Helpdesk manager Work, Jobs in Ryton, Shr (with Salaries)

Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
1d
Partnerships Records Administrator - 1 x Permanent 1 x FTC
University of Wolverhampton —Wolverhampton
- £26,707 - £28,778 a year
- Hybrid work
- Doctoral degree
- University
- Travel
- Free parking
- Annual leave
9d
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Pest Control Technician - Birmingham
City Facilities Management (UK) —Birmingham
- £37,565 a year
- Overtime
- Driving
- Communication skills
- Employee discount
Invoice Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Gym membership
- Life insurance
Quick apply
2d
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Lighting Technician Mate - Wolverhampton
City Facilities Management (UK) —Wolverhampton
- £30,718.12 a year
- Full-time
- Communication skills
1d
Head of Implementation and Change Acceptance
HSBC Global Services Limited —Birmingham
- Full-time
- Financial services
- Banking
7d
Maintenance Assistant
Equans —West Bromwich
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Data Consultant - FTC
TELESOFT LLC DBA CALERO —Cannock
- Master's degree
- Accounting
- Human resources
Quick apply
1d
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee assistance programme
8d
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
HR Specialist
BBC —Birmingham
- Up to £53,000 a year
- Full-time
- Hybrid work
- Human resources
- AI
16h
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
8d
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Electrical Engineer
Equans —Smethwick
- Up to £43,000 a year
- Full-time
- Annual leave
- Employee assistance programme
New Store Opening - Shift Lead - Food - Ludlow
Marks & Spencer —Ludlow
- £14.47 an hour
- Part-time
- Employee discount
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Mechanical Engineer
Equans —West Bromwich
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme

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Customer Helpdesk Manager

Trades 247
Darlaston

Quick apply

Job details

Permanent | Full-time
£37,500 a year
1 day ago

Benefits

Free parking
Annual leave
Company pension
Sick pay

Qualifications

Management
Customer service
Facilities management
Help desk

Full job description

Trades247 is growing, and we're looking for a Customer Helpdesk Manager to lead the team that keeps our customers happy, day and night.

We're a 24/7 trades business, and our customer helpdesk is at the heart of how we deliver a great experience, whatever time our customers get in touch. We're now looking for an experienced Team Leader or Manager to take charge of our helpdesk team of 6 (and growing), own the rota that keeps cover running around the clock, and build a customer journey that's genuinely market-leading. This is primarily a Monday–Friday, 8am–5pm role, You will own the 24/7 rota and be the first point of contact if cover is ever needed, but you won't be working nights yourself.

What you'll be doing

Leading, coaching and developing our customer helpdesk team, currently 6 people and growing as the business expands.
Owning the 24/7 helpdesk rota and being the first point of contact should cover be needed.
Owning the end-to-end customer experience – every call, email and job logged, and every customer looked after.
Designing and delivering a customer journey strategy that sets us apart from the competition.
Managing day-to-day operations using our Job Logic system, keeping response times and service levels on track.
Reporting on performance and driving continuous improvement across the team.

What we're looking for

At least 3 years' Team Leader or Management experience, ideally within Facilities Management or a similar sector.
A track record of managing a customer service or helpdesk team, ideally with experience owning rota/shift cover for a round-the-clock operation.
Experience with the Job Logic system is preferred, but not essential.
A proactive, hands-on leader who's as comfortable coaching a team as they are shaping strategy.
You'll need to be able to work from our offices near Wolverhampton.

What's on offer

A salary of circa £37,500, dependent on experience.
A genuine Monday to Friday, 8am–5pm working pattern – no regular nights or weekends.
A company pension scheme, with employer contributions to help you plan for the future.
28 days' paid annual leave (inclusive of bank holidays) – a clear, guaranteed entitlement to properly switch off and recharge.
The full range of statutory employee protections – sick pay, parental leave and more – delivered by a stable, well-run employer.
The chance to build and shape a growing team, and genuinely influence the customer experience of a scaling business.

Sound like you? We'd love to hear from you – apply today.

*No agencies at this stage please

Pay: £37,500.00 per year

Benefits:

Company pension
Free parking
Sick pay

Experience:

Facilities management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

helpdesk manager jobs in ryton, shr

Customer Helpdesk Manager

Partnerships Records Administrator - 1 x Permanent 1 x FTC

Helpdesk Scheduler

Pest Control Technician - Birmingham

Invoice Specialist

Associate Director, Commercial Property Manager

Tramps Data & Systems Manager

Lighting Technician Mate - Wolverhampton

Head of Implementation and Change Acceptance

Maintenance Assistant

Data Consultant - FTC

Mechanical Craftsperson

Shift Maintenance Assistant

HR Specialist

Electrical Craftsperson

Customer Service Logistics Coordinator

Electrical Engineer

New Store Opening - Shift Lead - Food - Ludlow

Mechanical Engineer

Mechanical Engineer

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