driving projects to closure.
Demonstrated ability to successfully navigate complex, international organizational structures.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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